ZipRecruiter

Log In

1

Ux Research Operations Program Manager Jobs (NOW HIRING)

Citigroup, Inc.

UX Research Lead

New York, NY · On-site

... operational delivery mandate and a strategic imperative to evolve how UX Research functions in an ... Software Development or Program Management Experience * Participation in external UX groups or ...

Citibank (Switzerland) AG

$200 - $250/hr

... operational delivery mandate and a strategic imperative to evolve how UX Research functions in an ... or Program Management Experience Participation in external UX groups or communities Education ...

KFC Corporation

Sr. UX Researcher

Plano, TX · On-site

Partners across UX, Product, Engineering, Marketing, and Restaurant Operations to ensure research findings drive action. * Helps advance research standards, templates, and processes as part of the ...

OneStream

Senior User Experience Researcher II

Support research operations, including tools, templates, and reporting. Required Education and ... a UX-related field, including experience in enterprise software or data-heavy applications.

Esri

Sr. UX Researcher - ArcGIS Apps

Portland, OR · On-site

Build strong relationships and manage research projects across multiple product teams, acting as a ... Contribute to research operations that improve rigor, efficiency, and scalability including ...

Oscar Health

User Experience Researcher

New York, NY · On-site

$163K - $215K/yr

You are also eligible for employee benefits, participation in Oscar's unlimited vacation program ... Strengthen Oscar's research operations, including intake, planning, recruiting, consent, compliance ...

ACI Infotech

UX Researcher

Hartford, CT · On-site

Government-specific task management Knowledge, Skills and Ability UX Research & Testing * Ability to share research results quickly and effectively * Ability to perform all research-related tasks ...

Servicenow

Sr. Director, UX Research - AI

Santa Clara, CA · On-site

$250/hr

... managers and individual contributors. * Drive strategic initiatives to shape research programs and ... Extensive experience in UX research, particularly focused on AI technologies and their application ...

innovitusa

UX Designer

Des Moines, IA · On-site

... program highly desired. Primary Focus * UX research * User-centered design * User journey mapping ... Practical knowledge of implementing WCAG 2.2 Level AA requirements, focus management, keyboard ...

Motion Recruitment

UX Researcher

Philadelphia, PA · On-site

... UX Researcher to join their team in Philadelphia . This is a remote position, however we are ... Develop research strategy in partnership with design and product leadership. * Proactively plan and ...

Vesync

Senior UX Researcher

Tustin, CA · Remote

$120K/yr

You'll also play a key role in strengthening research operations by building scalable systems ... Employee Assistance Program (EAP) * Fully stocked kitchen

ACI Infotech

UI/UX Designer

Atlanta, GA · On-site

Government-specific task management Knowledge, Skills and Ability UX Research & Testing * Ability to share research results quickly and effectively * Ability to perform all research-related tasks ...

Adverb

$150 - $200/hr

AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to ... Partner with Product and Engineering on the recruitment experience -- fraud detection, identity ...

next page

Showing results 1-20

All JobsScience JobsResearch JobsScientific Research Manager JobsUX Research Operations Program Manager Jobs

Ux Research Operations Program Manager information

See salary details

$40K

$109.5K

$158.5K

How much do ux research operations program manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for ux research operations program manager in the United States is $109,477.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a UX Research Operations Program Manager?

A UX Research Operations Program Manager is a professional responsible for designing, implementing, and optimizing processes that support user experience (UX) research teams. They manage resources, tools, participant recruitment, and data governance to ensure research projects run smoothly and efficiently. By streamlining operations, they enable UX researchers to focus on conducting studies and generating insights that inform product design. This role often bridges communication between researchers, stakeholders, and other teams to maintain best practices and ensure research quality.

How does a UX Research Operations Program Manager typically collaborate with cross-functional teams to enhance research efficiency?

A UX Research Operations Program Manager works closely with researchers, designers, product managers, and other stakeholders to streamline processes and ensure that research studies run smoothly. They coordinate logistics, manage research tools and platforms, and facilitate communication between teams to remove barriers and optimize workflows. By standardizing procedures and sharing best practices, they enable research teams to focus more on insights and less on administrative tasks, ultimately accelerating product development cycles.

What are the key skills and qualifications needed to thrive as a UX Research Operations Program Manager, and why are they important?

To thrive as a UX Research Operations Program Manager, you need expertise in research methodologies, project management, and a solid understanding of UX principles, often supported by a degree in a related field and experience in research operations. Familiarity with tools like project management platforms (e.g., Asana, Jira), research repositories, and data privacy systems is essential, along with certifications such as PMP or Agile. Exceptional organizational, communication, and stakeholder management skills help build efficient processes and foster team collaboration. These skills and qualities are critical for ensuring research initiatives are executed smoothly, efficiently, and with high impact on product development.

What cities are hiring for Ux Research Operations Program Manager jobs?

Cities with the most Ux Research Operations Program Manager job openings:

What states have the most Ux Research Operations Program Manager jobs?

States with the most job openings for Ux Research Operations Program Manager jobs include:

What are popular job titles related to Ux Research Operations Program Manager jobs?

For Ux Research Operations Program Manager jobs, the most frequently searched job titles are:

UX Research Lead

New York, NY • On-site

Citigroup, Inc.
Banking and Credit Intermediation • 5 - 10K employees
Learn more about Citigroup, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Citibank rating

8.4

Company rating: 8.4 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

39th of 176 rated banks

Job description

Role Summary
We are seeking a UX Research Lead to join our Design & User Experience organization - a role that carries both an operational delivery mandate and a strategic imperative to evolve how UX Research functions in an AI-enabled product environment. This leader will direct end-to-end research programs that generate high-confidence, actionable client intelligence to inform product priorities, design decisions, and business strategy across Citi's digital portfolio. Simultaneously, the UX Research Lead will define and champion the future state of the research practice - embedding AI-assisted tools, intelligent knowledge systems, and proactive insight generation into the product development lifecycle (PDLC). The ideal candidate brings deep methodological expertise across qualitative and quantitative research, proven ability to influence at the executive level, and a clear-eyed vision for how emerging AI capabilities can responsibly transform research at scale. This is not a role for those who adapt to change - it is a role for those who architect it.
Key Responsibilities
🔹 Deliver & Operate
Day-to-day and near-term research leadership that drives business outcomes through rigorous, credible insight.
  • Lead and manage the full research lifecycle for assigned product domains from scoping and methodology design through execution, analysis, synthesis, and stakeholder delivery.
  • Define and maintain an annual research roadmap aligned to business priorities, product roadmaps, and client experience goals; continuously reprioritize in response to emerging business needs.
  • Oversee mixed-methods research programs, deploying the appropriate methodology, including survey research, in-product intercepts, behavioral analytics, usability studies, longitudinal panels, regression and driver analysis.
  • Serve as the primary research partner to senior stakeholders across Product Management, Technology, Design, and Business leadership; build trust through rigorous methodology, reproducible findings, and consistent delivery.
  • Champion the voice of the client in product and strategy discussions; synthesize complex, multi-source data into clear, actionable recommendations that influence product roadmaps and design direction.
  • Ensure research quality and methodological integrity across all team outputs; establish peer review and documentation standards that maintain credibility at executive and regulatory levels.
  • Manage and mentor junior and mid-level researchers, providing guidance on methodology, communication, and professional development; foster a high-performing, learning-oriented research culture.
  • Track and communicate research impact, connecting insights to downstream product decisions, measuring the ROI of research investments, and reporting progress to leadership.
  • Collaborate with Data, Analytics, and CX teams to integrate behavioral and quantitative signals with self-reported research data, enabling richer, more holistic client understanding.
  • Present findings and recommendations to audiences ranging from product squads to Director-level and above; adapt communication style to build understanding and inspire action across functions.

🔸 Transform & Innovate
Evolve the UX Research function in alignment with AI advancements and the digital delivery lifecycle.
  • Define the strategic vision for AI-integrated UX Research at Citi, identifying where AI tools, intelligent knowledge repositories, and automated synthesis can meaningfully augment (not replace) human research judgment.
  • Lead the design and implementation of a living research intelligence layer (e.g., a structured, queryable knowledge repository) that makes accumulated client insights accessible on-demand across the PDLC by shifting research from reactive to proactive.
  • Establish a proactive research cadence, including always-on behavioral data ingestion, rapid weekly insight dispatch, and quarterly foundational studies so that client intelligence is generated ahead of demand, not in response to it.
  • Drive the integration of AI-assisted research workflows, including AI-powered synthesis, automated transcript coding, survey quality flagging, longitudinal trend tracking, and concept pre-testing through synthetic panel methodologies.
  • Define governance standards for AI use in research, including confidence weighting, freshness models, PII scanning, hallucination detection, and researcher-in-the-loop review protocols to ensure responsible, auditable AI deployment.
  • Partner with Engineering, AI/ML, and Platform teams to architect the technical infrastructure required to support an intelligent, always-on research knowledge system built on Citi's internal infrastructure.
  • Establish or scale a UX Research Center of Excellence (CoE), building frameworks, playbooks, templates, and training materials that elevate research literacy and quality across the broader Design & Product organization.
  • Identify and evaluate emerging research methodologies and tools, including generative AI for insight synthesis, automated usability testing platforms, and synthetic user modeling, with a rigorous lens on methodological validity and responsible use.
  • Shape how UX Research integrates into Agile and AI-enabled delivery practices, defining clear research touchpoints at every PDLC gate (discovery, definition, design, development, and post-launch) to ensure decisions are grounded in client evidence at every stage.
  • Build organizational research literacy by coaching cross-functional partners, including Product Managers, Designers, and Technology leads on research fundamentals, interpretation of findings, and how to commission effective research.
  • Represent the UX Research function at the executive level, advocating for research investment, communicating strategic priorities, and positioning the function as a core driver of business value rather than a downstream support service.

Qualifications:
  • 10+ years of relevant experience
  • Strong attention to detail & analytical skills
  • Significant experience on complex, enterprise-scale design projects
  • Excellent communication and presentation skills
  • Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
  • Significant experience using/creating design systems
  • Significant aptitude for coaching and mentoring junior designers
  • Keen interest in, or knowledge of, banking or finance
  • HTML/CSS Development Skills
  • Software Development or Program Management Experience
  • Participation in external UX groups or communities

Education:
  • Bachelor's/University degree, Master's degree preferred
  • At least one formal UX Qualification

Job Family Group:
Technology
Job Family:
Digital Design Engineering
Time Type:
Full time
Primary Location:
New York New York United States
Primary Location Full Time Salary Range:
$192,000.00 - $288,000.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Sep 07, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

What Citibank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Citigroup Inc logo

About Citigroup Inc

Sourced by ZipRecruiter

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

View All Citigroup Inc Jobs

Apply