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Via Link Jobs (NOW HIRING)

Via Link

Care Navigator

New Orleans, LA · On-site

$19.25 - $25/hr

Position Summary The Care Navigator provides direct, person-centered case management to clients accessing VIA LINK's Care Navigation Program, connecting individuals and families to housing, vital ...

Via Link Inc

Care Navigator

Metairie, LA · On-site

$45K/yr

Position SummaryThe Care Navigator provides direct, person-centered case management to clients accessing VIA LINK's Care Navigation Program, connecting individuals and families to housing, vital ...

Via Link Inc

Care Navigator

Metairie, LA · On-site

$19 - $24.25/hr

Position Summary The Care Navigator provides direct, person-centered case management to clients accessing VIA LINK's Care Navigation Program, connecting individuals and families to housing, vital ...

Via Link Inc

Care Navigator

Metairie, LA · On-site

$45K/yr

Position Summary The Care Navigator provides direct, person-centered case management to clients accessing VIA LINK's Care Navigation Program, connecting individuals and families to housing, vital ...

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$31.5K

$91.1K

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How much do via link jobs pay per year?

As of Aug 17, 2026, the average yearly pay for via link in the United States is $91,142.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $121,000.00 per year, depending on experience, location, and employer.

What is a via link?

Via Link jobs typically refer to positions at Via Link, a nonprofit organization dedicated to providing information, referral, and crisis intervention services, including helpline and support services. Employees in these roles may work as call specialists, resource navigators, or crisis counselors, assisting individuals who reach out via phone, chat, or text for help with social services, mental health support, and community resources. These jobs require strong communication skills, empathy, and the ability to handle sensitive situations confidentially. Working at Via Link offers the opportunity to make a meaningful impact in the community by supporting people in need.

What are some typical challenges faced by a link building specialist when trying to secure high-quality backlinks?

A Link Building Specialist often encounters challenges such as identifying authoritative websites willing to collaborate, overcoming strict editorial guidelines, and building genuine relationships with site owners. Additionally, they must stay updated with search engine algorithms to avoid practices that could harm site rankings. Effective communication, persistence, and creative outreach strategies are crucial to overcoming these obstacles and securing valuable backlinks.

What are the key skills and qualifications needed to thrive as a via link crisis specialist, and why are they important?

To thrive as a Via Link Crisis Specialist, you need a background in mental health, crisis intervention, and strong interpersonal skills, often supported by a relevant degree or certification in counseling, psychology, or social work. Familiarity with crisis management protocols, call center software, and documentation systems is typically required. Exceptional active listening, emotional resilience, and the ability to remain calm under pressure are vital soft skills. These competencies are crucial for effectively supporting individuals in crisis, ensuring timely and appropriate interventions, and maintaining high-quality service standards.

What is the difference between Via Link vs Delivery Driver?

AspectVia LinkDelivery Driver
Required CredentialsValid driver’s license, background checkValid driver’s license, vehicle insurance
Work EnvironmentOffice-based coordination, on-the-road deliveriesOn-the-road, customer locations
Employer & Industry UsageLogistics, courier services, tech companiesFood, retail, courier services

Via Link typically involves coordinating deliveries or services through a platform, often requiring communication and scheduling skills. Delivery Drivers focus on physically transporting goods or food to customers. While both roles involve driving, Via Link emphasizes coordination and platform management, whereas Delivery Drivers are primarily responsible for the actual delivery process.

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Cities with the most Via Link job openings:

What states have the most Via Link jobs?

States with the most job openings for Via Link jobs include:

What job categories do people searching Via Link jobs look for?

The top searched job categories for Via Link jobs are:

Via Link jobs near you
Infographic showing various Via Link job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $91,142 per year, or $43.8 per hour.

Care Navigator

Via Link

New Orleans, LA • On-site

$19.25 - $25/hr

Other

Posted 6 days ago

Job description

Position Summary
The Care Navigator provides direct, person-centered case management to clients accessing VIA LINK's Care Navigation Program, connecting individuals and families to housing, vital records, and other essential services. The Navigator operates within a two-tier service model (light touch and intensive touch), managing caseloads, tracking outcomes, and coordinating with community partners.

Key Responsibilities

  • Manage an active caseload of approximately 20–25 clients, applying light-touch or intensive-touch service levels based on client need.
  • Conduct intake, assessment, and ongoing case management.
  • Coordinate referrals and services with partner organizations.
  • Facilitate on-site partner services within program caps (10 clients/month).
  • Process Louisiana birth-certificate (vital records) requests within program caps (10 orders/week; out-of-state orders accepted).
  • Support disaster-related emergency housing navigation, including intake, eligibility screening (Louisiana residents, governor-declared disaster, client contact within 90 days post-disaster), and escalation of critical, same-night housing needs to the Program Manager or VP.
  • Submit client-needs-fund requests for VP/CEO approval as needed; note that ongoing rental assistance is not covered, while minimal car repairs and reinstating suspended licenses may be considered.
  • Maintain accurate, timely documentation of all client interactions and services.
  • Follow current 211 referral criteria and escalate any proposed changes for required sign-off rather than implementing independently.
  • Participate in ongoing program transition activities as operational systems continue to evolve.

Qualifications

  • Bachelor's degree required.
  • Experience in case management, social services, housing navigation, or a related human services field.
  • Familiarity with HMIS platforms preferred.
  • Familiarity with Monday.com preferred but not required.
  • Strong organizational skills and ability to manage a caseload across multiple service tracks.
  • Ability to work within a structured approval framework for expenditures and program changes.
  • Excellent written and verbal communication skills for both client-facing and partner-facing interactions.

Working Conditions

  • Hybrid position - time split between off-campus (client/partner-facing) work, in-office days, and one work-from-home day per week.
  • Caseload and service caps are enforced per current program guidelines and subject to change as the program transitions.
  • Position may involve time-sensitive escalations related to emergency housing needs.

Department: Human Services Analytics & Technology
Reports To: VP, Human Services Analytics & Technology and VP, Administration and Operations
Program: Care Navigation Program

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