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Virtual Agent Jobs in Baltimore, MD (NOW HIRING)

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Remote Insurance Agent

Baltimore, MD · Remote

$69K/yr

  • Medical

  • Dental

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Insurance Agent

Baltimore, MD · Remote

$69K - $150K/yr

  • Medical

  • Dental

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

T-Roc

Territory Field Lead

Baltimore, MD · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Baltimore, MD

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

Lone Star Careers

Remote Sales Agent

Baltimore, MD · Remote

$69K - $150K/yr

  • Medical

  • Dental

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Dynamic Services

Be Seen First

Real Estate Operations & Pipeline Manager

Annapolis, MD · Remote

$4.8K - $12K/yr

... Virtual Assistant to serve as the "command center" for our sales pipeline. You will be the bridge ... You will be the agent's primary partner in ensuring deadlines are met, files are complete, and the ...

New

Lone Star Careers

Remote Life Insurance Agent

Baltimore, MD · Remote

$69K - $150K/yr

  • Medical

  • Dental

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Sales and Service Agent Remote

Lisbon, MD · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Remote Sales and Service Agent

Seabrook, MD · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Remote Sales and Service Agent

Wheaton, MD · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

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Virtual Agent information

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How much do virtual agent jobs pay per week?

As of Aug 19, 2026, the average weekly pay for virtual agent in Baltimore, MD is $1,380.44, according to ZipRecruiter salary data. Most workers in this role earn between $1,155.77 and $1,461.54 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Baltimore, MD?

The most popular types of Agent jobs in Baltimore, MD are:

What are popular job titles related to Virtual Agent jobs in Baltimore, MD?

For Virtual Agent jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Baltimore, MD look for?

The top searched job categories for Virtual Agent jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Virtual Agent jobs?

Cities near Baltimore, MD with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 49% Physical, 2% Hybrid, and 49% Remote job distribution, with an average salary of $71,783 per year, or $34.5 per hour.

Sr. CI Cyber Special Agent Trainer/Mentor (Cyber Analyst)

Prescient Edge

Fort George G Meade, MD • On-site

$110K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

Job Title
Sr. CI Cyber Special Agent Trainer/Mentor (Cyber Analyst)
Location
Fort Meade, MD 20755 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
High School / GED
Travel
Security Clearance Required
TS/SCI with CI Polygraph
Job Description
Prescient Edge is seeking a Sr. CI Cyber Special Agent Trainer/Mentor (Cyber Analyst)to support a Federal Government client.
Sr. CI Cyber Special Agent Trainer/Mentor (Cyber Analyst)
Benefits & Compensation:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
  • A competitive salary with performance bonus opportunities.
  • Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
  • A substantial retirement plan with no vesting schedule.
  • Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
  • A positive work environment where employees are respected, supported, and engaged.
  • Salary range: $110,000 - $150,000. Salary to be determined by the education, experience, knowledge, skills and the abilities of the applicant internal equity, and alignment with market data.

Description:
  • Shall assist in the daily operations of CI Special Agents assigned to the Counterintelligence-Cyber Digital Threat Investigator (CDTI) training program.
  • Shall provide personnel, supervision, and other items, such as non-personal services necessary to support the CDTI training program in courseware development, instruction/training, mentoring, and administration.
  • Shall assist in the development, delivery, and maintenance of IC training materials, with Government approval, relevant to the CDTI training program, to include full TSPs, documentation of current TTPs, and best practices.
  • Shall develop the Training Task Inventory (TTI) and subtasks for the CDTI Training Program.
  • Shall provide instruction, instructional assistance, and Subject Matter Experts (SMEs) for digital forensics, forensic analysis, network intrusion investigations, and CI investigations in a cyber-environment.
  • Shall be familiar with integrating online multimedia course instructional methods and be prepared to facilitate training in large and small group settings. Course delivery will use a variety of instructional environments, including classrooms, video-teleconferences, virtual and computer-based training sessions, team teaching environments, and collective learning environments.
  • Shall assist in the development of the CDTI Program of Interest and provide training, including, emerging TTPs, an introduction to the overall CDTI training program, digital forensics, CI-Cyber/Cyber Insider Threats, network intrusions, log analysis, source operations in a cyber-environment, online open source research, and fundamentals of cyber security.
  • Shall assist in the development of the CDTI training program. The program shall incorporate analysis from the previous operational activities, training, and lessons learned to ensure the training includes the latest instructional design techniques and meets U.S. Army training and instruction standards. The training shall include FIE and ITO threat data relative to the cyber environment. This will assist the students in raising their awareness of current threats and information on how to counter those threats.
  • Shall assist the U.S. Government/U.S. Army personnel with managing the annual throughput of CDTI students before, during, and after attending the CDTI training program.
  • Shall abide by U.S. Army CI policies, U.S. Army CI procedures, and applicable laws when presenting the CI curriculum and shall ensure exercise facilitation accounts for appropriate level of scenario injects that will be stressed at the individual through CI leader levels. CI technical and administrative oversight will be provided by CCD, ACIC.

Job Requirements
Required experiences:
  • Must be a graduate of any of the following Military Department Counterintelligence Agent Certifying Courses:
  • Army - Counterintelligence Special Agent Course (CISAC)
  • Army - 35L Course (or its predecessor)
  • Army - 351L Course (or its predecessor)
  • Army - 35E Course (or its predecessor)
  • B. Must be a graduate of one of the following courses:
  • Counterintelligence-Cyber Special Agent (CCSA) training program CI Senior Instructor/Trainer, CI Cyber Special Agent Trainer (Content SME/Instructor II) bachelor's degree from an accredited school in a related discipline.
  • Minimum 10 years of Army CI experience in a mission related role and 5 years of cyber experience in a mission related role Manage and assist in the daily operations of Counterintelligence (CI) Special Agents assigned to a cyber-program.
  • Cyber Crime Investigator Certified by Defense Cyber Crime Center Cyber Training Academy (certification not older than five years) Prior U.S. Army Instructor Experience.
  • *College education cannot be used in lieu of experience.

Required education:
  • High School Diploma- 20 years of relevant experience with at least a portion of the experience within the last 2 years.
  • Associate's degree- 16 years of relevant experience with at least a portion of the experience within the last 2 years.
  • Bachelor's degree- 14 years of relevant experience with at least a portion of the experience within the last 2 years.
  • Master's Degree- 12 years of relevant experience with at least a portion of the experience within the last 2 years.

Security Clearance:
  • Security clearance required TS/SCI with CI POLY or the ability to obtain CI POLY.

Location:
  • Fort Meade, MD.

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
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About Prescient Edge

Sourced by ZipRecruiter

Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

Year founded

2008

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