Veterinary Insurance professionals typically review and process policy applications, handle claims from pet owners, assess coverage eligibility, and liaise with veterinarians to verify treatment information. They also provide detailed information to clients about policy options, premiums, and exclusions, and ensure thorough documentation of all interactions and claims. Collaboration with underwriters, customer service teams, and veterinary practices is often required to resolve complex cases and provide the best possible support to policyholders. This role generally involves a mix of desk-based work, phone communications, and occasionally visiting veterinary offices for partnership development.