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Vendor Operations Manager Jobs in Chicago, IL (NOW HIRING)

isec

Operations Manager

Lisle, IL

The Operations manager will have direct oversight of Project Management and the Field. The ... Review purchasing process, vendor selections and oversee Outsource procurement. Schedules update ...

isec

Operations Manager

Lisle, IL

The Operations manager will have direct oversight of Project Management and the Field. The ... Review purchasing process, vendor selections and oversee Outsource procurement. Schedules update ...

ISEC, Inc.

Operations Manager

Lisle, IL · On-site

$118K - $158K/yr

The Operations manager will have direct oversight of Project Management and the Field. The ... Review purchasing process, vendor selections and oversee Outsource procurement. Schedules update ...

Onni Group

Operations Manager

Chicago, IL · On-site

The Operations Manager is responsible for managing and executing banquet and event operations with ... Oversee load-in and load-out for all vendors, ensuring they are set up in the correct designated ...

Ulta Beauty, Inc.

Operations Manager

Joliet, IL

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

Ulta Beauty

Operations Manager

Joliet, IL · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

Ulta Beauty, Inc.

Operations Manager

Joliet, IL

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

Addison Group

Interim Operations Manager

Chicago, IL · On-site

$40 - $50/hr

Manage relationships with external vendors, including IT, payroll, accounting, insurance, and building management. * Oversee office facilities, supplies, equipment, and workplace operations.

Ulta Beauty

Operations Manager

Vernon Hills, IL · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

Ulta Beauty, Inc.

Operations Manager

Vernon Hills, IL · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

Ulta Beauty

Operations Manager

North Riverside, IL · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

Ulta Beauty, Inc.

Operations Manager

Vernon Hills, IL · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Establish professional vendor partnerships that foster a shared interest in collaboratively ...

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All JobsVendor Operations JobsVendor Operations Manager JobsVendor Operations Manager Jobs in Chicago, IL

Vendor Operations Manager information

See Chicago, IL salary details

$38.1K

$102.6K

$178.7K

How much do vendor operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for vendor operations manager in Chicago, IL is $102,624.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,900.00 per year, depending on experience, location, and employer.

What is a vendor operations manager?

Vendor Operations Managers are professionals responsible for overseeing and managing relationships with external vendors or suppliers. They ensure that vendors meet company standards for quality, cost, and delivery, and often handle contract negotiations, performance monitoring, and issue resolution. These managers work closely with internal teams to align vendor services with business objectives and may also be involved in sourcing new vendors as needed. Their goal is to optimize vendor performance and maintain strong, mutually beneficial partnerships.

How does a vendor operations manager typically collaborate with internal teams to ensure seamless vendor performance?

Vendor Operations Managers frequently work cross-functionally with procurement, finance, and supply chain teams to align vendor capabilities with organizational goals. This involves regular meetings to review vendor performance metrics, address any supply issues, and coordinate on contract negotiations or compliance requirements. Effective communication and problem-solving skills are key, as the role often serves as the bridge between external vendors and internal stakeholders. By fostering strong relationships and clear expectations, Vendor Operations Managers help ensure that vendors consistently deliver quality and value.

What are the key skills and qualifications needed to thrive as a vendor operations manager, and why are they important?

To thrive as a Vendor Operations Manager, you need expertise in supply chain management, contract negotiation, and vendor relationship management, often supported by a business degree or relevant certification. Familiarity with procurement software, ERP systems, and compliance tools is typically required. Strong communication, analytical thinking, and problem-solving abilities set outstanding professionals apart in this role. These skills ensure efficient operations, cost control, and strong vendor partnerships, directly impacting organizational performance.

What is the difference between Vendor Operations Manager vs Vendor Account Manager?

AspectVendor Operations ManagerVendor Account Manager
Primary FocusOversees vendor processes, logistics, and operational efficiencyManages client/vendor relationships and account satisfaction
ResponsibilitiesStreamlining vendor workflows, compliance, and performance metricsBuilding relationships, negotiating contracts, and ensuring client needs are met
Work EnvironmentOperations teams, logistics, supply chainSales, client services, account management
Required SkillsProcess management, logistics, vendor complianceCommunication, relationship building, negotiation

The Vendor Operations Manager primarily focuses on optimizing vendor processes and operational efficiency, while the Vendor Account Manager emphasizes maintaining strong client/vendor relationships and ensuring customer satisfaction. Both roles are essential in vendor management but serve different functions within the supply chain and client service spectrum.

What are popular job titles related to Vendor Operations Manager jobs in Chicago, IL?

For Vendor Operations Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Vendor Operations Manager jobs in Chicago, IL look for?

The top searched job categories for Vendor Operations Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Vendor Operations Manager jobs?

Cities near Chicago, IL with the most Vendor Operations Manager job openings:

Vendor Operations Manager jobs near you
Infographic showing various Vendor Operations Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $102,624 per year, or $49.3 per hour.

Operations Manager

Software Guidance & Assistance

Warrenville, IL • On-site

Other

Posted 25 days ago

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for an Operations Manager for a remote opportunity with one of our premier clients.
Position Summary
The Operations Manager is responsible for overseeing the performance and delivery of Application Managed Services (AMS) providers and strategic vendor partners. This role serves as the primary liaison between business stakeholders, IT leadership, and external managed service providers to ensure high-quality service delivery, adherence to Service Level Agreements (SLAs), timely issue resolution, and continuous operational improvement. The ideal candidate has experience managing global delivery teams, driving governance, overseeing vendor performance, and leading operational reporting while partnering with project teams to support strategic initiatives.
Key Responsibilities
Application Managed Services (AMS) Leadership
  • Serve as the primary point of contact for Application Managed Services (AMS) vendors.
  • Manage the day-to-day operational relationship with managed service providers.
  • Ensure consistent delivery of application support services across multiple business applications.
  • Monitor application support performance and drive continuous service improvements.
  • Oversee transition activities between project implementation and AMS support.
Vendor Management
  • Build and maintain strong relationships with strategic technology vendors and managed service partners.
  • Hold vendors accountable for contractual commitments, deliverables, and service expectations.
  • Conduct regular vendor performance reviews and recommend improvement plans when necessary.
  • Track vendor KPIs, SLAs, and operational metrics.
  • Collaborate with Procurement and Legal teams regarding Statements of Work (SOWs), contract renewals, and vendor performance.
Incident, Queue & Escalation Management
  • Manage production support queues and ensure timely triage and assignment of incidents.
  • Monitor aging invoicing/tickets and "On Hold " work items to ensure appropriate follow-up and resolution.
  • Drive prioritization of incidents based on business impact.
  • Lead major incident communications and executive escalations.
  • Identify recurring issues and coordinate root cause analysis and permanent corrective actions.
SLA & Operational Performance
  • Monitor and enforce Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and key performance indicators.
  • Develop action plans to improve SLA compliance and operational efficiency.
  • Analyze trends related to incident volumes, response times, resolution times, and backlog management.
  • Ensure service delivery meets agreed-upon performance targets.
Governance & Reporting
  • Lead monthly operational governance meetings with vendors and business stakeholders.
  • Prepare executive-level dashboards and operational scorecards.
  • Present monthly service delivery metrics, SLA performance, backlog trends, aging reports, and continuous improvement initiatives.
  • Produce weekly and monthly operational reporting for IT leadership.
  • Track risks, issues, action items, and vendor commitments.
Offshore Team Management
  • Coordinate work across offshore, nearshore, and onshore support teams.
  • Facilitate communication between global delivery teams and business stakeholders.
  • Ensure work is appropriately distributed and executed across time zones.
  • Foster collaboration and knowledge sharing across geographically dispersed teams.
Project Management & Continuous Improvement
  • Partner with Project Managers to support application implementations, upgrades, and transition-to-support activities.
  • Coordinate operational readiness activities for new projects.
  • Manage project risks, dependencies, and cross-functional deliverables.
  • Drive process improvement initiatives using ITIL best practices.
  • Identify opportunities for automation, efficiency gains, and cost optimization.

Required Qualifications
  • Bachelor's degree in Information Technology, Business, Computer Science, or related field (or equivalent experience).
  • 7+ years of experience in IT Operations, Application Support, Vendor Management, or Service Delivery.
  • 5+ years managing Application Managed Services (AMS) providers.
  • Experience managing third-party managed service partnerships.
  • Strong experience with vendor governance and performance management.
  • Demonstrated experience managing support queues, ticket backlogs, and aging incidents.
  • Experience driving SLA compliance and operational excellence.
  • Experience preparing executive dashboards and operational reporting.
  • Strong project coordination or project management experience.
  • Experience leading meetings with senior business and IT stakeholders.
  • Experience working with offshore and global delivery teams.

Preferred Qualifications
  • Experience supporting ERP, CRM, or enterprise applications (SAP, Oracle, Microsoft Dynamics 365, Salesforce, JD Edwards, etc.)
  • Experience with ServiceNow or other ITSM platforms
  • Experience in manufacturing

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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