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How much do victim support services jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for victim support services in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Victim Support Services vs Victim Advocate?

AspectVictim Support ServicesVictim Advocate
CredentialsVaries; often includes social work, counseling, or related certificationsTypically requires certification or training in victim advocacy or counseling
Work EnvironmentCommunity centers, hospitals, law enforcement agenciesLegal settings, law enforcement agencies, community organizations
Employer & Industry UsageNonprofits, government agencies, hospitalsLegal systems, law enforcement, nonprofits
Primary FocusProviding emotional support, resources, and crisis interventionAdvocating for victims' rights, navigating legal processes

Victim Support Services and Victim Advocates both assist crime victims but differ in focus. Victim Support Services primarily offer emotional support and resources, while Victim Advocates focus on legal advocacy and rights. Both roles are essential in helping victims recover and seek justice.

What are victim support services?

Victim support services are organizations or programs that provide emotional, practical, and informational assistance to individuals who have experienced crime or traumatic events. These services help victims cope with the aftermath of crime, navigate the criminal justice system, access counseling, and obtain referrals for additional help. They may also offer advocacy, crisis intervention, and support groups to help victims rebuild their lives and regain a sense of safety and control.

What are some common challenges faced by professionals working in Victim Support Services, and how can these be managed?

Professionals in Victim Support Services often face emotionally demanding situations, including supporting individuals who have experienced trauma or crisis. Managing personal stress and maintaining emotional resilience are key challenges. Many organizations provide regular supervision, peer support groups, and access to mental health resources to help staff cope with the emotional impact of the role. Building strong self-care routines and seeking ongoing professional development are also important strategies for managing these challenges.

What are the key skills and qualifications needed to thrive in Victim Support Services, and why are they important?

To thrive in Victim Support Services, you need a background in social work, psychology, or criminology, as well as knowledge of crisis intervention and case management. Familiarity with case management software, confidentiality protocols, and sometimes certification in trauma-informed care are typically required. Exceptional empathy, active listening, resilience, and strong communication skills help professionals connect with and advocate for victims effectively. These skills and qualifications are crucial to providing timely, sensitive, and effective assistance to individuals navigating trauma and recovery.
More about Victim Support Services jobs
What cities are hiring for Victim Support Services jobs? Cities with the most Victim Support Services job openings:
What states have the most Victim Support Services jobs? States with the most job openings for Victim Support Services jobs include:
What job categories do people searching Victim Support Services jobs look for? The top searched job categories for Victim Support Services jobs are:
Victim Support Services jobs near you
Infographic showing various Victim Support Services job openings in the United States as of June 2026, with employment types broken down into 8% As Needed, and 92% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.
Victim/Witness Coordinator- Major Trials Unit

Victim/Witness Coordinator- Major Trials Unit

Philadelphia District Attorney's Office

Philadelphia, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Position: Victim/Witness Coordinator- Major Trials Unit
Unit: Victim Services Unit
Supervisor: Director of Victim Services Unit
Company Description
The Philadelphia District Attorney’s Office is committed to delivering justice and providing vital support to victims of crime. Our Victim Services Unit plays a critical role in guiding victims through the legal process and ensuring they receive the necessary support and resources. We are dedicated to enhancing the quality of victim services and fostering a supportive environment for both victims and staff.
**Please note that effective September 1, 2021, the City of Philadelphia requires all new employees to present proof of vaccination against COVID-19. **
To attain a job with the city, you must be a City of Philadelphia resident within 6 months (180 days) of hire and able to work completely in the office.
Summary of Job

The Victim/Witness Coordinator assigned to the Major Trials Unit provides direct, specialized support to victims and witnesses involved in serious and violent felony cases, including robbery, burglary, gun possession, shootings, aggravated assault, and other serious crimes. This position requires a high level of professionalism, empathy, and resilience, with a strong emphasis on court accompaniment, trauma-informed advocacy, and culturally responsive engagement.
Based within the Major Trials Unit, this role involves regular presence in court proceedings, frequent communication with victims and witnesses, and close collaboration with prosecutorial staff. The coordinator works in partnership with prosecutors, law enforcement, and community-based organizations to ensure that victims’ rights are upheld and that they receive timely, compassionate, and comprehensive support throughout the prosecution process. The Victim/Witness Coordinator will also work closely with the CARES Unit, the Relocations Unit, and other divisions within the Office to coordinate services, enhance victim safety, and ensure seamless communication and support.
This position reports to the Director of Victim Services and works in close coordination with the Chief and Assistant Chief of the Major Trials Unit.
Duties amp; Responsibilities
  1. Provide individualized support and court accompaniments to victims and witnesses throughout all stages of the trial process, including preliminary hearings, trials, and sentencing.
  2. Deliver trauma-informed and culturally competent advocacy, ensuring that all victims—especially those impacted by serious or violent crimes—receive services that are respectful, inclusive, and responsive to their needs.
  3. Inform victims about their legal rights under the Crime Victims Act, Juvenile Act, Pennsylvania Rules of Criminal Court Procedure, and the Victims’ Bill of Rights.
  4. Maintain consistent communication with victims regarding case status, plea offers, hearings, and sentencing updates via phone, letter, or in-person meetings.
  5. Support prosecutors by preparing victims and witnesses for courtroom testimony, explaining courtroom procedures, addressing fears, and reinforcing available emotional and practical supports.
  6. Assist victims with victim compensation, restitution, and witness fee reimbursement; coordinate transportation, interpretation services, and referrals to community-based programs as needed.
  7. Facilitate communication between victims, prosecutors, law enforcement, and other criminal justice partners to ensure coordinated, accurate, and compassionate case management.
  8. Respond promptly to concerns of victim intimidation or harassment, coordinating protective measures as appropriate.
  9. Provide crisis intervention, safety planning, and referrals for counseling, advocacy, or other specialized victim support services.
  10. Assist victims in preparing victim impact statements and exercising their right to be heard during key court proceedings.
  11. Participate in case meetings, multidisciplinary collaborations, and ongoing professional training to strengthen advocacy skills and maintain best practices in trauma-informed care.
  12. Ensure all services are documented accurately in compliance with PCCD Victim Service Program Standards and office policy.
Skills amp; Qualifications
  • Bachelor’s degree in Social Work, Criminal Justice, Psychology, Human Services, or a related field (Master’s degree preferred).
  • 2–3 years of experience working directly with victims of serious or violent crimes, preferably within the criminal justice or victim services field.
  • Demonstrated ability to apply trauma-informed care and cultural humility in providing direct services.
  • Strong interpersonal, communication, and crisis-intervention skills.
  • Proven ability to maintain professionalism and empathy in emotionally charged and high-pressure environments.
  • Knowledge of victim rights, courtroom procedures, and the dynamics of trauma and victimization.
  • Proficiency in Microsoft Office Suite and other relevant software.
  • Bilingual skills (especially Spanish or other commonly spoken languages in Philadelphia) preferred.
Rewards/Benefits
This is an exempt employee with the City of Philadelphia. Immediately upon assuming office, the new hire will receive benefits similar to those of other City of Philadelphia employees, including the below benefits:
  • Generous retirement savings options available (pension plan, etc.)
  • We are a Public Service Loan Forgiveness (PSLF) Program-qualified employer
  • We offer comprehensive health coverage (medical, vision, prescription, and dental) for employees and their eligible dependents
  • Annual paid time off (PTO) package: 10 vacation days, 15 sick leave days, 11 paid holidays, 5 annual administrative leave
  • Our wellness program offers eligibility into the discounted medical plan
  • Before tax commuter program
  • Health care and Dependent care flexible spending accounts
  • Sick leave bonuses and exchanges
  • Employee Assistance Program (EAP)
Applications will be active for one year from the date of receipt by the Office.
All exempt employees of the District Attorney’s Office are at-will employees and serve at the pleasure of the District Attorney. The at-will relationship shall not be modified for any employee, and no agreement, oral or written, shall be entered into that changes the at-will relationship.
** The Philadelphia District Attorney's Office is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information, or domestic or sexual violence victim status. **

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