Virtual Agent Services Jobs in Virginia (NOW HIRING)

Company Description

ProSidian is a Management And Operations Consulting Services firm that focuses on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides enterprise services/solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of global professionals to complete a wide range of engagements for public and private, defense and civilian government, and non-profit organizations.  Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value. See Link To the ProSidian website at www.ProSidian.com

Job Description

ProSidian Seeks a ServiceNow Platform Administrator | Servicenow & Sharepoint Online Development - ServiceNow Enhancements/ServiceNow Development [NSF0067067] for Program Support on a Exempt W2: No Overtime Pay Basis located in the Mid Atlantic Region and listed under a Systems Administrator Labor Category as a Engagement Team Mid Level Professional aligned under services related to NAICS: 541611 - Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services - DPLH Est.: 1920 Hrs. ST | 0 Hrs. OT on a Exempt W2: No Overtime Pay Contract Contingent Basis, generally located across the Alexandria, VA (Hybrid) Across The Mid Atlantic Region supporting a Human Capital Analytics & IT Modernization for Federal science agency HR modernization

The ServiceNow Platform Administrator | Servicenow & Sharepoint Online Development - ServiceNow Enhancements/ServiceNow Development [NSF0067067] is aligned with GSA Labor Category: Systems Administrator.

We seek ServiceNow Platform Administrator | Servicenow & Sharepoint Online Development - ServiceNow Enhancements/ServiceNow Development [NSF0067067] candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as NSF. 0

JOB OVERVIEW

Provide services and support as a ServiceNow Platform Administrator [Business Analytics Support: HR Technology Ecosystem, And Enterprise-Wide Decision-Making Capabilities Enhancement] in the Government And Public Services Industry Sector focusing on HC | Human Capital Solutions for clients such as National Science Foundation (NSF | OCHCO / OCIO) | Office of the Chief Human Capital Officer (OCHCO) / Office of the Chief Information Officer (OCIO) Generally Located In Alexandria, VA (Hybrid) and across the Mid Atlantic Region (Of Country/World) Working Hybrid On/Off Client Site.

Deliver innovative solutions that improve operational efficiency through digital transformation and process automation; enhance data-driven decision-making using role-based advanced analytics and business intelligence; support regulatory compliance and adherence to federal human capital management policies; facilitate seamless integration of IT systems and workforce planning tools; optimize service delivery through performance-based outcomes and SLAs.

ServiceNow Enhancements/ServiceNow Development: Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions to support workflow automation, dashboarding, and employee experience initiatives. Implementation of custom ServiceNow solutions (HRSD, ITSM, App Engine) and workflow automation.

RESPONSIBILITIES AND DUTIES - ServiceNow Platform Administrator | Servicenow & Sharepoint Online Development - ServiceNow Enhancements/ServiceNow Development [NSF0067067]

Deliver innovative solutions that improve operational efficiency through digital transformation and process automation; enhance data-driven decision-making using role-based advanced analytics and business intelligence; support regulatory compliance and adherence to federal human capital management policies; facilitate seamless integration of IT systems and workforce planning tools; optimize service delivery through performance-based outcomes and SLAs.

ServiceNow Enhancements/ServiceNow Development: Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions to support workflow automation, dashboarding, and employee experience initiatives. Implementation of custom ServiceNow solutions (HRSD, ITSM, App Engine) and workflow automation.  ServiceNow Platform Administrator Candidates work to facilitate ServiceNow Development delivering ServiceNow & SharePoint Online Development - ServiceNow Enhancements/ServiceNow Development through Administer platform | maintain systems | ensure performance.  Further, they Maintain ServiceNow platform, manage users, ensure system performance and updates.

ServiceNow Platform Administrator Professionals typically cover ServiceNow Development Functional Area / Swim Lane / Category Disciplines and serve as Senior specialist or technical lead scope requiring independent execution, strong subject-matter expertise, and responsibility for complex deliverables..  They Administer platform operations supporting ServiceNow Development; manage configuration, user access, releases, issue resolution, and day-to-day sustainment aligned to NSF service expectations.

The role(s) are located in the Mid Atlantic Region, at or near Alexandria, VA (Hybrid).  Initially identified Work Site Address (Working Hybrid On/Off Client Site:  401 Dulany Street Randolph Building Alexandria, VA 22314

Qualifications

ProSidian Seeks a ServiceNow Platform Administrator | Servicenow & Sharepoint Online Development - ServiceNow Enhancements/ServiceNow Development [NSF0067067] for Program Support on a Exempt W2: No Overtime Pay Basis located in the Mid Atlantic Region and listed under a Systems Administrator Labor Category as a Engagement Team Mid Level Professional aligned under services related to NAICS: 541611 - Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services - DPLH Est.: 1920 Hrs. ST | 0 Hrs. OT on a Exempt W2: No Overtime Pay Contract Contingent Basis, generally located across the Alexandria, VA (Hybrid) Across The Mid Atlantic Region supporting a Human Capital Analytics & IT Modernization for Federal science agency HR modernization

The ServiceNow Platform Administrator | Servicenow & Sharepoint Online Development - ServiceNow Enhancements/ServiceNow Development [NSF0067067] is aligned with GSA Labor Category: Systems Administrator.

We seek ServiceNow Platform Administrator | Servicenow & Sharepoint Online Development - ServiceNow Enhancements/ServiceNow Development [NSF0067067] candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as NSF. 0

JOB OVERVIEW

Provide services and support as a ServiceNow Platform Administrator [Business Analytics Support: HR Technology Ecosystem, And Enterprise-Wide Decision-Making Capabilities Enhancement] in the Government And Public Services Industry Sector focusing on HC | Human Capital Solutions for clients such as National Science Foundation (NSF | OCHCO / OCIO) | Office of the Chief Human Capital Officer (OCHCO) / Office of the Chief Information Officer (OCIO) Generally Located In Alexandria, VA (Hybrid) and across the Mid Atlantic Region (Of Country/World) Working Hybrid On/Off Client Site.

Deliver innovative solutions that improve operational efficiency through digital transformation and process automation; enhance data-driven decision-making using role-based advanced analytics and business intelligence; support regulatory compliance and adherence to federal human capital management policies; facilitate seamless integration of IT systems and workforce planning tools; optimize service delivery through performance-based outcomes and SLAs.

ServiceNow Enhancements/ServiceNow Development: Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions to support workflow automation, dashboarding, and employee experience initiatives. Implementation of custom ServiceNow solutions (HRSD, ITSM, App Engine) and workflow automation.

RESPONSIBILITIES AND DUTIES - ServiceNow Platform Administrator | Servicenow & Sharepoint Online Development - ServiceNow Enhancements/ServiceNow Development [NSF0067067]

Deliver innovative solutions that improve operational efficiency through digital transformation and process automation; enhance data-driven decision-making using role-based advanced analytics and business intelligence; support regulatory compliance and adherence to federal human capital management policies; facilitate seamless integration of IT systems and workforce planning tools; optimize service delivery through performance-based outcomes and SLAs.

ServiceNow Enhancements/ServiceNow Development: Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions to support workflow automation, dashboarding, and employee experience initiatives. Implementation of custom ServiceNow solutions (HRSD, ITSM, App Engine) and workflow automation.  ServiceNow Platform Administrator Candidates work to facilitate ServiceNow Development delivering ServiceNow & SharePoint Online Development - ServiceNow Enhancements/ServiceNow Development through Administer platform | maintain systems | ensure performance.  Further, they Maintain ServiceNow platform, manage users, ensure system performance and updates.

ServiceNow Platform Administrator Professionals typically cover ServiceNow Development Functional Area / Swim Lane / Category Disciplines and serve as Senior specialist or technical lead scope requiring independent execution, strong subject-matter expertise, and responsibility for complex deliverables..  They Administer platform operations supporting ServiceNow Development; manage configuration, user access, releases, issue resolution, and day-to-day sustainment aligned to NSF service expectations.

The role(s) are located in the Mid Atlantic Region, at or near Alexandria, VA (Hybrid).  Initially identified Work Site Address (Working Hybrid On/Off Client Site:  401 Dulany Street Randolph Building Alexandria, VA 22314

Desired Qualifications For ServiceNow Platform Administrator | Servicenow & Sharepoint Online Development - ServiceNow Enhancements/ServiceNow Development [NSF0067067] (NSF0067067) Candidates:  5+ years admin experience.

Education / Experience Requirements / Qualifications

Bachelor's IT.  5+ years admin experience.

Skills Required

Primarily focused on Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services initiatives and aligned with Program Support activities Servicenow & Sharepoint Online Development - ServiceNow Enhancements/ServiceNow Development Functional Area Activities. 

ServiceNow admin

Competencies Required

• Attention to detail

Ancillary Details Of The Roles

• Artifacts: configs
• Standard Skills Required: Proficiency in project management methodologies and tools. | Exceptional leadership and interpersonal skills for effective team management. | Outstanding time management and prioritization abilities to meet project milestones. | Adaptability to changing project requirements and priorities | Ability to multi-task and pay close attention to detail. | Excellent analytical, organizational and time management skills | Strong communication skills, both oral and written.
• EEO Statement: We attract the best people in the industry, supporting their efforts to learn and grow.  We strive to create a challenging and progressive work environment.  We Provide career opportunities spanning various disciplines and geographic locations, with projects that our employees plan, design, build, and operate as diverse as the needs of our clients.
• Ful Time Regular VISA Sponsorship: NoWe will not support sponsorship, i.e., H-1B or TN Visas for this position.  U.S.  Citizenship Required You must be a United States Citizen
• Background Check And Drug testing: ProSidian reserves the right to require background checks, including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions.  In addition, ProSidian may conduct drug testing for designated positions.

Other Details

Supports system operations

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Additional Information

As a condition of employment, all employees must meet the requirements of their roles: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and support all business development and other efforts on behalf of ProSidian.

Eight ProSidian Global Competencies

1. Personal Effectiveness - The ability to manage tasks, time, and relationships efficiently, achieving consistent, impactful results.
2. Continuous Learning - Ongoing pursuit of knowledge, skills, and adaptability to remain relevant, competent, and professionally competitive.
3. Leadership - Inspiring, guiding, and motivating others toward shared goals...