Vice President Healthcare Process Improvement Jobs

New York City, New York

At We., we've spent decades at the intersection of technology and humanity, bridging the gap between what businesses create and how people experience those creations. We've learned that beneath even the most unruly situations whether it's a global crisis, an emerging technology, or a sweeping organizational changelies a simple human need. That need could be for trust, connection, safety, or a sense of purpose. But it's always there. And it is only by uncovering these truths that we can make real, meaningful progress.

We.'s North America Health Sector was founded by experienced leaders seeking a fresh approach. Recognized as "Outstanding Agency Practice" at the 2025 U.S. PRWeek Healthcare Awards, and as one of the 30 best healthcare PR Agencies in the world by PRovoke media in 2026, our team continues to grow and deliver award-winning work. We offer comprehensive communications services to clients in pharma/biotech, life sciences, healthcare benefits/insurance, MedTech, healthcare IT and consumer health. We create programs that engage physicians, advocates, patients, regulators, policymakers, payors, and consumers.

We are seeking an experienced Vice President to lead client accounts and play an important role in the growth of our Health Sector. The VP will report to the EVP of Global Growth & Integration and will support select new business initiatives and sector operations. The VP will also work closely with our EVP of the NA Heath Sector, SVP of Health Media and partner with leaders across the agency to drive integrated work and greater collaboration, including with our Consumer Sector, Tech Sector, Corporate Reputation & Brand Purpose (CRBP) Sector and We. Studio, the creative hub of our agency.

The ideal candidate is a seasoned agency professional with deep experience working in healthcare, navigating the complexities of a highly regulated industry across several different therapeutic and/or service areas, with clients of all stages and sizes. Must have experience working with pharmaceutical companies, with a demonstrated ability to counsel clients and guide teams through FDA regulatory milestones, data communications, promotional campaigns, and digital/social initiatives. The ideal candidate also has experience working across other parts of the healthcare ecosystem, plus a strong understanding of the policy issues affecting the industry at large.

Come join us at a different kind of healthcare practice and be part of a leadership team helping clients communicate their advancements in science, technology and more in bold, unconventional ways.

The preference is for this candidate to be based on the East Coast, ideally in New York City or Boston. Consideration will be given to candidates outside this region.

Client Service:

• Lead 2-3 mid-to-large client engagements, serving as day-to-day client lead
• Demonstrate success in nurturing, growing and sustaining client relationships
• Recommend strategic communications approaches based on deep healthcare knowledge and experience with key audiences, including patients, doctors, payers, regulators, policymakers, patient advocates, investors, employees and media
• Develop creative campaign programming and continually look for ways to improve client programs to achieve objectives
• Manage and track budgets ensuring programs are delivered on budget and within client's expectations
• Ensure flawless execution of all program elements across multichannel programs that incorporate digital and social media communications
• Establish strong collaboration and communication across account teams and cross-agency teams
• Be a problem hunter identify client pain points and proactively offer or develop solutions

Technical Skills:

• Understanding of "best practice" communications approaches within an FDA-regulated environment and ability to counsel the internal team on what we can/cannot do, and converse knowledgeably on this topic with clients
• Established experience working within pharma/biotech companies' legal, medical and regulatory review (LMR) processes and Veeva (or other similar) software programs, including guiding/training teams on proper document referencing processes and sourcing from peer-review journals, navigating/responding to comments from reviewers and overseeing the entire process from soup to nuts to ensure quality and excellence from teams
• Excellent project management skills keeping all trains moving on time and on budget. Forecasting what's to come, staying steps ahead of clients
• Strong writing/editing skills. Ability to develop complicated documents such as data press releases, scenario plans and messaging, comprehensive Q&As
• Strong deck/PPT development skills. Developing strategic recommendations and creating a story flow within decks. Knowledge of how to set up slides so they are visually appealing and easy to read/look at for busy client executives
• Strong presentation skills including slide presentations in front of clients and new business prospects and well as leading client calls and in-person meetings
• Some experience with media relations is preferred. If not, you must have a solid understanding of earned media best practices and experience working with earned media specialists to deliver results. Our philosophy is that the best people to pitch media are the account team, because they know the business the best. You will need to guide the team and media specialists on media relations strategy.

People Management:

• Mentor and motivate staff with the goal of retention and development
• Supervise direct reports and take ownership of career planning and growth
• Inform resource allocation across team including monthly client budget management and staffing assignments
• Model and hold team accountable to demonstrate agency values
• Participate in L&D activities, both sharing your knowledge and experience, as well as engaging in agency-provided learning opportunities

Agency Business:

• Build new statements of work
• Manage and track team utilization
• Support organic growth opportunities and new business efforts
• Participate in cross-agency initiatives
• Set and meet client expectations within budget parameters

• 8-10+ years of experience, ideally in a PR agency overseeing teams. Client-side experience also relevant, provided there is foundational experience working within an agency
• Minimum of 4 years direct experience working in pharmaceuticals or biotechnology, whether agency-side or client-side
• Minimum of 3 years team management experience, including experience developing a team

• Travel: may on occasion need to travel, up to 20%
• Solid organizational and project management skills
• Experience in strengthening employee engagement and morale
• Track record of building deep, broad relationships
• Demonstrated aptitude for expanding existing accounts and securing new accounts
• Passion for doing great work and being part of a growing organization where creativity and collaboration are valued
• Strong presentation and consulting skills along with the ability to read, write and speak English
• Ability to lift up to 15 lbs.

Salary Range

$147,000 - $188,000 USD

As part of our commitment to the success and well-being of our team, regular employees working 20 hours or more per week are eligible for the following benefits:

• Comprehensive benefits program including medical, dental, and vision coverage
• Pretax accounts including HSA (company match), Medical & Dependent Care FSA
• Generous time off including PTO, Holidays, Annual Wellness Break, Summer Fridays and Personal Days
• Short & Long-Term Disability, paid by company
• Parental Leave, up to 12 weeks for birthing and non-birthing parent
• Caregiver Leave, up to 2 weeks to help eligible family member with serious health condition
• Community Engagement, up to 24 hours
• Bi-annual Wellness Credits, up to $300 per year
• Support with home office equipment
• Monthly Technology Credit (to offset internet / phone costs)
• 401(k) Traditional and Roth options with company match
• Learning and Development Programs for our employees

Equal Opportunity: We. provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.

Diversity