ZipRecruiter

Log In

1

Virtual Amazon Customer Service Jobs in Allen, TX

NICE

Manager, Customer Service

Richardson, TX · On-site +1

$214K - $321K/yr

Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across ... Oversee integrations with CRM and cloud telephony platforms including Zendesk, Salesforce, Amazon ...

NICE

Manager, Customer Service

Richardson, TX · On-site

$214K - $321K/yr

Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across ... Oversee integrations with CRM and cloud telephony platforms including Zendesk, Salesforce, Amazon ...

ITAD USA®

Ecommerce Specialist

Carrollton, TX · On-site

Proven experience in eBay & Amazon customer service is required. * Education: A high school diploma or equivalent is typically required; a bachelor's degree is preferred. * Communication Skills:

New

Chewy

Customer Service Trainer

Richardson, TX · On-site

Deliver virtual classroom training while applying adult learning principles to new and existing Customer Service Team Members. * Review and score customer calls using quality control guidelines to ...

Avanciers LLC

Amazon Connect Developer

Richardson, TX · On-site

Amazon Connect Developer We are seeking an experienced Amazon Connect Developer to design, develop ... Contact Center as a Service ( CCaaS ) * Conversational AI / Virtual Agents * REST APIs and ...

Amazon

Area Manager II

Dallas, TX · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

next page

Showing results 1-20

All JobsAmazon Customer Service JobsVirtual Amazon Customer Service JobsVirtual Amazon Customer Service Jobs in Allen, TX

Virtual Amazon Customer Service information

See Allen, TX salary details

$11

$16

$22

How much do virtual amazon customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual amazon customer service in Allen, TX is $16.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $17.45 per hour, depending on experience, location, and employer.

What does a virtual Amazon customer service representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.

What are the key skills and qualifications needed to thrive as a virtual Amazon customer service representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What are the most common challenges faced by virtual Amazon customer service associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most commonly searched types of Amazon Customer Service jobs in Allen, TX?

The most popular types of Amazon Customer Service jobs in Allen, TX are:

What are popular job titles related to Virtual Amazon Customer Service jobs in Allen, TX?

For Virtual Amazon Customer Service jobs in Allen, TX, the most frequently searched job titles are:

What job categories do people searching Virtual Amazon Customer Service jobs in Allen, TX look for?

The top searched job categories for Virtual Amazon Customer Service jobs in Allen, TX are:

What cities near Allen, TX are hiring for Virtual Amazon Customer Service jobs?

Cities near Allen, TX with the most Virtual Amazon Customer Service job openings:

Virtual Amazon Customer Service jobs near you
Infographic showing various Virtual Amazon Customer Service job openings in Allen, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,574 per year, or $16.6 per hour.

Manager, Customer Service

NICE

Richardson, TX • On-site, Remote

$214K - $321K/yr

Full-time

Posted 16 days ago

Job description

Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across enterprise contact centers, ensuring on time delivery and seamless account onboarding. Oversee integrations with CRM and cloud telephony platforms including Zendesk, Salesforce, Amazon Connect, and other contact center technologies. Drive cross functional collaboration with Product, Engineering, and Customer Success teams to optimize system performance, customer onboarding, and solution adoption. Serve as a strategic partner for enterprise customers, ensuring successful deployments, customer satisfaction, and long-term retention. Manage deployment and optimization of Workforce Management (WFM) and Quality Management (QM) software, improving forecasting, scheduling, and agent performance. Design, implement, and maintain customer service workflows across omnichannel ecosystems (voice, chat, email, and social). Deliver performance improvements through operational analytics, process standardization, and automation initiatives. Lead strategy and execution for AI driven service initiatives including chatbot development, conversational AI workflows, and machine-learning-based automation. Collaborate with technical teams to design and deploy intelligent support solutions that improve CSAT, resolution time, and operational efficiency. Identify emerging CX technologies and drive the adoption of modern tools and AI capabilities. Manage and mentor technical engineers across North America, the EU, and APAC regions. Oversee hiring, training, performance coaching, and professional development for service delivery and technical teams. Establish KPIs, quality standards, and service excellence benchmarks across all regions.

Hybrid telecommuting permitted pursuant to company policy.

Minimum requirements: Master's degree or foreign equivalent in Information Systems, Computer Science, or related field, plus 5 years of experience in the job offered or related occupation.

Must have experience with the following:

  • working in Service, Customer Success, or Contact Center-related industries;
  • leading largescale SaaS deployments in enterprise environments;
  • CRM systems (Zendesk, Salesforce, and Amazon Connect);
  • voice/telephony platforms;
  • deploying and managing Workforce Management (WFM) and Quality Management (QM) platforms in the contact center space;
  • conversational AI and customer service automation, including building and deploying chatbots and AI workflows to facilitate ticket deflection and self-service automation;
  • managing global teams;
  • project management; and
  • stakeholder management and cross-functional collaboration

Salary: $214,386.00 to $321,579.00 per year

Click apply or send resume to marian.alvarado@nice.com. An EOE.

Apply