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Vacation Rental Operations Manager Jobs in Massachusetts

Ryder System

Branch Rental Manager

Norton, MA · On-site

$46K - $55K/yr

Insure operational efficiency at the branch through effective people development (hiring, training ... for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) ...

New

Ryder System

Branch Rental Manager

Norton, MA · On-site

$46K - $55K/yr

Insure operational efficiency at the branch through effective people development (hiring, training ... for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) ...

New

Better Talent

Property Caretaker

Yarmouth Port, MA · On-site

$25 - $35/hr

... vacation rental experience across Cape Cod. We combine the warmth and character of locally owned vacation homes with the operational excellence of a luxury hotel brand, creating unforgettable stays ...

US Bank

Operations Manager

Boston, MA · On-site

$126K - $149K/yr

Manages and coordinates the operational activities for high profile transformation project ... Paid vacation (from two to five weeks depending on salary grade and tenure) * Up to 11 paid holiday ...

Transdev

Operations Manager - Washington

Dorchester, MA · On-site

$68K - $84K/yr

Operations Manager The Operations Manager plays a critical role in overseeing daily transit ... Vacation: minimum of two (2) weeks * Sick days: 5 days * Holidays: 12 days; 8 standard and 4 ...

Transdev

Operations Manager - Washington

Readville, MA · On-site

$68K - $84K/yr

Operations Manager The Operations Manager plays a critical role in overseeing daily transit ... Vacation: minimum of two (2) weeks * Sick days: 5 days * Holidays: 12 days; 8 standard and 4 ...

Transdev

Operations Manager - Washington

Roxbury, MA · On-site

$68K - $84K/yr

Operations Manager The Operations Manager plays a critical role in overseeing daily transit ... Vacation: minimum of two (2) weeks * Sick days: 5 days * Holidays: 12 days; 8 standard and 4 ...

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Vacation Rental Operations Manager information

What does a vacation rental operations manager do?

A Vacation Rental Operations Manager oversees the day-to-day operations of short-term rental properties, ensuring a seamless guest experience and efficient property management. Their responsibilities include coordinating cleaning and maintenance, managing guest check-ins and check-outs, handling guest inquiries or issues, and ensuring properties meet quality and safety standards. They also work with property owners, manage bookings, and may supervise staff. The goal is to maximize occupancy rates, guest satisfaction, and property profitability.

What are the key skills and qualifications needed to thrive as a vacation rental operations manager, and why are they important?

To thrive as a Vacation Rental Operations Manager, you need expertise in property management, hospitality operations, and customer service, often supported by experience in hospitality or real estate and a relevant degree or certification. Familiarity with property management systems (PMS), booking platforms like Airbnb or Vrbo, and maintenance scheduling tools is typically required. Exceptional organizational skills, problem-solving ability, and strong interpersonal communication help you excel in coordinating teams and ensuring guest satisfaction. These competencies are essential for maintaining high occupancy rates, positive guest experiences, and efficient, profitable operations.

What are some common challenges vacation rental operations managers face, and how can they be addressed?

Vacation Rental Operations Managers often navigate challenges such as coordinating housekeeping schedules, ensuring property maintenance, and managing guest expectations. High season periods can bring increased workloads, requiring efficient time management and clear communication with staff and vendors. Addressing these challenges involves implementing robust scheduling systems, establishing clear standard operating procedures, and fostering strong relationships with service providers. Proactive communication with guests and quick resolution of issues also contribute to smooth operations and positive guest experiences.

What is the difference between Vacation Rental Operations Manager vs Vacation Rental Property Manager?

AspectVacation Rental Operations ManagerVacation Rental Property Manager
CredentialsExperience in operations, hospitality, or property management; certifications like CAM or CMPReal estate license or property management certifications often preferred
Work EnvironmentOversees multiple properties, manages staff, and handles operational strategiesManages individual or multiple properties, focusing on day-to-day tenant or guest relations
Employer & Industry UsageUsed by property management companies, hospitality firms, and vacation rental platformsCommonly used by property owners, real estate agencies, and rental platforms

While both roles involve managing vacation rental properties, the Vacation Rental Operations Manager focuses on overall operations, staff management, and strategic planning across multiple properties. In contrast, the Vacation Rental Property Manager typically handles daily guest interactions, maintenance, and tenant relations for specific properties.

What are popular job titles related to Vacation Rental Operations Manager jobs in Massachusetts?

For Vacation Rental Operations Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Vacation Rental Operations Manager jobs in Massachusetts look for?

The top searched job categories for Vacation Rental Operations Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Vacation Rental Operations Manager jobs?

Cities in Massachusetts with the most Vacation Rental Operations Manager job openings:

Vacation Rental Operations Manager jobs near you
Infographic showing various Vacation Rental Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Operations Manager

Doug Anderson Plumbing And Heating

Billerica, MA • On-site

$80K - $90K/yr

Full-time

Medical, Dental, PTO

Posted 22 days ago

Job description

If you're looking for a rewarding opportunity where your leadership can directly impact employees, customers, and company success, Doug Anderson Plumbing and Heating wants to meet you! We are seeking a full-time Operations Manager in Billerica, MA to help guide our team, strengthen our operations, and support our continued growth. If you're ready to build something meaningful while leading people to success, apply today!
We believe great leaders deserve to work for a company that values their input, supports their growth, and recognizes their impact. In this role, you'll earn $80,000-$90,000 annually based on experience, plus performance-bonus potential, while partnering directly with ownership to help shape daily operations and long-term success. We foster a culture built on teamwork, accountability, open communication, continuous improvement, and respect. We also offer an excellent benefits package that includes health insurance, dental insurance, vacation time, ongoing training opportunities, small company events, steady hours, supportive management, and company-provided gear. If you're searching for a leadership role where your work truly matters and your contributions are appreciated, we encourage you to apply.
WANT TO KNOW MORE ABOUT OUR ORGANIZATION?
Doug Anderson Plumbing and Heating is a thriving local company built on integrity, reliability, and community. We take pride in delivering high-quality plumbing and heating services while prioritizing exceptional customer experiences. Our growth is powered by our commitment to customer satisfaction, employee well-being, and long-term relationships.
We believe in open communication, continuous improvement, and creating a work culture where everyone's contributions matter.
DOES THIS SOUND LIKE YOU?
As our Operations Manager, you'll serve as the link that keeps people, processes, schedules, and performance aligned. Your day may begin with a team operations huddle, reviewing service schedules, employee assignments, staffing needs, and upcoming priorities before working with office staff to ensure technicians are matched with the right jobs and have the information, equipment, and support needed to succeed. Throughout the day, you'll coach employees, address attendance or performance concerns, monitor service progress, resolve scheduling issues, oversee dispatch quality, manage timecards and PTO requests, investigate customer concerns, and ensure accountability standards are consistently met. You'll track operational performance metrics such as revenue, productivity, callbacks, overtime, customer feedback, and job completion rates while identifying trends and areas for improvement. You'll also work closely with ownership and project leadership by maintaining visibility into construction schedules, labor usage, permits, inspections, delays, and project status, while preparing reports and recommendations that support informed business decisions. Through strong leadership, effective communication, and consistent follow-through, you'll help ensure our employees, customers, and operations all succeed.
Qualifications:
  • 3+ years of direct employee-management experience
  • Proven experience addressing employee performance, attendance, and conduct concerns
  • Strong scheduling, organization, documentation, and follow-through skills
  • Experience tracking operational and employee-performance data
  • Ability to organize information and present clear reports to ownership
  • Ability to make sound decisions in a fast-paced service environment
  • Strong written and verbal communication skills
  • Experience conducting coaching and corrective-action discussions
  • Excellent customer-resolution and conflict-management abilities
  • Proficiency with business software and ability to learn new systems
  • Valid driver's license

Preferred Qualifications:
  • Residential plumbing, HVAC, electrical, drains, construction, or field-service management experience
  • Leadership experience overseeing field and office personnel
  • ServiceTitan or similar software experience
  • Dispatch and workforce scheduling experience
  • Labor-tracking and job-costing experience
  • Hiring and onboarding involvement
  • Familiarity with construction reporting and performance measurement

One Important Note
We respect hands-on industry knowledge. However, success in this role will be determined less by technical trade expertise and more by your ability to lead people, create accountability, improve performance, and keep operations running smoothly.
If you're the person who brings order to chaos and turns challenges into solutions, we want to meet you.
READY TO APPLY?
Join Doug Anderson Plumbing and Heating and help us continue building a culture of excellence, accountability, and success. Apply now! Our initial application process is quick, easy, and mobile-friendly, making it simple to take the next step in your career.

Apply