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Vip Services Jobs (NOW HIRING)

Full House Resorts

VIP Services Agent

Waukegan, IL · On-site

The VIP Service Agent is a high-energy, "guest-first" professional dedicated to providing a seamless, premium experience for American Place elite clientele. Positioned as a critical support layer for ...

Full House Resorts

VIP Services Agent

Waukegan, IL · On-site

The VIP Service Agent is a high-energy, "guest-first" professional dedicated to providing a seamless, premium experience for American Place elite clientele. Positioned as a critical support layer for ...

Jamul Casino

VIP Services Specialist

Jamul, CA · On-site

The VIP Service Specialist will provide personalized service, assist with events, and represent our value proposition/ advantage in the market space. The right candidate will have a friendly ...

Jamul Casino

VIP Services Specialist

Jamul, CA

The VIP Service Specialist will provide personalized service, assist with events, and represent our value proposition/ advantage in the market space. The right candidate will have a friendly ...

Ceasars Entertainment

CLERK and VIP SERVICES

Lula, MS · On-site

The VIP Services Clerk is responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction. A high ...

Boyd Gaming

VIP Representative Services

Biloxi, MS · On-site

To provide VIP service and amenities to premium players. Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed. * Greet guests and ...

Boyd Gaming

VIP Representative Services

Biloxi, MS · On-site

To provide VIP service and amenities to premium players. Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed. * Greet guests and ...

San Manuel Casino

Lead VIP Concierge

Highland, CA

$15.50 - $19.75/hr

Under the direction of VIP Services Leadership, the Lead VIP Services Concierge is responsible for extending premium hospitality and exquisite service to our VIP guests across all business units ...

Boyd Gaming

VIP Representative Services

Biloxi, MS · On-site

To provide VIP service and amenities to premium players. Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed. * Greet guests and ...

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Vip Services information

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$10

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How much do vip services jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for vip services in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.00 per hour, depending on experience, location, and employer.

What is a VIP Services job?

A VIP Services job involves providing personalized, high-quality assistance to high-profile clients, ensuring they have a seamless and enjoyable experience. This role typically includes handling special requests, arranging exclusive services, and offering priority support. Professionals in VIP Services work in industries such as hospitality, entertainment, gaming, and luxury retail, catering to the unique needs of VIP guests. Strong communication skills, discretion, and excellent customer service are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Vip Services position, and why are they important?

To excel in VIP Services, candidates generally need experience in hospitality or guest relations, strong organizational abilities, and excellent interpersonal skills. Familiarity with property management systems (PMS), reservation software, and sometimes luxury brand training or certifications can be advantageous. Exceptional communication, discretion, problem-solving, and adaptability are standout soft skills for this position. These qualifications ensure personalized, high-quality experiences for VIP clients while efficiently resolving issues in upscale environments.

What are the typical daily responsibilities of a VIP Services team member?

A VIP Services team member is responsible for ensuring that high-profile guests receive premium, personalized experiences from arrival to departure. This includes coordinating check-ins and check-outs, arranging special requests such as transportation or dining, resolving any concerns promptly, and acting as a liaison between the guest and other departments. The role often involves proactive communication, maintaining confidentiality, and anticipating guest needs to exceed expectations. You'll frequently collaborate with housekeeping, concierge, and security teams to deliver seamless and memorable service. This dynamic environment requires professionalism and attention to detail every day.

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Vip Services jobs near you
VIP Services Administrator

VIP Services Administrator

Prairie Band Casino & Resort

Mayetta, KS • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Prairie Band Casino & Resort rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

40th of 142 rated casinos

Job description

Description
$750 Hiring Bonus for new Team Members plus $50 in gas gift cards during our onboarding process.
Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short-term and long-term disability and life insurance of $15,000 for all Team Members.
There is a 50% employer match up to 6% on our 401(k), a profit-sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment!
Responsible for greeting all guests that enter the VIP Services Lounge while providing an exceptional level of guest service. Performs duties including club benefits, property reservations, and providing informational services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Responsible for communicating with VIP players through telemarketing, in-person, and gaming floor contact
  • Utilizes email correspondence, mobile outreach, and mailings to educate guests about available services, promotional opportunities, and special events
  • Responsible for driving revenue growth through targeted tele-sales campaigns, leveraging persuasive communication skills to drive repeat business
  • Creates and maintains various program reports as needed or requested by Leadership
  • Responsible for the input of data from group tracking reports for various events, promotions, or direct mail analysis
  • Responsible for entering end-of-day comp entries for Executive Casino Hosts
  • Assist casino hosts with player development efforts and events
  • Assists with Marketing events and promotions, Executive Casino Hosts, and Player Development, as needed
  • Maintains a constant awareness of all casino services, promotions, events, property amenities & hours of operations
  • Identify un-hosted VIP guests on the casino floor and cultivate relationships. Ensures accuracy of gaming patron data when accessing and updating account information
  • Maintain a clean, well-stocked, and safe working environment
  • Supports dinner operations by monitoring and maintaining inventory, coordinating setup, serving of food, teardown, and cleaning duties
  • Adheres to regulatory, departmental, and company policies in an ethical and professional manner and encourages others to do the same
  • Provides personalized and prioritized resolution of service breakdowns for VIP guests
  • Other duties as assigned by department leadership
KNOWLEDGE, SKILLS, AND EXPERIENCE:
Required
  • High school diploma or GED. An additional 1+ years of hospitality experience may be substituted for the education requirement.
  • Must be 18 years of age.
  • Must be able to work both independently and as part of a team.
  • Excellent organization and communications skills both written and verbal
  • Must meet professional appearance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook.
  • Must have the ability to maintain an upbeat, positive attitude and enthusiasm.
  • Ability to problem solve in stressful situations.
  • Ability to work independently or as part of a team.
  • Effective interpersonal and communication skills to engage with all levels of internal and external guests, team members, and management.
  • Must be detail-oriented with excellent organizational skills and have the ability to multi-task.
  • A record of satisfactory performance and reliability in all prior and current employment.
  • Must be able to work a flexible schedule which may include various shifts, weekends, and holidays.
Preferred
  • Prior call center experience
  • Previous casino experience
  • Familiarity and prior experience with casino management systems
  • Computer skills with Microsoft Office Products
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
  • Physically mobile with reasonable accommodations
  • Must be able to bend, stoop, reach, kneel, twist and grip items when necessary
  • Must be able to respond calmly and make rational decisions when handling guest demands in a fast paced environment
  • Respond to visual and aural cues
  • Have the ability to read, write, speak and understand English, bi-lingual a plus
  • Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, personal computer, fax machine, and photo copier
  • Able to tolerate areas containing secondary smoke
  • Operate in mentally stressful situations
  • Must be able to meet the level two or light work requirements based on the Department of Labor Dictionary of Titles: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently

Indian Preference Exercised
Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.

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