Venue Operations Manager Jobs in Madison, WI (NOW HIRING)

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Twenty-four 7 Restaurant Manager Salary: USD 80,000 + annually Status: Full-time Shift: Varies

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025. As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you at Monarch Casino Resort Spa. Located in beautiful Black Hawk, CO, Monarch Casino Resort Spa is seeking a dedicated and experienced General Manager of 24/7 Restaurant to lead operations in our high-volume, around-the-clock dining venue. The General Manager of 24/7 Restaurant is responsible for overseeing all front-of-house restaurant operations, ensuring excellent guest service, maintaining operational standards, supporting profitability, and leading a team of managers, supervisors, and team members. This position plays a key role in creating a pleasurable dining experience for guests while upholding Monarch’s service standards, safety procedures, and company policies.

• Operate the restaurant in accordance with Monarch Casino Resort Spa standards, values, policies, and procedures.
• Monitor daily restaurant operations to ensure compliance with standards established by the Food & Beverage Director, company policies, county health requirements, and applicable regulatory standards.
• Ensure prompt, courteous, and professional service to all guests in alignment with Monarch Casino Resort Spa service expectations.
• Lead, coach, train, and develop restaurant supervisors, managers, and team members.
• Establish clear performance standards for team members and restaurant leadership.
• Provide structure, direction, feedback, and accountability to support successful team performance.
• Maintain proper staffing levels through effective recruiting, interviewing, hiring, onboarding, and scheduling.
• Prepare work schedules and delegate work assignments to ensure operational needs are met.
• Prepare team member performance evaluations, coaching documentation, and disciplinary notices when necessary.
• Monitor team member performance and take corrective action through training, coaching, and discipline when service or operational standards are not met.
• Circulate throughout the restaurant to coordinate team member activity and ensure efficient, courteous service.
• Greet and communicate with guests in a friendly, professional, and courteous manner.
• Resolve guest complaints, concerns, and service issues promptly and professionally.
• Communicate effectively with Food & Beverage leadership, shift supervisors, managers, and team members.
• Understand financial reports and apply the information in a timely and practical manner to improve restaurant performance.
• Manage labor, control waste, and identify opportunities to decrease costs through effective scheduling and operational oversight.
• Increase revenue through team training, product knowledge, financial awareness, and consistent use of upselling techniques.
• Inspect and monitor cleanliness of the restaurant to ensure compliance with safety, sanitation, and health code regulations.
• Adhere to and enforce all safety and security policies and procedures.
• Facilitate all aspects of restaurant repairs and maintenance in partnership with appropriate departments.
• Maintain accurate documentation through appropriate company communication and email systems.
• Proficiently operate and oversee use of POS systems, Stratton-Warren inventory system, and office computer systems, including Microsoft Excel, Word, Outlook, and related programs.
• Identify, analyze, and solve operational problems quickly and effectively.
• Readily identify and implement more efficient methods of operation.
• Maintain a positive, professional, and approachable presence with guests and team members.
• Know, understand, follow, and enforce all company and departmental policies and procedures.
• Perform other duties as assigned.

• Must be at least 18 years of age.
• Must be able to obtain and maintain a Colorado Support Gaming License.
• Three to five years of high-volume restaurant supervision or management experience preferred.
• Prior restaurant general manager, assistant general manager, or senior food and beverage leadership experience preferred.
• Ability to obtain Alcohol Awareness Certification.
• Ability to obtain Food Safety Certification.
• Knowledge of beer, wine, spirits, food service operations, sanitation standards, and restaurant service procedures.
• Strong understanding of financial reports, labor management, cost control, scheduling, inventory, and revenue-driving practices.
• Demonstrated ability to establish performance expectations and hold team members accountable.
• Strong leadership, coaching, training, and team development skills.
• Excellent guest service, communication, and conflict-resolution skills.
• Ability to successfully identify, analyze, and solve problems in a fast-paced environment.
• Ability to work well with guests, team members, supervisors, and leadership while maintaining a positive and approachable attitude.
• Professional appearance in dress and manner.
• Ability to read, understand, follow, and enforce written instructions, policies, and procedures.
• Proficiency with POS systems, inventory systems, email, and Microsoft Office programs including Excel, Word, and Outlook.
• Ability to work in a high-volume, sometimes loud, and constantly changing environment.
• Ability to work varied shifts, including days, evenings, weekends, holidays, and overnight shifts as business needs require.
• Must be able to stand and walk for extended periods.
• Must be able to bend, stoop, reach, and continuously use hands throughout the shift.
• Ability to push and pull up to 25 lbs. and occasionally up to 45 lbs.

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement up to USD 6,000 per calendar year.
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition, including opportunities to earn resort credit, vacation trips, and more.
• Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com.
• We subsidize your bus transportation up to 80%!

Monarch Casino Resort Spa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions are based on job-related factors.

Compensation Grade: An estimated salary for this position would be: We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. Discover the rewarding opportunities at Monarch Casino Resort Spa in Black Hawk, Colorado, where every aspect is designed to make both you and the guest feel valued and inspired. From our upscale amenities like a luxurious spa and fine dining to our vibrant, team-focused culture, you’ll find a place where your career can flourish. We’re passionate about supporting your growth with clear career paths, ongoing training, and ample chances for internal promotion. Our friendly environment encourages respect, camaraderie, and a true sense of family. Plus, with competitive wages, fantastic benefits, and flexible scheduling, we aim to help you balance work and life seamlessly. Being part of the Black Hawk community means more than just a job—it’s about creating meaningful connections and making a positive impact. From personalized onboarding to fun workplace events, we ensure your experience with us is nothing short of exceptional. At Monarch, we blend the excitement of a premier gaming destination with the luxury of a top-tier resort, all while putting our Team Members first. Join us and discover a place where you can grow, succeed, and be truly appreciated. Monarch Casino Resort Spa in Black Hawk, Colorado, is a luxury resort and casino that combines high-energy gaming with sophisticated amenities. Our resort features 516 elegant rooms with mountain views, over 60,000 square feet of gaming space, a rooftop spa with treatments and an infinity pool, 4 of Colorado’s best restaurants, and event spaces for entertainment and celebrations. Founded to redefine hospitality in a small-town setting, we are part of Monarch Casino & Resort, Inc., with a mission to create memorable experiences for guests and opportunities for Team Members. We are committed to community engagement, supporting local organizations and sustainability practices. At Monarch, our culture emphasizes integrity, high standards of excellence, and team empowerment through training and career development. We aim to be a destination that nurtures aspirations, fosters relationships, and sets industry standards. We may not be the biggest casino company, but we are the strongest.