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Va Call Center Jobs (NOW HIRING)

UROLOGY ASSOCIATES OF FREDERICKSBURG

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Medical Call Center Representative

Fredericksburg, VA · On-site

$18/hr

Urology Associates of Fredericksburg is seeking a dependable and professional Call Center ... Fredericksburg, VA and surrounding areas. Our team is committed to providing high-quality ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

Life Protect 24/7, Inc.

$18/hr

Call Center Sales Recruiter Full Time Clerical Norfolk, VA, US 8 days ago Requisition ID: 1406 Salary Range: $18.00 To $18.00 Hourly Life Protect 24/7 is a sales call center searching for a self ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA

$70K - $100K/yr

Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$100K/yr

Overview Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

Zimmerman Associates, Inc.

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... VA, Public Health Department, and Regional and local support services. Ability to perform accurate ...

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How much do va call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for va call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a VA Call Center?

A VA Call Center is a customer service hub operated by the U.S. Department of Veterans Affairs (VA) to assist veterans, their families, and beneficiaries. These call centers handle inquiries about VA benefits, healthcare services, claims status, and other veteran-related concerns. Staffed by trained representatives, VA Call Centers help guide callers through processes, provide information, and resolve issues related to VA programs and services. They serve as a primary point of contact for veterans seeking support or information from the VA.

What are the key skills and qualifications needed to thrive as a VA Call Center representative?

To thrive as a VA Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and knowledge of VA policies are typically required. Effective communication, patience, and the ability to remain calm under pressure are crucial soft skills. These competencies ensure efficient service delivery, positive customer experiences, and adherence to Veterans Affairs standards.

What are some common challenges faced by VA Call Center representatives, and how can they be managed effectively?

VA Call Center representatives often handle high call volumes and interact with veterans who may have complex or sensitive needs. Managing stress and maintaining empathy during emotionally charged conversations are common challenges. Effective time management, active listening, and regular training on VA procedures can help representatives provide accurate information while maintaining a supportive environment. Collaborating with team leads and utilizing available support resources also ensures consistent service quality and personal well-being.

What cities are hiring for Va Call Center jobs?

Cities with the most Va Call Center job openings:

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For Va Call Center jobs, the most frequently searched job titles are:

Infographic showing various Va Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

In-Bound Call Center Representative

Mclean, VA • On-site

IronMountain Solutions Inc
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about IronMountain Solutions Incexternal

$16.50 - $20.50/hr

Other

Re-posted 12 days ago

Job description

In-Bound Call Center Representative
Work Location: Tysons Corner, VA
Schedule: Full Time; fully remote
Relocation: N/A
Note: This position requires a Public Trust Clearance.
Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.
Job Responsibilities:

  • Ability to operate in a high-volume metrics driven call center environment
  • Ability to be flexible with work schedule to support the Call Center's needs during operating hours
  • Ability to multitask and research information on multiple databases at the same time
  • Ability to enter data and talk to stakeholders at the same time
  • Ability to conceptualize scenarios and communicate it effectively to stakeholders
  • Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
  • Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)
  • Ability to listen actively to sensitive information
  • Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
  • Ability to analyze multifaceted issues relating to the SEVIS system
  • Ability to provide support to international stakeholders and academic institutions
  • Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite
Education and Experience Requirements:
  • Education: High school diploma required.
  • Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.
  • Certification: HDI Certification is highly preferred but not required.

Insight Technology Solutions is an Equal Opportunity Employer

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