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How much do veterans crisis line jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for veterans crisis line in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is a Veterans Crisis Line job?

A Veterans Crisis Line job involves supporting veterans, service members, and their families in crisis by providing immediate, confidential assistance. Employees answer calls, texts, or chats to assess needs, offer emotional support, and connect individuals with appropriate resources. The role requires strong communication skills, empathy, and the ability to handle high-stress situations. Training is provided to ensure responders can effectively assist individuals experiencing mental health challenges.

What are some of the main challenges faced by Veterans Crisis Line responders, and how does the team support each other?

Veterans Crisis Line responders often encounter emotionally intense calls from individuals in acute crisis, which can be challenging to manage on a regular basis. The work environment is highly supportive, with structured debriefing sessions, regular supervision, and access to mental health resources to help staff cope with the emotional demands of the job. Team collaboration is essential, with colleagues and supervisors available for real-time consultation and support. As a responder, you'll be part of a compassionate, mission-driven team dedicated to making a real difference in veterans' lives while prioritizing the well-being of its staff.

What are the key skills and qualifications needed to thrive in the Veterans Crisis Line position, and why are they important?

To thrive as a Veterans Crisis Line responder, you need a background in mental health, counseling, or social work, with relevant education or experience supporting individuals in crisis. Proficiency in crisis intervention protocols, call center software, and often certifications such as ASIST (Applied Suicide Intervention Skills Training) are highly beneficial. Compassion, resilience, active listening, and strong communication skills distinguish top performers in this emotionally demanding role. These abilities are essential for providing effective, immediate support to veterans in distress while ensuring accurate documentation and referral to appropriate services.

More about Veterans Crisis Line jobs
What cities are hiring for Veterans Crisis Line jobs? Cities with the most Veterans Crisis Line job openings:
What are the most commonly searched types of Veterans Crisis Line jobs? The most popular types of Veterans Crisis Line jobs are:
What states have the most Veterans Crisis Line jobs? States with the most job openings for Veterans Crisis Line jobs include:
What job categories do people searching Veterans Crisis Line jobs look for? The top searched job categories for Veterans Crisis Line jobs are:
Veterans Crisis Line jobs near you
Infographic showing various Veterans Crisis Line job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.
Crisis or Residential Recovery Unit Associate

Crisis or Residential Recovery Unit Associate

Pathways Inc.

Ashland, KY

$26K/yr

Full-time

Posted 4 days ago

Job description

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws.    This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.
Annual Salary - $26,000

Educational Requirements:

  • High School diploma or equivalent required
     

Duties/Responsibilities:

  • Provide support to consumers and providers in the Crisis Residential Recovery Unit (CRRU) and other Residential Recovery Centers

  • Monitor consumer safety and assist with proper self-administration of medication

  • Answer and document calls to the CRRU crisis line and Mobile Crisis services (Ashland Location)

  • Ensure accurate completion of admission and discharge paperwork

  • Monitor consumer vitals and conduct regular bed checks

  • Assist in resolving immediate crises or escalated consumer needs

  • Complete a minimum of 40 hours of Crisis/ASAM training

  • Provide transportation for clients to and from services as needed
     

Skills/Knowledge Required:

  • Strong organizational skills

  • Knowledge of client care coordination and referrals in crisis settings

  • Ability to work effectively in high-stress environments

  • Comfortable handling sensitive and confidential information

  • Clear communication and documentation skills


 

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