Venmo Customer Service Jobs (NOW HIRING)

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The VP, CFS & Venmo People will report directly to PayPal's EVP & Chief People Officer and serve as the senior HR leader supporting PayPal's President of Consumer Financial Services & Venmo, as well as the Strategy organization. This executive will act as a critical member of both the business leadership teams and the People Leadership Team, representing the voice of the business in shaping enterprise people strategy and driving key organizational priorities. The role will have strategic influence across a broad range of people disciplines, including talent management, workforce planning and total rewards, all with the goal of enabling business performance and accelerating organizational outcomes.
The VP, CFS & Venmo People will partner closely with senior executives to align organizational and talent strategies with business objectives, while serving as a trusted advisor on leadership, culture, and organizational effectiveness. This individual will lead complex, enterprise-scale people initiatives from strategy through execution, working in close collaboration with People Centers of Excellence to deliver impactful, scalable solutions tailored to the needs of the business. Responsibilities will include executive coaching, organizational design and transformation, succession planning, talent management, and leadership team effectiveness. The successful candidate will play a pivotal role in strengthening the senior leadership teams across the supported organizations by providing thoughtful counsel, challenging perspectives when appropriate, and helping leaders build the capability and capacity required to achieve PayPal's long-term strategic goals.

Job Description:

• Serve as a trusted advisor and strategic HR partner to PayPal's President of Consumer Financial Services & Venmo and EVP of Strategy, helping to shape and enable PayPal's evolving operating model focused on scaling a beloved consumer brand, driving international expansion, and supporting the company's broader transformation under new leadership.
• Partner closely with business leaders to shape and execute business strategies that drive growth, performance, and organizational effectiveness.
• Leverage a deep understanding of the business to translate strategic priorities into integrated talent, engagement, and organizational strategies that deliver measurable business outcomes.
• Drive strong execution of enterprise and business-specific people strategies across the supported organizations.
• Lead the talent agenda for the business, including executive assessment, succession planning, leadership development, coaching, and retention, while ensuring effective implementation of enterprise talent management processes.
• Lead and advise on organizational effectiveness, workforce planning, and organizational design; translating strategic business priorities into org structures that enable agility and high performance.
• Build, lead, and develop a high-performing People Partner team with strong business acumen, deep stakeholder relationships, and a clear focus on delivering business impact.
• Provide strategic change management leadership and counsel during periods of transformation and organizational evolution.
• Partner with senior executives on executive hiring, talent decisions, and compensation and reward strategies.
• Lead and contribute to cross-functional initiatives and enterprise-wide strategic priorities.
• Actively collaborate with the People Leadership Team to shape the future of the People function, drive transformation efforts, and advance enterprise people priorities.
• Foster strong partnerships across the global People organization, bringing a collaborative, solutions-oriented, and thought leadership mindset to optimize the impact of the People function.
• Effectively manage and steward assigned budgets and resources in alignment with strategic priorities.

• 12+ years of progressive HR and people leadership experience within large-scale, global, and highly matrixed organizations.
• Significant experience serving as the senior HR leader for a major business division within a complex technology, financial services, or similarly fast-paced global organization.
• Solid track record of supporting and scaling global businesses, including driving organizational growth, international expansion, and talent strategies across complex, multinational environments.
• Proven ability to leverage data, analytics, and market insights to shape talent strategies and inform business decisions.
• Deep expertise leading enterprise-wide workforce planning and organizational design, aligning organizational structure to strategic business priorities at scale.
• Demonstrated experience presenting talent and people strategies to executive leadership teams, CEO staff, and Boards of Directors of publicly traded companies.
• Highly collaborative and innovative leader with a team-oriented mindset and the ability to influence across functions and levels to drive the best outcomes.
• Exceptional communication and interpersonal skills, with the ability to engage in an authentic, transparent, and credible manner across all audiences.
• Deep expertise across organizational design, talent management, leadership development, talent acquisition, workforce planning, and total rewards.
• Strong experience leading or supporting mergers, acquisitions, and organizational integrations is highly preferred.
• Experience in financial services or other highly regulated industries preferred.
• Bachelor's degree in human resources, Business Administration, or a related field required; advanced degree strongly preferred.

Subsidiary:

PayPal

Travel Percent:

0

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The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

New York City, New York: ($250,000.00 - $360,000.00 Annually)

Additional Location(s) | Pay Range:

Chicago, Illinois: ($250,000.00 - $360,000.00 Annually) San Jose, California: ($250,000.00 - $360,000.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most.We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.