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Vice President Call Center Operations Jobs in Utah

Kiln

Regional Vice President

Lehi, UT · On-site

Operations and Training team members and other regional leaders * Marketing team * Business Development team * Finance team * External partners/vendors Major Responsibilities: The Regional VP ...

Kiln

Regional Vice President

Lehi, UT · On-site

$180 - $270/hr

Operations and Training team members and other regional leaders * Marketing team * Business Development team * Finance team * External partners/vendors Major Responsibilities: The Regional VP ...

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All JobsVice President Call Center Operations JobsVice President Call Center Operations Jobs in Utah

Vice President Call Center Operations information

See Utah salary details

$62.4K

$141.8K

$240.3K

How much do vice president call center operations jobs pay per year?

As of Sep 4, 2026, the average yearly pay for vice president call center operations in Utah is $141,817.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,100.00 and $168,400.00 per year, depending on experience, location, and employer.

What does a vice president call center operations do?

A Vice President of Call Center Operations oversees the overall strategy, management, and performance of a company's call center or customer service operations. They are responsible for setting goals, implementing process improvements, ensuring customer satisfaction, managing budgets, and leading teams of managers and agents. This role often involves analyzing data to optimize efficiency and developing training programs to enhance service quality. The VP also collaborates with other departments to align call center objectives with broader company goals.

What are some common challenges faced by a vice president call center operations, and how can they be addressed?

A Vice President of Call Center Operations often faces challenges such as managing large, diverse teams across multiple locations, maintaining high customer satisfaction while optimizing costs, and implementing new technologies to improve efficiency. Addressing these challenges requires strong leadership, clear communication, and the ability to drive change management initiatives. Building a culture of continuous improvement and investing in staff training can help ensure the team adapts to evolving customer needs and organizational goals.

What are the key skills and qualifications needed to thrive as a vice president call center operations, and why are they important?

To thrive as a Vice President Call Center Operations, you need extensive experience in call center management, strategic planning, and a strong understanding of customer service metrics, often supported by a bachelor's or master's degree in business or a related field. Familiarity with workforce management systems, CRM platforms, quality monitoring tools, and Six Sigma or similar process improvement certifications is highly valued. Exceptional leadership, analytical thinking, and communication skills enable effective team management and cross-functional collaboration. These skills ensure efficient call center performance, high customer satisfaction, and alignment with organizational goals.

What are the most commonly searched types of Call Center Operations jobs in Utah?

The most popular types of Call Center Operations jobs in Utah are:

What are popular job titles related to Vice President Call Center Operations jobs in Utah?

For Vice President Call Center Operations jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Vice President Call Center Operations jobs in Utah look for?

The top searched job categories for Vice President Call Center Operations jobs in Utah are:

What cities in Utah are hiring for Vice President Call Center Operations jobs?

Cities in Utah with the most Vice President Call Center Operations job openings:

Vice President Call Center Operations jobs near you
Infographic showing various Vice President Call Center Operations job openings in Utah as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $141,817 per year, or $68.2 per hour.

Vice President of Operations

3form, Inc.

West Valley City, UT • On-site

$120 - $180/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

3form
2300 S 2300 W
West Valley City, UT 84119, USA

3form
2300 S 2300 W
West Valley City, UT 84119, USA

The Vice President of Operations is a key member of the executive leadership team responsible for leading manufacturing, supply chain, quality, and operational performance across 3form's multi-site manufacturing operations. This role drives strategic initiatives that improve safety, quality, efficiency, profitability, and long-term growth while fostering a culture of operational excellence and continuous improvement.

The VP oversees custom architectural fabrication, resin panel manufacturing, glass production, and architectural lighting operations, ensuring alignment between customer demand, production capabilities, and business objectives.

Key Responsibilities

  • Develop and execute operational strategies that support company growth and profitability.
  • Lead manufacturing operations across multiple facilities, driving productivity, quality, on-time delivery, and cost efficiency.
  • Champion Lean Manufacturing, Six Sigma, and continuous improvement initiatives.
  • Oversee supply chain, procurement, inventory management, logistics, and supplier performance.
  • Ensure compliance with safety, environmental, quality, and regulatory standards.
  • Partner with Sales, Engineering, Finance, and HR to support new products, customer satisfaction, and operational scalability.
  • Manage operational budgets, capital investments, and key performance metrics.
  • Build, mentor, and develop high-performing leadership teams while driving accountability and organizational growth.

Qualifications

  • Bachelor's degree in Engineering, Manufacturing, Operations Management, Business, or a related field (MBA preferred).
  • 15+ years of progressive manufacturing leadership experience, including 7–10 years leading multi-site operations.
  • Experience in custom manufacturing, architectural products, building materials, glass, engineered materials, or related industries.
  • Proven success implementing Lean Manufacturing and continuous improvement initiatives that deliver measurable business results.
  • Strong leadership, strategic planning, financial management, and operational expertise.

Travel: Regular travel to manufacturing facilities, suppliers, customers, and project sites throughout the United States is required.

What we offer

In addition to a great team environment, 3form offers a competitive salary based on experience and qualifications. Our comprehensive benefits package includes:

  • Medical, dental, and vision insurance
  • 401(k) plan
  • Paid time off
  • On-site clinic
  • On site state of the art gym with 24/7 access

To learn more about 3form, please visit 3-form.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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