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Veterinary Client Service Representative Jobs in Florida

Innovetive PetCare

Client Service Supervisor

Doral, FL · On-site

$24 - $26/hr

Doral, Florida Compensation: $24.00 - $26.00 / hour Description Are you an experienced Veterinary Receptionist, Lead CSR, Veterinary Client Service Representative, or Veterinary Front Desk Supervisor ...

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All JobsVeterinary Client Service Representative JobsVeterinary Client Service Representative Jobs in Florida

Veterinary Client Service Representative information

See Florida salary details

$7

$14

$20

How much do veterinary client service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for veterinary client service representative in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are popular job titles related to Veterinary Client Service Representative jobs in Florida?

For Veterinary Client Service Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in Florida look for?

The top searched job categories for Veterinary Client Service Representative jobs in Florida are:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Veterinary Client Service Representative

Veterinary Specialty Hospital of Palm Beach Gardens

Palm Beach Gardens, FL

$20/hr

Full-time

Medical, Life, Retirement

Posted 17 days ago

Job description

Description

Veterinary Client Service Representative

Veterinary Specialty Hospital of Palm Beach Gardens 

Palm Beach Gardens, FL

 

Full time: Sunday-Tuesday 8a-8p-some flexibility with days

 

Who we are 

Veterinary Specialty Hospital of Palm Beach Gardens, a Thrive Pet Healthcare partner, is an Emergency/Specialty hospital located in Palm Beach Gardens, FL.  Our specialty departments include Behavior, Emergency and Critical Care, Cardiology, Dermatology, Internal Medicine, Oncology, and Surgery/Orthopedics. 

Our hospital has a friendly and collaborative work environment. We pride ourselves on our teamwork, empathy, and accountability.

We are open 24/7/365 serving the Palm Beach Gardens area.

Veterinary Specialty Hospital of Palm Beach Gardens is looking for a Veterinary Client Service Representative to join us in delivering our mission to help pets and people in our community by offering compassionate, customized care.

Qualifications:

  • Previous veterinary client service experience REQUIRED
  • enjoys connecting with people
  • wants to be an ambassador for quality pet care
  • has a flexible schedule
  • believes in open communication, respect, compassion, teamwork, and a positive attitude

As the face of our hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. CSR combines customer service with sales skills to develop the relationships we have with our clients, as well as positively impacting our business.

Responsibilities:

  • Greeting visitors, answering telephones, and guiding clients
  • Scheduling and confirming appointments
  • Placing outbound calls for follow-ups and reaching out to prospective clients
  • Presenting and explaining fees, including processing payments
  • Recommending, selecting, and obtaining products and services, including prescriptions
  • Answering questions regarding products, services, general animal husbandry, and non-medical pet care
  • Managing medical records, charts, reports, and correspondence
  • Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean

You’ll Grow With Us  

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

  • Our vast, diverse, and free library of continuing education courses - ThriveU
  • Live, virtual interactive workshops to develop valuable leadership skills 
  • A program designed to teach you the fundamentals of running a pet hospital   

Benefits – Our Care In Action 

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

  • Competitive compensation-based on experience
  • 401(k) with employer match
  • Mental health resources, including easy access to therapy through Lyra Health
  • Paid parental leave
  • Purr-ental leave for when you adopt a pet
  • Subsidized backup childcare and elder care
  • Expert advice, support and network discounts for fertility and family planning
  • FREE CE courses
  • Pet perks and veterinary service discounts
  • Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements. 

Compensation is negotiable based on credentials and experience with an approximate hourly pay rate of $20/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. 

About Thrive 

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.