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Vip Services Jobs (NOW HIRING)

Rising Star Casino

VIP Services Agent

Rising Sun, IN · On-site

Utilizes SYNKROS system for guest service to include making Rising Star VIP Club Cards, checking Card status at guests' request, issuing comps, or updating guest account information as appropriate.

Boyd Gaming

VIP Representative Services

Biloxi, MS · On-site

To provide VIP service and amenities to premium players. Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed. * Greet guests and ...

Boyd Gaming

VIP Representative Services

Biloxi, MS · On-site

To provide VIP service and amenities to premium players. Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed. * Greet guests and ...

San Manuel Casino

Lead VIP Concierge

Highland, CA · On-site

$15.50 - $19.75/hr

Under the direction of VIP Services Leadership, the Lead VIP Services Concierge is responsible for extending premium hospitality and exquisite service to our VIP guests across all business units ...

Westgate Resorts

VIP Services Greeter

River Ranch, FL

$10.75 - $13.25/hr

This job's primary purpose is to provide excellent customer service to all guests, escort guests to their accommodations, and offer timeshare presentations to guests. As Resort Marketing ...

Morongo Casino Resort and Spa

VIP Agent

Cabazon, CA · On-site

Greets and delivers exceptional service to VIP guests throughout their visit. * Coordinates reservations for hotel rooms, limo transportation, air travel, dining, spa, and golf based on guest ...

Morongo Casino Resort Spa

VIP Agent

Cabazon, CA · On-site

Greets and delivers exceptional service to VIP guests throughout their visit. * Coordinates reservations for hotel rooms, limo transportation, air travel, dining, spa, and golf based on guest ...

Westgate Resorts

VIP Services Greeter

FL · On-site

$10.75 - $13.25/hr

This job's primary purpose is to provide excellent customer service to all guests, escort guests to their accommodations, and offer timeshare presentations to guests. As Resort Marketing ...

MGM Resorts International

Join the Cosmopolitan team as a VIP Lounge Assistant Manager, where you'll help deliver elevated, personalized service to an exclusive VIP clientele in a luxury hospitality environment. In this role ...

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How much do vip services jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for vip services in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.00 per hour, depending on experience, location, and employer.

What is a VIP Services?

A VIP Services job involves providing personalized, high-quality assistance to high-profile clients, ensuring they have a seamless and enjoyable experience. This role typically includes handling special requests, arranging exclusive services, and offering priority support. Professionals in VIP Services work in industries such as hospitality, entertainment, gaming, and luxury retail, catering to the unique needs of VIP guests. Strong communication skills, discretion, and excellent customer service are essential for success in this role.

What are the typical daily responsibilities of a VIP Services team member?

A VIP Services team member is responsible for ensuring that high-profile guests receive premium, personalized experiences from arrival to departure. This includes coordinating check-ins and check-outs, arranging special requests such as transportation or dining, resolving any concerns promptly, and acting as a liaison between the guest and other departments. The role often involves proactive communication, maintaining confidentiality, and anticipating guest needs to exceed expectations. You'll frequently collaborate with housekeeping, concierge, and security teams to deliver seamless and memorable service. This dynamic environment requires professionalism and attention to detail every day.

What are the key skills and qualifications needed to thrive in the VIP Services position, and why are they important?

To excel in VIP Services, candidates generally need experience in hospitality or guest relations, strong organizational abilities, and excellent interpersonal skills. Familiarity with property management systems (PMS), reservation software, and sometimes luxury brand training or certifications can be advantageous. Exceptional communication, discretion, problem-solving, and adaptability are standout soft skills for this position. These qualifications ensure personalized, high-quality experiences for VIP clients while efficiently resolving issues in upscale environments.

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Vip Services jobs near you
Infographic showing various Vip Services job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,598 per year, or $22.4 per hour.

VIP Services Agent

Rising Sun, IN • On-site

Rising Star Casino
501 - 1,000 employees
Learn more about Rising Star Casinoexternal

Other

Posted 29 days ago

Job description

Essential Job Functions:

  • Build relationships with players of $150.00 to $300 ADT that are assigned.
  • Responsible for telemarketing of guests for events, surveys and miscellaneous customer contact.
  • Provide written communications for various player development activities associated with assigned customers or prospective customers.
  • Verifies status of guests seeking access to Diamond Lounge or other access-controlled areas.
  • Greets and provides personal attention to guests, particularly those utilizing the Diamond Lounge.
  • Provides promotional materials and/or explanation of services available upon request.
  • Utilizes SYNKROS system for guest service to include making Rising Star VIP Club Cards, checking Card status at guests’ request, issuing comps, or updating guest account information as appropriate.
  • Acts as liaison between Player Development and other areas (e.g. Hotel Front desk/Reservations, Rising Star VIP Club, Table Games, Food & Beverage) to provide highest levels of customer service.
  • Communicates and coordinates unusual needs/requests to Casino Hosts.
  • Ensures amenities and services are available to guests according to standards.
  • Facilitates dinner arrangements and reservations.
  • Communicates deficiencies to appropriate persons/departments in a timely manner.
  • Answers telephones according to department standards to ensure guest requests are handled promptly. .
  • Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
  • Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Other Job Functions:
  • Perform miscellaneous duties as assigned
  • In cooperation with Casino Hosts, provides service to VIP guests in a prompt, professional manner.
  • Completes paperwork as assigned including data entry and daily logs
  • Assist with marketing promotions and other marketing events and activities as assigned.
Job Qualifications:
  • Experience Required: Prior customer service and/or casino industry experience.
  • Education Required: High school diploma or equivalent.
  • Skills, Knowledge and/or Abilities Required: Ability to speak well and present information in a clear, concise manner; excellent customer service skills; basic computer skills; detail-oriented and organized.
  • Licenses, Certifications, Bonding, and/or Testing Required: Must be able to obtain an Indiana Gaming Commission Occupational License - Level 2.
  • Other Specialized Requirements: Service quality characteristics including courtesy, promptness, professionalism, and confidentiality. Effective communication skills. Ability to effectively handle conflict. Professional appearance and presentation. Able to work a flexible schedule.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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