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Va Call Center Jobs (NOW HIRING)

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high-volume call center environment. * Accurately place, modify, and track ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high‑volume call center environment. * Accurately place, modify, and track ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high-volume call center environment. * Accurately place, modify, and track ...

ClearanceJobs

Call Center Representative Jobs

Golden, CO · On-site

$17 - $19/hr

Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high‑volume call center environment. * Accurately place, modify, and track ...

TechOp Solutions International

Call Center Representative

$16.50 - $20.50/hr

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills ... Recruiter Note: Remote position, but Candidate must reside within Norfolk, VA or nearby cities.

esr

Call Center Team Leader

Richmond, VA · On-site

VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time Call Center Team Lead to join our busy practice. Job Purpose The ...

esr

Call Center Team Leader

Richmond, VA

VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time Call Center Team Lead to join our busy practice. Job Purpose The ...

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How much do va call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for va call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a VA Call Center?

A VA Call Center is a customer service hub operated by the U.S. Department of Veterans Affairs (VA) to assist veterans, their families, and beneficiaries. These call centers handle inquiries about VA benefits, healthcare services, claims status, and other veteran-related concerns. Staffed by trained representatives, VA Call Centers help guide callers through processes, provide information, and resolve issues related to VA programs and services. They serve as a primary point of contact for veterans seeking support or information from the VA.

What are the key skills and qualifications needed to thrive as a VA Call Center representative?

To thrive as a VA Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and knowledge of VA policies are typically required. Effective communication, patience, and the ability to remain calm under pressure are crucial soft skills. These competencies ensure efficient service delivery, positive customer experiences, and adherence to Veterans Affairs standards.

What are some common challenges faced by VA Call Center representatives, and how can they be managed effectively?

VA Call Center representatives often handle high call volumes and interact with veterans who may have complex or sensitive needs. Managing stress and maintaining empathy during emotionally charged conversations are common challenges. Effective time management, active listening, and regular training on VA procedures can help representatives provide accurate information while maintaining a supportive environment. Collaborating with team leads and utilizing available support resources also ensures consistent service quality and personal well-being.

What cities are hiring for Va Call Center jobs?

Cities with the most Va Call Center job openings:

What are popular job titles related to Va Call Center jobs?

For Va Call Center jobs, the most frequently searched job titles are:

Infographic showing various Va Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Golden, CO • On-site

BDR Solutions LLC
IT Services • 51 - 200 employees
Learn more about BDR Solutions LLCexternal

$17 - $19/hr

Other

Re-posted 24 days ago

Job description

Description
BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.
BDR is seeking a Service Support Technician to join our growing team! This position will be performed on-site in Golden, Colorado. This position requires US Citizenship with a Public Trust or the ability to obtain one.
Join our team and kickstart your journey with a $500 sign-on bonus, available to qualified candidates who meet all requirements!
(Military Veterans and HUBZone candidates are highly encouraged to apply)
The Services Support Technician serves as the frontline call center representative responsible for receiving, processing, and supporting orders from VA clinics and Veterans. This role operates within a structured, high-volume call center environment, following established procedures and service standards. The position supports operational workflows, assists with complex order transactions, maintains accurate records, and ensures consistent, professional customer service delivery.
Key Responsibilities
  • Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high-volume call center environment.
  • Accurately place, modify, and track orders received via phone, system requests, or written correspondence.
  • Provide courteous, professional customer service to Veterans and clinicians by addressing questions, resolving issues, and supporting order-related inquiries.
  • Support call center agents and clinical staff with procedural guidance for complex transactions, including:
  • Remote order entry processes
  • Order or model changes
  • Device registration and serial number updates
  • Telehealth service entry procedures
  • Track and maintain operational data such as:
  • Order volume and call workload spreadsheets
  • Credit card reconciliation and transaction verification
  • Administrative and financial records (electronic and manual)
  • Ensure compliance with call center performance standards, scripts, quality objectives, and VA policies.
  • Assist with handling and resolving customer complaints and escalated service issues, following defined procedures.
  • Prepare reports and assist leadership with data validation, analysis, and operational insights.
  • Perform general administrative duties including:
  • Requesting and managing office and warehouse supplies
  • Filing, documentation, and record retention
  • Communicate professionally with customers and internal stakeholders via phone, email, and written correspondence.
  • Operate standard office and call center equipment, including computers, phone systems, printers, scanners, and other office tools.
Required Minimum Qualifications
  • 1+ year of call center, customer service, or operations support experience required; 2+ years preferred
  • Experience working in a high-volume, process-driven environment
  • Proficiency with data entry, spreadsheet tracking, and report preparation
  • Experience with timekeeping, scheduling, or administrative coordination
  • Strong verbal and written communication skills
  • Attention to detail and ability to follow standard operating procedures
  • Ability to obtain and maintain a VA Public Trust clearance

The hourly compensation range for this position is $17.00-$19.00 per hour. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

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