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Veterinary Software Customer Success Jobs in Kansas

Petco

Registered Veterinary Technician

Derby, KS · On-site

We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... Our Veterinary Technicians set the tone for the technical and customer support team in the hospital ...

Petco

Registered Veterinary Technician

Derby, KS · On-site

We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... Our Veterinary Technicians set the tone for the technical and customer support team in the hospital ...

Petco

Registered Veterinary Technician

Derby, KS · On-site

We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... Our Veterinary Technicians set the tone for the technical and customer support team in the hospital ...

Petco

Registered Veterinary Technician

Lenexa, KS · On-site

We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... Our Veterinary Technicians set the tone for the technical and customer support team in the hospital ...

Petco

Registered Veterinary Technician

Overland Park, KS · On-site

We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... Our Veterinary Technicians set the tone for the technical and customer support team in the hospital ...

Petco

Registered Veterinary Technician

Corbin, KS

We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... Our Veterinary Technicians set the tone for the technical and customer support team in the hospital ...

Petco

Registered Veterinary Technician

Caldwell, KS · On-site

We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... Our Veterinary Technicians set the tone for the technical and customer support team in the hospital ...

CoLab Software

You'll partner closely with Customer Success Managers who own the long-term customer relationship, Customer Success Engineers who handle deep technical and workflow troubleshooting, Customer ...

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Veterinary Software Customer Success information

What is a veterinary software customer success professional?

Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.

What are the key skills and qualifications needed to thrive as a veterinary software customer success professional?

To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.

How does a veterinary software customer success professional typically collaborate with veterinary clinics to ensure smooth software adoption?

As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.

What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?

AspectVeterinary Software Customer SuccessVeterinary Software Support Specialist
CredentialsTypically requires experience in customer relationship management and knowledge of veterinary softwareRequires technical troubleshooting skills and familiarity with veterinary software systems
Work EnvironmentProactively engages with clients to ensure software adoption and satisfactionProvides reactive technical support and resolves user issues
Employer & Industry UsageUsed by veterinary software companies to retain clients and improve user experienceEmployed by veterinary clinics or software companies to assist users with technical problems

Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.

What are popular job titles related to Veterinary Software Customer Success jobs in Kansas?

For Veterinary Software Customer Success jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Veterinary Software Customer Success jobs in Kansas look for?

The top searched job categories for Veterinary Software Customer Success jobs in Kansas are:

What cities in Kansas are hiring for Veterinary Software Customer Success jobs?

Cities in Kansas with the most Veterinary Software Customer Success job openings:

Veterinary Software Customer Success jobs near you

Customer Service Representative

Ethos Veterinary Health

Wichita, KS • On-site

$14.25 - $19.50/hr

Full-time

Re-posted 3 days ago

Job description

Veterinary Emergency and Specialty Hospital of Wichita seeks a part-time customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
Shift:
2nd shift
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Job Purpose: The purpose of the client services representative role is to provide outstanding client services within our veterinary hospital environment consistently. In addition, the CSR functions as an integral team member within the hospital team to support the doctors and the support staff.
Duties & Responsibilities (included but not limited to):
Client Services:
  1. Responds professionally to clients' requests for assistance in a wide variety of areas. Examples include but are not limited to the following:
    1. Emergency arrivals
    2. Appointment Scheduling
    3. Message taking directed to doctors, technicians/vet assistants, and management
    4. Facilitates communications to and from clients as necessary and directed
  2. Greets clients/patients upon arrival for a variety of services
  3. Check in patients for scheduled services
  4. Confirm reason for visit, update client/patient information/rDVM information
  5. Concludes client/patient visit with check out, schedules follow-up appointments or procedures if necessary, accepts and processes payment
  6. Always places the client at the center of attention to ensure a positive client experience
  7. Provides general and specific information as necessary and appropriate to clients
  8. Remains poised and professional with challenging clients or circumstances
  9. Demonstrates compassion and empathy during sensitive client interactions

Medical Records:
  1. Is fluent in medical record systems, including paper records and electronic records
  2. Manages medical documents/electronic medical records and incoming/outgoing information
  3. Prepares client/patient record, including attaching all rDVM records for scheduled appointments and procedures
  4. As requested, faxes, copies, and/or emails of medical records to clients, RDVMs, or other veterinary hospitals are on time.

Communications:
  1. Conveys verbal, written, and electronic communications in a positive, productive, and professional manner at all times, regardless of audience
  2. Communications are thorough, efficient, and accurate at all times
  3. Communications are appropriately and consistently documented according to hospital procedures
  4. Communications are delivered efficiently to the accurate recipient

Medical Information & Knowledge:
  1. Achieves and sustains an appropriate level of knowledge to be informed, confident, and helpful to clients
  2. Actively grows knowledge related to hospital services, medication,s and policies
  3. Delivers information and knowledge to clients as necessary and in keeping with hospital policies, procedures, and standards of care

Office Practices:
  1. Functions at a highly skilled level related to standard office practices, including but not limited to the following:
    1. Prompt and reliable attendance
    2. Friendly, compassionate, empathic, and professional mannerism
    3. Professional attire and presence following hospital policies
    4. Competent in computer data entry, multi-line telephone functions, faxing, and copier functions
    5. Competent in utilizing ezyVet and Smartflow hospital operating systems

Teamwork: defined as "Cooperative effort by the members of a group to achieve a common goal and/or outcome."
  1. Participates positively in all group sizes.
  2. Refrain from participating in gossip.
  3. Supports team members by assisting other areas, is receptive to feedback and suggestions.
  4. Engages in active problem-solving vs. problem-identifying.
  5. Makes suggestions related to client/patient service improvements and hospital efficiency.

Equipment:
  1. Standard veterinary hospital office equipment - multi-line phone system, fax machine, copier, credit card machines, and computers
  2. EzyVet and Smartflow computer software and system

Knowledge/Skills:
  1. Outstanding client service skills
  2. Solid working knowledge of veterinary hospital practice, including terminology
  3. Ability to think logically, problem-solve effectively, and anticipate the needs of clients, doctors, and co-workers
  4. Able to follow multiple, concurrent instructions
  5. Strong computer skills
  6. Strong ability to multitask, exhibit attention to detail, and focus on tasks
  7. Solid working knowledge of dog and cat breeds, normal behavior, and basic husbandry

Physical:
  1. Able to stand, sit, or bend for extended periods
  2. Able to type, write, and verbally converse for extended periods
  3. Able to work the posted schedule
  4. Able to be flexible and work beyond posted schedule if necessary; able to pick up additional shifts when requested or necessary
  5. Able to lift and/or carry up to 30 lbs

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