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Director Of Customer Service Jobs in Decatur, IL

Tate & Lyle

Customer Service Rep

Decatur, IL · On-site

$48K - $55K/yr

Serve as first point of contact for the customers when processing orders and requests ... Submits required forms to GSS to create, change, or correct master data as directed by the customer

Tate & Lyle

Customer Service Rep

Decatur, IL · On-site

$48K - $55K/yr

Serve as first point of contact for the customers when processing orders and requests ... Submits required forms to GSS to create, change, or correct master data as directed by the customer

Imperial Dade

Customer Service Support

Decatur, IL · On-site

$19 - $21/hr

As a provider of customized supply chain solutions, we serve customers in many business-to-business ... Imperial Dade has a Customer Service Support role available in Decatur, IL! Join a strong and ...

Old Dominion Freight

Customer Service Clerk

Decatur, IL · On-site

$20.81 - $25.30/hr

Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system Qualifications: * High School diploma or equivalent preferred * 1 year of customer ...

Tate & Lyle

Customer Service Rep

Decatur, IL · On-site

$48K - $55K/yr

Serve as first point of contact for the customers when processing orders and requests ... Submits required forms to GSS to create, change, or correct master data as directed by the customer

Domino's Pizza

Customer Service Rep

Decatur, IL

$15.50 - $21/hr

As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our valued clients. * Greet and assist customers in a professional and friendly ...

Circle K

Customer Service Representative

Williamsville, IL · On-site

$20.25 - $27.50/hr

Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions Great if you have: * Retail and customer service ...

Circle K

Customer Service Representative

Monticello, IL · On-site

$15 - $20.25/hr

Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions Great if you have: * Retail and customer service ...

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our valued clients. * Greet and assist customers in a professional and friendly ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions Great if you have: * Retail and customer service ...

Circle K

Customer Service Representative

Forsyth, IL · On-site

$14.50 - $19.75/hr

Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions Great if you have: * Retail and customer service ...

Circle K

Customer Service Representative

Monticello, IL · On-site

$15 - $20.25/hr

Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions Great if you have: * Retail and customer service ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions Great if you have: * Retail and customer service ...

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All JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Decatur, IL

Director Of Customer Service information

See Decatur, IL salary details

$37.8K

$119.6K

$190.6K

How much do director of customer service jobs pay per year?

As of Jun 27, 2026, the average yearly pay for director of customer service in Decatur, IL is $119,634.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,100.00 and $143,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Customer Service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What are the key skills and qualifications needed to thrive as a Director of Customer Service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Vice President of Customer Service or Customer Service Director, with salaries exceeding $150,000 annually. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often complemented by advanced certifications or industry knowledge.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What jobs pay 2000 a day?

High-paying roles such as a Director of Customer Service typically do not earn $2,000 per day, as their annual salaries usually range from $70,000 to $150,000. However, some specialized freelance consultants, executive-level contractors, or business owners in certain industries can earn $2,000 or more daily, often requiring extensive experience, certifications, or a strong client base.

What Does a Director of Customer Service Do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What is the role of a customer service director?

A customer service director oversees the customer service department, develops strategies to improve customer satisfaction, manages staff, and ensures service standards are met. They often analyze customer feedback, implement training programs, and collaborate with other departments to enhance overall customer experience.

How much does a director of customer service make in the US?

A director of customer service in the US typically earns between $70,000 and $130,000 annually, with the median salary around $100,000. Compensation varies based on industry, company size, experience, and location, and often includes leadership responsibilities and strategic planning skills.

What does a Director of Customer Service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.
More about Director Of Customer Service jobs
What are popular job titles related to Director Of Customer Service jobs in Decatur, IL? For Director Of Customer Service jobs in Decatur, IL, the most frequently searched job titles are:
What cities near Decatur, IL are hiring for Director Of Customer Service jobs? Cities near Decatur, IL with the most Director Of Customer Service job openings:
Director Of Customer Service jobs near you

Customer Service Rep

Tate & Lyle

Decatur, IL • On-site

$48K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Tate & Lyle rating

5.9

Company rating: 5.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

305th of 388 rated food and drinks producers

Job description

Customer Service Representative
A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer relationships and expectations. This role is the primary contact for both internal and external customers, acting as the liaison to ensure strong communication amongst all stakeholders and helping to drive the company's strategy forward as a valued added supplier.
Responsibilities/Duties
  • Serve as first point of contact for the customers when processing orders and requests
  • Collaborates with various internal teams such as Supply Chain and Sales to manage situations impacting the customer
  • Processes customer orders, complaints, returns, and invoices in a timely manner
  • Responds to customer requests for product information and samples
  • Manages customer complaints to ensure proper corrective actions are taken, documenting information appropriately
  • Manages ongoing contracts and request quotes or new contracts as needed
  • Verifies contract pricing in CRM is accurate to ensure correct invoicing
  • Resolves customer payment discrepancies
  • Obtains required approvals to issue customer credits as needed
  • Tracks shipments for customers and provides assistance in expediting
  • Problem solves to ensure customer is supplied through product shortages, production failures or truck shortages
  • Manages EDI orders such as order confirmations, shipment notices, COA and invoices that transmitted via EDI by customer
  • Works directly with the production planning & credit team to release orders to customers
  • Manages daily open order reports, blocked deliveries and billing block reports
  • Reconciles inventory on a monthly basis and runs reports for mid-year and year end audits
  • Ensures proper information is supplied on orders and customs documents for clearance of orders being exported from the US
  • Submits required forms to GSS to create, change, or correct master data as directed by the customer
  • Manages customer portals and does everything from recovering PO's to reentering invoice data into the customer portal system.
  • Assesses and escalates any urgent issues to sales and management as appropriate
  • Provides training and mentoring for Customer Service Coordinators as needed
Requirements
  • Strong verbal and written communication skills
  • Ability to work in a fast paced team environment
  • Excellent computer skills
  • Detail oriented with a high level of accuracy
  • Ability to problem solve and provide solutions
  • Decision making capabilities in fast paced, ever changing environment
  • Organized and ability to multitask
  • Continuous improvement mindset
  • Ability to work on call on a rotating basis
Preferred Experience
  • Bachelor's Degree, preferably in Business related field
  • 5-7+ years of experience in customer service or related field
What we can offer you
Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.
The salary range for this position is: $48,000 - $55,000.
In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:
  • Medical, Dental, Vision coverages
  • Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
  • 401K with company match
  • Company paid life insurance
  • Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities.
#LI-RF1
California Consumer Privacy Act ("CCPA")
The Company is committed to complying with the California Consumer Privacy Act ("CCPA") and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.

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