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Veterinary Software Customer Success Jobs in Arizona

Lead Forensics

Customer Success Manager

Scottsdale, AZ · On-site

$65K/yr (+ commission)

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona ... Our software enables us to identify the businesses who have visited our clients' websites to helps ...

Epiq

Customer Success Manager

Phoenix, AZ · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... software into realworld results. You'll be the primary point of contact for your customers ...

Epiq

Customer Success Manager

Phoenix, AZ · On-site +1

Customer Success Manager - AI-Powered Legal Technology We're looking for a Customer Success Manager ... software into real-world results. You'll be the primary point of contact for your customers ...

Soraban

Customer Success Manager

Chandler, AZ · On-site

Customer Success Manager Location: Chandler, AZ (In-Office) About Soraban Soraban helps accounting ... Familiarity with the accounting or tax software industry. * Familiarity with APIs. * Experience ...

Wolters Kluwer

Customer Success Manager

Phoenix, AZ · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Phoenix, AZ · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Phoenix, AZ · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Crexendo

Customer Success Manager

Tempe, AZ · On-site

We are seeking a highly motivated, technical Client Success Manager (CSM) to provide proactive, customer-obsessed service to our NetSapiens software platform customers. This role operates within a ...

CREXENDO, INC

Customer Success Manager

Tempe, AZ · On-site

$70K - $75K/yr

We are seeking a highly motivated, technical Client Success Manager (CSM) to provide proactive, customer-obsessed service to our NetSapiens software platform customers. This role operates within a ...

Cleo

Customer Success Manager

Phoenix, AZ · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Proven ability to position software solutions and develop expansion opportunities, not just manage ...

iCIMS

Senior Manager, Customer Success

Phoenix, AZ · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... software with the transformative power of AI. Thousands of organizations across more than 200 ...

ALVARIA

Senior Customer Success Manager

Phoenix, AZ · On-site

Ability to translate software capabilities into meaningful business outcomes. * Excellent ... As a Senior Customer Success Manager, you will play a critical role in helping organizations ...

Market Value

Customer Success Specialist

Phoenix, AZ

$55K - $65K/yr

We are seeking a Customer Success professional to provide ongoing support to customers and help ... Basic proficiency with standard business software and computer systems * Previous customer-facing ...

New

AmeriVet

Customer Service Lead

Lakeside, AZ · On-site

... veterinary software and medical terminology with confidence 🤝 Partner with doctors and ... At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team ...

Amerivet

Customer Service Lead

Pinetop Lakeside, AZ · On-site

... veterinary software and medical terminology with confidence 🤝 Partner with doctors and ... At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team ...

ASSA ABLOY

Director of Customer Success

Phoenix, AZ · Remote

Customer Success Managers, Support Level: Leadership team member About SiteOwl SiteOwl is a ... SaaS background; physical security, security integration, or enterprise hardware/software ...

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All JobsVeterinary Software Customer Success JobsVeterinary Software Customer Success Jobs in Arizona

Veterinary Software Customer Success information

What is a veterinary software customer success professional?

Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.

What are the key skills and qualifications needed to thrive as a veterinary software customer success professional?

To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.

How does a veterinary software customer success professional typically collaborate with veterinary clinics to ensure smooth software adoption?

As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.

What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?

AspectVeterinary Software Customer SuccessVeterinary Software Support Specialist
CredentialsTypically requires experience in customer relationship management and knowledge of veterinary softwareRequires technical troubleshooting skills and familiarity with veterinary software systems
Work EnvironmentProactively engages with clients to ensure software adoption and satisfactionProvides reactive technical support and resolves user issues
Employer & Industry UsageUsed by veterinary software companies to retain clients and improve user experienceEmployed by veterinary clinics or software companies to assist users with technical problems

Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.

What are popular job titles related to Veterinary Software Customer Success jobs in Arizona?

For Veterinary Software Customer Success jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Veterinary Software Customer Success jobs in Arizona look for?

The top searched job categories for Veterinary Software Customer Success jobs in Arizona are:

What cities in Arizona are hiring for Veterinary Software Customer Success jobs?

Cities in Arizona with the most Veterinary Software Customer Success job openings:

Veterinary Software Customer Success jobs near you

Customer Success Manager

Scottsdale, AZ • On-site

Lead Forensics
See more jobs at Lead Forensicsexternal

$65K/yr (+ commission)

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Customer Success Manager
Base salary up to $65,000, plus commission

Location: Scottsdale, Arizona
(Hybrid working - 3 days a week required in the Office. Remote working is not offered.)

Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.

We can offer you structured career progression with the opportunity to promote every 6 months, with a $5,000 salary increase at each stage, based on performance.

Typical earnings (including base and commission) for CSMs can exceed:

  • First year: $80,000–$85,000

  • Second year: $90,000–$95,000

  • Third year and beyond: $100,000+

A little about the role, you will be;

  • Building and maintaining client relationships

  • Providing support and assistance throughout the contract lifetime

  • Identifying further use cases to increase value and liaise regularly to develop strategies

  • Contributing to revenue growth by upselling/uplifting client contracts

  • Hosting online meetings with various stakeholders to review the progress of their desired outcomes

  • Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required

  • Negotiating contract renewals and expansion proposals

  • Working towards weekly KPI’s and monthly targets; both individually and as a team.

A little about you:

  • Sales/Account Management or Customer Success background

  • Experience in using CRM systems

  • Previous experience with interacting with Director Level individuals

  • Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

  • Great Communications skills

  • Strategic thinker with problems solving skills

  • Strong negotiating skills

  • Previously worked towards targets and KPI’s

Why Lead Forensics?

  • Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program

  • 20 PTO days, 9 public holidays and your birthday off as standard!

  • Incentive trips abroad for top performers every quarter (recent destinations include Aruba, Barbados and Vegas!)

  • Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events

  • Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.

 

#accountmanagement #saas #customersuccess #clientsuccess #salesengineer #zr

Compensation Range: $65K