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Video Call Center Jobs (NOW HIRING)

Somewhere

Call Center Agent

$15.25 - $20.25/hr

Call Centre Agent Employment Type: Full-time, Independent Contractor Work Model: Remote Work Hours ... facing video conversations when required. Required Skills & Qualifications * Industry Experience:

Coforge

Call Center Trainer

Augusta, GA · On-site

Call Center Trainer Skills: Call Center, BPO training, Training Delivery, Virtual Training ... Maintain content in a library of reusable assets such as pictures, video, and templates. * Complete ...

Ascensus

Call Center Representative

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

Ascensus

Call Center Representative

Las Vegas, NV · On-site

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

ASCENSUS

Call Center Representative

Denver, CO · Remote

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

ASCENSUS

Call Center Representative

Detroit, MI · Remote

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

Ascensus

Call Center Representative

Tampa, FL · On-site

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

Ascensus

Call Center Representative

Austin, TX · On-site

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

Ascensus

Call Center Representative

Miami, FL · On-site

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

ASCENSUS

Call Center Representative

Chicago, IL · Remote

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

Ascensus

Call Center Representative

Aurora, CO · On-site

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

ASCENSUS

Call Center Representative

Tampa, FL · Remote

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

ASCENSUS

Call Center Representative

Dallas, TX · Remote

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

ASCENSUS

Call Center Representative

Phoenix, AZ · Remote

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

ASCENSUS

Call Center Representative

Houston, TX · Remote

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

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Video Call Center information

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How much do video call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for video call center in the United States is $25.43, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.09 per hour, depending on experience, location, and employer.

What are popular job titles related to Video Call Center jobs?

For Video Call Center jobs, the most frequently searched job titles are:

Infographic showing various Video Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,887 per year, or $25.4 per hour.

Call Center Agent

Remote

Somewhere
Retail • 11 - 50 employees
Learn more about Somewhereexternal

$15.25 - $20.25/hr

Other

Posted 7 days ago

Job description

Call Centre Agent

Employment Type: Full-time, Independent Contractor

Work Model: Remote

Work Hours: US Business Hours alignment

Territory Focus: United States

Role Summary: We are seeking a highly experienced and dedicated Call Centre Agent to join our internal customer support team for a well-established self-storage enterprise operating approximately 70 facilities nationwide. This is not a traditional, transactional call center role; you will function as a remote store manager and act as a direct extension of each physical storage facility. Our organization prioritizes an exceptional, premium customer experience over standard outsourced answering services. Operating seamlessly within our U.S. operations team, you will provide knowledgeable, end-to-end support throughout the customer's rental journey and during their active tenancy. We are looking for an independent professional who can manage interactions from start to finish with confidence and care.

Key Responsibilities
  • End-to-End Customer Support: Own customer interactions from start to finish, proactively assisting prospective renters, supporting existing tenants, and functioning seamlessly as an extension of our on-site facility managers.
  • Sales & Lead Conversion: Actively engage with prospective customers over the phone and via email to understand their storage needs, quote accurate rates, and successfully convert incoming leads into secured rentals.
  • Account Management & Troubleshooting: Resolve billing inquiries, process payments, manage account changes, and troubleshoot tenant issues efficiently to maintain high customer satisfaction and minimize escalations to field staff.
  • Omnichannel Communication: Deliver premium support across multiple channels, including handling inbound phone calls, responding to customer emails with professional etiquette, and participating in internal or customer-facing video conversations when required.
Required Skills & Qualifications
  • Industry Experience: Previous experience working within the self-storage industry is an absolute non-negotiable requirement. Candidates must have direct background in a self-storage call center or dedicated customer support environment.
  • Software Proficiency: Demonstrated hands-on experience utilizing industry-standard self-storage management software (e.g., SiteLink, storEDGE, OpenTech INSOMNIAC, or similar platforms).
  • Communication Mastery: Excellent spoken and written English. Must possess a strong, professional phone presence, exceptional email etiquette, and the comfort and confidence to appear on video calls with teammates and clients.
  • Technical Readiness: Excellent overall computer proficiency with a minimum typing speed of 40+ WPM. Must possess a highly professional, distraction-free home office setup equipped with a stable primary internet connection and a reliable backup solution.
  • Operational Independence: Highly professional with a stable career history. The ideal candidate requires minimal ramp-up time, thrives in a remote environment, and possesses the ability to seamlessly integrate into an established, high-performing operational team.
Success Metrics (KPIs)
  • Lead Conversion Rate: Consistently converting inbound inquiries and prospective customer leads into active, revenue-generating facility rentals.
  • First-Contact Resolution: Effectively troubleshooting tenant issues, managing account changes, and resolving billing questions on the first interaction without requiring unnecessary escalation to on-site property managers.
  • Customer Experience Quality: Maintaining premium service standards across all communication channels (phone, email, video) to ensure exceptional customer satisfaction throughout the entire rental lifecycle.
  • System Accuracy: Ensuring meticulous, compliant, and accurate updates to customer accounts and facility logs within the designated self-storage software platform.

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