Vice President Of Customer Service Jobs in Decatur, IL

Lead with Excellence. Strengthen relationships. Drive strategic growth.

At Hickory Point Bank & Trust, our Trust and Wealth Management team plays a critical role in helping clients protect, manage, and grow their assets across generations. As a Vice President (VP) of Trust and Wealth Management, you will serve as a senior trusted advisor while leading the administration of complex fiduciary and wealth management relationships.

This role carries a high level of responsibility, combining fiduciary expertise, investment oversight, and business development. The VP not only manages a portfolio of trust and wealth management accounts but also plays a key role in driving growth, strengthening client relationships, and supporting the strategic direction of the department in the Decatur market.

If you are energized by leadership, relationship management, fiduciary responsibility, and building long-term client partnerships, this role offers significant impact and continued professional advancement.

What you’ll do:

• Oversee trust administration with a strong focus on compliance, risk management, and operational excellence
• Lead policy and procedure review and enhancements to ensure ongoing regulatory compliance
• Partner with divisional leadership on Board and committee reporting
• Support and lead internal and external audits and regulatory examinations (FDIC, IDFPR)
• Prepare and review court accountings and related documentation for court-supervised accounts
• Oversee and support annual fiduciary income tax reporting and filing
• Complete Regulation 9 annual reviews
• Act as discretionary investment manager for assigned accounts in alignment with client objectives, governing documents, and Bank policy
• Identify, cultivate, and develop new business opportunities across all Bank departments
• Serve as an active member of the Trust Administrative Committee and Trust Investment Committee
• Contribute to departmental leadership, strategic initiatives, and continuous improvement efforts
• Perform other duties as assigned to support the Bank’s continued success

What success looks like:

• Well-managed, complex fiduciary accounts aligned with governing documents, client objectives, and Bank policy
• Strong regulatory compliance, audit readiness, and proactive risk management
• Deep, trusted client relationships built on expertise, integrity, and service
• Meaningful contribution to department growth, revenue generation, and referral activity
• Leadership presence within the department and effective collaboration across the organization

We are seeking candidates who bring:

• Advanced expertise in fiduciary administration, trust operations, and investment management
• Strong knowledge of regulatory requirements, risk management practices, and fiduciary standards
• Ability to analyze and interpret complex trust documents, wills, and court orders
• Excellent communication and interpersonal skills with the ability to influence and build trust
• Strong leadership, organizational, and time-management skills in a deadline-driven environment
• High degree of integrity, professionalism, and sound judgment
• Proven business development mindset with the ability to cultivate and grow client relationships
• Ability to work independently while contributing to a collaborative, high-performing team
• Ability to travel as needed

Education and Experience:

• Minimum of five (5) years of experience in trust administration, estate settlement and/or estate planning
• Bachelor’s degree preferred; completion of trust school and/or relevant industry certifications or designations (CPA, CFP, CFA, and/or CTFA) strongly preferred, JD preferred
• Significant experience with trust accounting, portfolio management, and fiduciary software platforms preferred
• Prior banking or financial services experience preferred

Why Join Us?

• Competitive compensation aligned with experience
• Leadership influence and career growth opportunities
• Strong internal partnerships and collaborative culture
• Robust benefits package
• Community-centered organization with long-term stability

Equal Opportunities Statement

Hickory Point Bank & Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Disclaimer

The salary range provided represents the anticipated starting pay for this position. Individual compensation is based on various factors, including but not limited to, role requirements and responsibilities, related experience, education, qualifications, and internal equity. 

Benefit Package

This position is eligible for a robust benefit package. Available benefits include Health Insurance, Dental Insurance, Vision Insurance, Group Term Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Account, Health Reimbursement Account, Paid Holidays, Paid Time Off, Volunteer Time, Bereavement Time, Employee Assistance Program, 401(k) Retirement Plan.