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Director Of Customer Service Jobs in Decatur, IL

Goldwater Care Clinton

Director of Nursing

Clinton, IL

$100K - $115K/yr

The primary purpose of the Director of Nursing position is to plan, organize, develop and direct ... Plan, develop, organize, implement, evaluate, and direct the nursing service department, as well as ...

T/CCI Manufacturing LLC

Director of Procurement

Decatur, IL ยท On-site

$100K - $150K/yr

As we look to the future, we will pioneer technology in electrification and support our customers ... In this role, the Director of Procurement will collaborate with internal stakeholders inside our ...

TCCI MANUFACTURING LLC

Director of Procurement

Decatur, IL ยท On-site

$100K - $150K/yr

As we look to the future, we will pioneer technology in electrification and support our customers ... In this role, the Director of Procurement will collaborate with internal stakeholders inside our ...

Busey

Director of Private Client Strategy

Decatur, IL ยท On-site

... CRM utilization, and the disciplined execution of sales and service standards across the Private Banking teams. Duties & Responsibilities Strategic Leadership & Client Strategy * Define and lead the ...

U-Haul

Customer Service Representative

Decatur, IL ยท On-site

$15 - $16/hr

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face ...

U-Haul

Customer Service Representative

Decatur, IL ยท On-site

$15 - $16/hr

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face ...

U-Haul

Customer Service Representative

Decatur, IL

$15 - $16/hr

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face ...

Renewal Rehab

Director of Rehab - FT

Lincoln, IL

$55K - $90K/yr

Renewal Rehab, part of the Enhance Therapies family of companies, is hiring a Director of Rehab - ... services. With over 8,000 therapists in 30+ states, we proudly serve patients in skilled nursing ...

New

Circle K

Customer Service Representative

Forsyth, IL ยท On-site

$14.50 - $19.75/hr

Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions Great if you have: * Retail and customer service ...

Circle K

Customer Service Representative

Decatur, IL ยท On-site

$15.50 - $21/hr

Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions Great if you have: * Retail and customer service ...

Circle K

Customer Service Representative

Decatur, IL ยท On-site

$15.50 - $21/hr

Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions Great if you have: * Retail and customer service ...

Domino's

Customer Service Rep

Decatur, IL ยท On-site

$15.50 - $21/hr

As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our valued clients. * Greet and assist customers in a professional and friendly ...

Circle K

Customer Service Representative

Decatur, IL ยท On-site

$15.50 - $21/hr

Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions Great if you have: * Retail and customer service ...

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All JobsOf Customer Service JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Decatur, IL

Director Of Customer Service information

See Decatur, IL salary details

$37.8K

$119.6K

$190.6K

How much do director of customer service jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director of customer service in Decatur, IL is $119,634.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,100.00 and $143,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director of customer service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What are the key skills and qualifications needed to thrive as a director of customer service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What does a director of customer service do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a director of customer service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.
More about Director Of Customer Service jobs
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What cities near Decatur, IL are hiring for Director Of Customer Service jobs? Cities near Decatur, IL with the most Director Of Customer Service job openings:
Director Of Customer Service jobs near you

Director of Nursing

Healthcare Services of Bloomington, IL

Farmer City, IL

$95K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Director of Nursing (DON) – Skilled Nursing / Long Term Care (SNF/LTC)
Bloomington, IL
Full-Time | Day Shift | On-Call Responsibility
$95,000 – $100,000 annually + full benefits
Actively Interviewing – Immediate Opportunity

Overview

A well-established Skilled Nursing Facility (SNF) near Bloomington, IL is seeking an experienced Director of Nursing (DON) to lead clinical operations and drive quality outcomes in a Long Term Care (LTC) setting. This is a hands-on leadership role ideal for a strong nurse leader who thrives in a fast-paced environment and is focused on compliance, team development, and clinical excellence.

Director of Nursing (DON) Responsibilities

  • Lead all nursing operations within a Skilled Nursing Facility (SNF) / Long Term Care (LTC) environment

  • Ensure compliance with CMS regulations, state guidelines, and survey standards

  • Maintain survey readiness, participate in state surveys, and implement plans of correction

  • Supervise, mentor, and develop nursing leadership and clinical staff (RNs, LPNs, CNAs)

  • Drive quality measures, infection control initiatives, and clinical outcomes

  • Oversee staffing, scheduling, and labor management to ensure appropriate coverage

  • Collaborate with the Administrator and interdisciplinary team to support resident care

Qualifications

  • Active Registered Nurse (RN) license (Illinois or compact eligible)

  • 3+ years of experience as a Director of Nursing (DON) or Assistant Director of Nursing (ADON) in a Skilled Nursing Facility (SNF)

  • Strong knowledge of Long Term Care (LTC), CMS regulations, and survey process

  • Proven ability to improve clinical outcomes, staff retention, and survey performance

  • Hands-on leadership style with strong communication and team-building skills

Compensation & Benefits

  • Competitive salary: $95,000 – $100,000 annually

  • Health, dental, and vision insurance

  • 401(k)  

  • Paid time off (vacation, sick time, and holidays)

  • Supportive leadership and clinical resources

  • Opportunities for advancement within a growing organization

Why This Role Stands Out

  • Stable facility with consistent census and strong operational support

  • Engaged ownership and regional leadership team

  • Opportunity to lead clinical culture and make a measurable impact

  • Convenient location with easy access to surrounding Central Illinois communities

Apply Today

Apply now to be considered for this immediate Director of Nursing (DON) opportunity in a Skilled Nursing / Long Term Care setting. Interviews are being scheduled immediately.