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Veterinary Reception Jobs in Boston, MA (NOW HIRING)

Vetcor

Veterinary Receptionist - Millis, MA

Millis, MA

$22 - $25/hr

Previous veterinary reception experience * Strong understanding of common veterinary appointment types * Basic knowledge of preventive care and vaccines * Excellent communication and customer-service ...

NVA

Veterinary Receptionist

Canton, MA · On-site

$15.75 - $19/hr

Canton Veterinary Hospital is currently looking to fill a Part-Time Reception position. This position is for early morning day shifts and evening shifts with rotating Saturdays. Experience in ...

NVA

Veterinary Receptionist

Danvers, MA · On-site

$15.75 - $19/hr

Veterinary Receptionist The Veternary Receptionist's Provides excellent and expeditious client ... and reception area, including re-stocking of products, office supplies, client educational ...

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All JobsVeterinary Reception JobsVeterinary Reception Jobs in Boston, MA

Veterinary Reception information

See Boston, MA salary details

$10

$17

$21

How much do veterinary reception jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for veterinary reception in Boston, MA is $17.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $18.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by veterinary receptionists, and how can they effectively manage them?

Veterinary receptionists often manage a fast-paced environment where they must balance answering phones, scheduling appointments, and handling sensitive situations with pet owners. One of the main challenges is dealing with emotional clients, especially during emergencies or when delivering difficult news. Effective communication skills, empathy, and the ability to multitask are crucial for managing these situations smoothly. Building strong relationships with both the veterinary team and clients can also help foster a supportive work environment and ensure efficient workflow.

What is the difference between Veterinary Reception vs Veterinary Technician?

AspectVeterinary ReceptionVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service skillsVeterinary technician certification; associate degree in veterinary technology
Work EnvironmentFront desk, client interaction, administrative tasksClinical setting, assisting veterinarians, animal care
Job ResponsibilitiesScheduling appointments, billing, client communicationPerforming lab work, assisting surgeries, animal exams

Veterinary receptionists primarily handle client communication and administrative duties, while veterinary technicians perform clinical tasks and assist veterinarians. Both roles are essential in a veterinary practice, but they differ in required credentials and daily responsibilities.

What does a veterinary receptionist do?

A veterinary receptionist is responsible for managing the front desk at a veterinary clinic or hospital. Their duties include greeting clients and their pets, scheduling appointments, answering phone calls, handling payments, and maintaining patient records. They play a key role in ensuring smooth communication between pet owners and veterinary staff, as well as providing compassionate customer service. Veterinary receptionists also help with administrative tasks and may assist in coordinating emergency cases. Their role is essential in creating a welcoming and efficient environment for both clients and staff.

What are the key skills and qualifications needed to thrive as a veterinary receptionist, and why are they important?

To thrive as a Veterinary Receptionist, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and basic billing tools is typically required. Outstanding communication, empathy, and the ability to remain calm under pressure are key soft skills that set top performers apart. These skills are crucial for efficiently managing client interactions, supporting veterinarians, and creating a welcoming environment for both pets and their owners.
What are the most commonly searched types of Veterinary Reception jobs in Boston, MA? The most popular types of Veterinary Reception jobs in Boston, MA are:
Veterinary Reception jobs near you
Infographic showing various Veterinary Reception job openings in Boston, MA as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,748 per year, or $17.2 per hour.

Veterinary Receptionist - Burlington, MA

Burlington Veterinary Hospital

Burlington, MA • On-site

$17 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Who we are

Burlington Veterinary Hospital is Hiring a Client Care Specialist!

Position DetailsRole: Client Care Specialist (Veterinary Receptionist)Status: Full-timeSalary: $17.00-$21.00 per hour, based on experienceSchedule: Monday through Friday, 8 am - 5 pm, one half day per week

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a veterinary reception role where you can build lasting relationships with clients, work alongside an incredible team, and actually enjoy coming to work every day? We'd love to meet you.

Burlington Veterinary Hospital is a small animal practice located in Burlington, Massachusetts, known for our exceptional client service, high-quality medicine, and supportive team culture. We're looking for a compassionate Client Care Specialist who enjoys helping people as much as they love helping pets.

As the first friendly face clients see and the reassuring voice they hear on the phone, you'll play an essential role in creating a welcoming experience for every pet and every family who walks through our doors. If you're looking for a workplace where your contributions are appreciated and your growth is encouraged, you may have just found your new home.

Why You'll Love It Here

  • Supportive team that genuinely helps one another succeed
  • Collaborative culture where wins are celebrated and challenges are tackled together
  • Leaders who value your ideas and appreciate your contributions
  • Positive workplace where being yourself isn't just accepted-it's encouraged
  • Opportunities to continue learning and growing professionally
  • Meaningful work helping pets and the people who love them
  • Monday through Friday schedule with no weekends

What You'll Do

  • Welcome clients and patients with warmth, professionalism, and compassion
  • Answer phones, emails, and text messages while providing exceptional customer service
  • Schedule appointments and help coordinate an efficient daily workflow
  • Check patients in and out while maintaining accurate client and patient records
  • Process invoices, collect payments, and review estimates with clients
  • Educate clients about hospital services, preventive care, and next steps
  • Help prioritize urgent scheduling needs while maintaining a calm, organized front desk
  • Maintain a clean, welcoming reception area
  • Collaborate with doctors and teammates to provide an outstanding client experience

What You'll Bring

  • Previous customer service experience; veterinary reception experience preferred
  • Experience with Avimark or other veterinary practice management software is a plus
  • Strong communication skills with the ability to handle sensitive conversations with empathy
  • Confidence managing high call volume while balancing multiple priorities
  • Excellent organizational skills and attention to detail
  • Ability to multitask in a fast-paced environment
  • Positive attitude and collaborative, team-first mindset
  • Passion for building lasting relationships with clients and providing exceptional service

The Extras You'll Actually Feel

  • A team that celebrates birthdays, milestones, and everyday wins
  • Leaders who support your professional development and career goals
  • Meaningful relationships with clients, patients, and teammates
  • A workplace built on collaboration, kindness, and mutual respect
  • Opportunities to continue learning and growing throughout your career
  • A culture where laughter, compassion, and teamwork are part of every day

Benefits You Can't Beat

Financial Benefits

  • A flexible approach to compensation that will reflect your skillset and future performance
  • 401(k) matching & Roth Retirement Savings Plan
  • Flexible Spending Account (full-time only)
  • 529 Savings Plan
  • Tuition Support Program (full-time only)
  • Referral bonus program

Wellness Benefits

  • Health Insurance, including medical, dental, and vision (full-time only)
  • Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
  • Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
  • Sick Time / Paid Time Off
  • Free/discounted lab work for all employee pets
  • Pet discounts on services and products
  • Pet food discount program

Workplace Benefits

  • Quarterly Team Rewards Bonus Program
  • Professional development opportunities
  • Continuing education allowance
  • Uniform allowance

Lifestyle Benefits

  • Six paid holidays (full-time only)
  • Employee Assistance Program
  • Employee discount program

Join Our Team!

If you're looking for a hospital where your compassion, organization, and customer service skills will make a meaningful difference every day, we'd love to hear from you. Join a team that's committed to exceptional veterinary care while supporting one another every step of the way.

Apply today and discover why Burlington Veterinary Hospital is such a rewarding place to build your veterinary career.

Diversity, equity, inclusion, and belonging are core values at Burlington Veterinary Hospital and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.

Employment Type: FULL_TIME

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