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Vigilance Jobs (NOW HIRING)

Intuvie

Director, Complaint Vigilance

Natick, MA · On-site

$180K - $190K/yr

Execute complaint vigilance in conformance to current standards and procedures, using applicable system application tools in accordance with 21CFR820, 21CFR803, ISO 13485, and other regulations as ...

Intuvie

Director, Complaint Vigilance

Natick, MA · On-site

$180K - $190K/yr

Execute complaint vigilance in conformance to current standards and procedures, using applicable system application tools in accordance with 21CFR820, 21CFR803, ISO 13485, and other regulations as ...

Collabera

Vigilance Specialists

Minneapolis, MN

Associate MDR/Vigilance Specialists are responsible for theintake, documentation, Medical Device Reporting, and investigation of complaintsfor legacy Neuromodulation products in accordance with ...

Natera

OR · On-site

The Principal, Pharmacovigilance / Device Vigilance is a detail-oriented and proactive professional supporting the safety surveillance of In Vitro Diagnostic and Software-driven products across their ...

Actalent

MDR Vigilance Specialist

Saint Paul, MN · On-site

$27 - $30/hr

Onsite MDR Vigilance Specialist Location: Onsite in Mounds View, MN Schedule: 40 hours/week Overview We are seeking a Onsite MDR Vigilance Specialist to support complaint handling and regulatory ...

Vigilance Health

Accountant

Thousand Oaks, CA · On-site

In-Person / Onsite Join a Mission-Driven Organization That Changes Lives At Vigilance Health, we provide Population Health and Care Management services that improve outcomes for patients across ...

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How much do vigilance jobs pay per year?

As of Jun 20, 2026, the average yearly pay for vigilance in the United States is $68,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vigilance Officer, and why are they important?

To thrive as a Vigilance Officer, you need a solid understanding of compliance, risk assessment, investigative procedures, and typically a degree in law, finance, or a related field. Familiarity with auditing tools, case management systems, and certifications like Certified Fraud Examiner (CFE) are often required. Strong analytical thinking, ethical judgment, and effective communication are vital soft skills for this role. These competencies help ensure organizational integrity, prevent misconduct, and foster a culture of transparency.

What is the difference between Vigilance vs Security Officer?

AspectVigilanceSecurity Officer
CredentialsOften requires certifications in surveillance, security protocolsRequires security guard licenses, basic training
Work EnvironmentMonitoring, surveillance rooms, control centersPatrolling, access control, on-site security
Industry UsageUsed in surveillance, monitoring roles across industriesCommon in physical security at facilities, events
Search & Comparison IntentHigh overlap in security and monitoring rolesOften compared with Vigilance in security contexts

Vigilance primarily involves monitoring and surveillance activities, often requiring specialized certifications, and is focused on detecting threats or irregularities. Security Officers perform physical security tasks like patrolling and access control. While both roles aim to ensure safety, Vigilance emphasizes monitoring, whereas Security Officers focus on physical security presence.

What are vigilance officers and what do they do?

Vigilance officers are professionals responsible for monitoring activities within an organization to detect and prevent unethical behavior, fraud, and corruption. They conduct investigations into suspected misconduct, ensure compliance with organizational policies, and promote integrity and transparency. Vigilance officers also develop preventive measures, provide training on ethical standards, and report their findings to higher management or regulatory authorities. Their role is crucial in maintaining a fair and accountable workplace environment.

What are some common challenges faced by professionals working in vigilance roles, and how can they be addressed?

Professionals in vigilance roles often face challenges such as handling sensitive information, managing potential conflicts of interest, and maintaining objectivity under pressure. These challenges can be addressed by adhering strictly to organizational protocols, engaging in continuous training on ethical standards, and fostering open communication within the team. Vigilance professionals typically work closely with compliance, audit, and legal teams to ensure transparency and accountability, which helps mitigate risks and uphold integrity within the organization.
More about Vigilance jobs
What are the most commonly searched types of Vigilance jobs? The most popular types of Vigilance jobs are:
What states have the most Vigilance jobs? States with the most job openings for Vigilance jobs include:
What job categories do people searching Vigilance jobs look for? The top searched job categories for Vigilance jobs are:
Vigilance jobs near you

Director, Complaint Vigilance

Intuvie

Natick, MA • On-site

$180K - $190K/yr

Full-time

Posted 20 days ago

Job description

GENERAL SUMMARY

Sets strategic direction and ensures success of the Complaint Handling, MDR and post market reporting programs. Makes critical decisions for the Complaint Handling Unit (CHU). Primary interface to other department heads and upper management for complaint related topics and trending. Ensures complaint management procedures are optimized and that the vigilance team responds to and resolves complaints within a timely fashion while conforming to appropriate standards and procedures.


ESSENTIAL JOB FUNCTIONS

  • Execute complaint vigilance in conformance to current standards and procedures, using applicable system application tools in accordance with 21CFR820, 21CFR803, ISO 13485, and other regulations as required.
  • Oversee the initial assessment of complaints and assess risk and severity in accordance with product risk management files.
  • Oversee the receipt, evaluation, investigation, and closure of complaints, including device malfunctions.
  • Work with product/manufacturing/research & development/quality/medical affairs teams to ensure timely, accurate and complete investigations of product complaints and timely closures.
  • Prepare reports with analysis of complaint trends.
  • Oversee the assessment of complaints for MDR reportability to FDA.
  • Ensure initial and follow-up reports are submitted to Regulatory Agencies within required timelines.
  • Ensure complaints are classified correctly and that all supporting data are adequately documented and attached to the complaint file.
  • Ensure procedures meet current and evolving requirements.
  • Track and report metrics on process timeliness and effectiveness.
  • Represent the complaint handling unit in FDA inspections.


OTHER DUTIES AND RESPONSIBILITIES
  • Conduct annual complaint training for all employees including field sales on the requirements to report complaints in a timely manner.


PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
  • Bachelor’s degree in science or engineering with 10+ years of experience or Master’s degree with 7+ years of experience in medical device. Extensive experience and deep working knowledge of complaint vigilance and MDR reporting.
  • Experienced in regulatory inspections and skilled in interacting with government officials.
  • The Complaints Vigilance Director is responsible for managing the Vigilance Team. Responsible for team goal setting and performance assessments, as well as day-to-day people management.