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Veterinary Reception Jobs in Massachusetts (NOW HIRING)

NVA

Veterinary Receptionist

Canton, MA · On-site

$15.75 - $19/hr

Canton Veterinary Hospital is currently looking to fill a Part-Time Reception position. This position is for early morning day shifts and evening shifts with rotating Saturdays. Experience in ...

Bond Vet

Care Coordinator - Boston - Seaport

Boston, MA · On-site

$17 - $22/hr

... veterinary reception, or other client-facing roles * Veterinary industry experience preferred * Strong verbal and written communication skills with a warm, professional demeanor * Ability to ...

Bond Vet

Care Coordinator - Boston - Seaport

Boston, MA · On-site

$17 - $22/hr

... veterinary reception, or other client-facing roles * Veterinary industry experience preferred * Strong verbal and written communication skills with a warm, professional demeanor * Ability to ...

Bond Vet

Care Coordinator - Boston - Seaport

Boston, MA · On-site

$17 - $22/hr

... veterinary reception, or other client-facing roles * Veterinary industry experience preferred * Strong verbal and written communication skills with a warm, professional demeanor * Ability to ...

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Veterinary Reception information

What does a veterinary receptionist do?

A veterinary receptionist is responsible for managing the front desk at a veterinary clinic or hospital. Their duties include greeting clients and their pets, scheduling appointments, answering phone calls, handling payments, and maintaining patient records. They play a key role in ensuring smooth communication between pet owners and veterinary staff, as well as providing compassionate customer service. Veterinary receptionists also help with administrative tasks and may assist in coordinating emergency cases. Their role is essential in creating a welcoming and efficient environment for both clients and staff.

What are the key skills and qualifications needed to thrive as a veterinary receptionist, and why are they important?

To thrive as a Veterinary Receptionist, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and basic billing tools is typically required. Outstanding communication, empathy, and the ability to remain calm under pressure are key soft skills that set top performers apart. These skills are crucial for efficiently managing client interactions, supporting veterinarians, and creating a welcoming environment for both pets and their owners.

What are some common challenges faced by veterinary receptionists, and how can they effectively manage them?

Veterinary receptionists often manage a fast-paced environment where they must balance answering phones, scheduling appointments, and handling sensitive situations with pet owners. One of the main challenges is dealing with emotional clients, especially during emergencies or when delivering difficult news. Effective communication skills, empathy, and the ability to multitask are crucial for managing these situations smoothly. Building strong relationships with both the veterinary team and clients can also help foster a supportive work environment and ensure efficient workflow.

What is the difference between Veterinary Reception vs Veterinary Technician?

AspectVeterinary ReceptionVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service skillsVeterinary technician certification; associate degree in veterinary technology
Work EnvironmentFront desk, client interaction, administrative tasksClinical setting, assisting veterinarians, animal care
Job ResponsibilitiesScheduling appointments, billing, client communicationPerforming lab work, assisting surgeries, animal exams

Veterinary receptionists primarily handle client communication and administrative duties, while veterinary technicians perform clinical tasks and assist veterinarians. Both roles are essential in a veterinary practice, but they differ in required credentials and daily responsibilities.

What cities in Massachusetts are hiring for Veterinary Reception jobs?

Cities in Massachusetts with the most Veterinary Reception job openings:

Veterinary Reception jobs near you
Infographic showing various Veterinary Reception job openings in Massachusetts as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution.

Veterinary Receptionist

Ethos Veterinary Health

Lawrence, MA • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Veterinary Receptionist | $18-$22/hour
Location: Lawrence, Massachusetts
Schedule: Full-Time | Four 9-hour shifts per week
Compensation: $18-$22/hour based on experience and skillset
Bulger Veterinary Hospital is hiring a full-time Veterinary Receptionist to join our team in Lawrence, Massachusetts. This role is ideal for a client-focused professional who enjoys helping pets and their families while supporting a collaborative veterinary hospital environment.
As a Veterinary Receptionist at Bulger, you'll be one of the first points of contact for our clients and patients. You'll help create a welcoming experience while working alongside General Practice, Emergency, and Specialty Medicine teams.
Compensation
  • $18-$22 per hour, based on experience and skillset
Full-Time Benefits:
  • Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
  • CVT/LVT/RVT license reimbursement
  • RECOVER Training for advanced CPR skills
  • Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
  • 16-Week VTNE Study Group
  • Professional Development Assistance
  • Generous PTO + Paid Holidays
  • Employee Referral Bonuses + Employee Pet Discount
  • Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
  • NVA Pet Resort Discount + Pet Insurance Discount
  • Medical, Dental, Vision + HSA/FSA Options
  • Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
  • 401(k) with employer match
  • Employee Assistance Program
Schedule
  • Full-time; Four 9-hour shifts per week
  • Includes one weekend shift each week
About the Role
As a Client Care Specialist, you'll be one of the first points of contact for our clients and patients. You'll help create a welcoming, supportive experience for pet owners while assisting our medical teams in a busy multi-doctor, multi-specialty hospital environment.
This role is ideal for someone who enjoys helping people, communicating clearly, staying organized in a fast-paced setting, and bringing empathy to every interaction.
Responsibilities
  • Welcome clients and patients while providing a warm, professional experience
  • Prepare and review electronic medical records
  • Assist with appointment scheduling and general client communication
  • Answer incoming phone calls and direct inquiries appropriately
  • Process payments and assist with financial transactions
  • Support medication fulfillment with attention to detail
  • Provide compassionate support to clients during urgent and end-of-life situations
  • Maintain accurate documentation and communication across departments
Qualifications
We're looking for candidates who are:
  • Passionate about delivering outstanding client service
  • Friendly, professional, and welcoming in a fast-paced environment
  • Strong communicators with excellent organizational skills
  • Able to multitask while maintaining attention to detail
  • Comfortable working collaboratively with multiple departments and medical teams
  • Flexible with scheduling, including weekends and occasional holidays
  • Fluent English speaking and reading skills required
Preferred Experience:
  • Veterinary reception experience
  • Medical secretary experience
  • Customer service or hospitality experience
About Bulger Veterinary Hospital
Bulger Veterinary Hospital is a multi-specialty and emergency veterinary hospital serving pets and families throughout Massachusetts and southern New Hampshire. Our hospital offers advanced diagnostics, specialty medicine, surgery, emergency and critical care, and collaborative treatment planning across services.
We are committed to helping veterinary technicians continue growing their skills while practicing high-quality medicine in a supportive team environment.
Surrounding Areas
Bulger Veterinary Hospital attracts veterinary professionals from across northeastern Massachusetts and southern New Hampshire, including:
  • Lawrence, MA & Andover, MA
  • North Andover, MA & Methuen, MA
  • Haverhill, MA & Lowell, MA
  • Dracut, MA & Tewksbury, MA
  • Salem, NH & Windham, NH
  • Nashua, NH & Derry, NH
  • Manchester, NH & Boston North Shore communities

Many of our team members commute from surrounding areas throughout the Merrimack Valley, Greater Boston, and southern New Hampshire.
Considering Relocating?
Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.
About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Join Us
At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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