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Veterinary Client Service Representative Jobs in Arizona

1st Pet

VETERINARY CLIENT SERVICE REPRESENTATIVE

Phoenix, AZ · On-site

$16 - $21.50/hr

Veterinary Client Service Representative 1st Pet Veterinary Centers is seeking experienced Veterinary Client Service Representatives (CSR) for swing shifts for our North Valley location. 1st Pet ...

New

NVA

Client Services Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Client Service Representative (CSR) Seeking a Change? Love Animals? Ready to Grow Your Career? For over 35 years, Stonecrest Animal Hospital has provided compassionate, state-of-the-art veterinary ...

NVA

Client Services Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Client Service Representative (CSR) Seeking a Change? Love Animals? Ready to Grow Your Career? For over 35 years, Stonecrest Animal Hospital has provided compassionate, state-of-the-art veterinary ...

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Veterinary Client Service Representative information

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How much do veterinary client service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for veterinary client service representative in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.
What are popular job titles related to Veterinary Client Service Representative jobs in Arizona? For Veterinary Client Service Representative jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Veterinary Client Service Representative jobs in Arizona look for? The top searched job categories for Veterinary Client Service Representative jobs in Arizona are:
Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Arizona as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

VETERINARY CLIENT SERVICE REPRESENTATIVE

1st Pet

Phoenix, AZ • On-site

$16 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Veterinary Client Service Representative

1st Pet Veterinary Centers is seeking experienced Veterinary Client Service Representatives (CSR) for swing shifts for our North Valley location.

1st Pet Veterinary Centers is an employee-owned (ESOP), emergency, specialty, and primary care practice with three locations in the Phoenix metro area. Our mission is to offer the ultimate pet care experience by providing honest, compassionate, and unparalleled care for pets, their people, and our employees.

Our Mesa location provides primary care, rehabilitation, and emergency and urgent care services.

We are AAHA accredited, certified feline friendly, and certified fear-free practice.

We currently have the following shifts available:

  • Swing (evenings typically 3:00p-12:00a)
About This Role

As a Client Service Representative (CSR) for 1st Pet Veterinary Centers, you will be the first and last person caring for the needs of our clients.

Checking people in and out, data entry, receiving payment, and simply caring will be some of your core job duties.

You will be expected to provide clear consistent, kind, and compassionate client communication and service even when times are tough. You will need to be comfortable utilizing practice management software and other electronic systems to organize information and process payments.

You should be efficient and effective, able to multi-task and act as a liaison between the client and the veterinarian.

You should be proactive about recognizing potential client concerns and/or problems, and address them before they escalate.

Requirements

You have already worked in the veterinary field for several years but are looking for new challenges and a place to call your home.

You are kind, empathetic, and strive to go above and beyond for every client and fellow team member.

You have an abundance of knowledge and experience and are passionate about training and mentoring.

You enjoy a fast-paced working environment.

What We Can Offer

When you join our family, you can be more than just an employee - you can be an owner!

With 300 employees and three locations in the Phoenix Metro area, we are large enough to be able to offer all the standard benefits and advancement opportunities of a large practice while offering the unique opportunity of being part of an employee-owned company.

We are working hard on our ownership culture where everyone at 1st Pet has a voice, as well as the satisfaction and fulfillment that comes from using their unique talents to make a positive difference in the lives of pets, pet parents, and team members.

We will appreciate and applaud your strengths, while helping you continue to become the best version of yourself.

Our three top priorities are patients, pet parents, and our people.

  • Competitive hourly wage
  • Shift and weekend differential pay
  • Medical/dental/vision insurance after 30 days, HSA & FSA
  • Paid vacation & sick time
  • Generous CE allowances
  • Generous staff discount
  • Uniforms
  • Short and long-term disability, life insurance plans
  • EAP
  • 401K options
  • Profit sharing
  • Employee stock ownership plan
  • Veterinary social work program

Curious about the ESOP? Ready to find your 'furever' home? Please submit your resume and cover letter so we can schedule to meet with you and show you around our beautiful facility and introduce you to our wonderful teammates!

Apply