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Ux Research Operations Program Manager Jobs in Texas

Yum Brands

Sr. UX Researcher

Plano, TX · On-site

Partners across UX, Product, Engineering, Marketing, and Restaurant Operations to ensure research findings drive action. * Helps advance research standards, templates, and processes as part of the ...

KFC Corporation

Sr. UX Researcher

Plano, TX

Partners across UX, Product, Engineering, Marketing, and Restaurant Operations to ensure research findings drive action. * Helps advance research standards, templates, and processes as part of the ...

Yum

Sr. UX Researcher

Plano, TX · On-site

Partners across UX, Product, Engineering, Marketing, and Restaurant Operations to ensure research findings drive action. * Helps advance research standards, templates, and processes as part of the ...

Staffingine LLC

UX Designer & UX Researcher

Spring, TX · On-site

Analyze user behavior and research findings to provide actionable insights * Collaborate with product managers, developers, and stakeholders to align UX strategies with business goals * Present ...

Deckers

$79K - $107K/yr

Manager, Global UX and Optimization Location: Remote - US Interested applicants must reside in one ... operational excellence. This role is meaningful because you will transform the way millions of ...

Staff Perm

UX Researcher

Richardson, TX · On-site

$40/hr

UX Researcher We are seeking an experienced UX Researcher to lead end-to-end mixed-method research ... Experience with research repositories and insight management tools (e.g., Dovetail, UserTesting ...

Yum! Brands

Sr. UX Researcher I

Plano, TX

Builds foundational UX research and CRO capabilities within the Brand Experience team * Influences product roadmap and experience strategy through data-driven insights * Drives a culture of ...

Pantheon

UX Reseacher - Hybrid

Spring, TX · On-site

* As part of our UX research team, you'll drive business strategy by conducting generative and evaluative research to build a baseline understanding of the users' current state and to identify ...

Photon

UX Researcher - Dallas, TX

Dallas, TX

Deep-dive into specific customer-facing functions, including Search, Quoting, Inventory Management ... Complex Systems Design: 9+ years of UX Research experience, with a specific background in Fintech ...

Photon

UX Researcher - Dallas, TX

Dallas, TX · On-site

Deep-dive into specific customer-facing functions, including Search, Quoting, Inventory Management ... Complex Systems Design: 9+ years of UX Research experience, with a specific background in Fintech ...

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Ux Research Operations Program Manager information

What is a UX Research Operations Program Manager?

A UX Research Operations Program Manager is a professional responsible for designing, implementing, and optimizing processes that support user experience (UX) research teams. They manage resources, tools, participant recruitment, and data governance to ensure research projects run smoothly and efficiently. By streamlining operations, they enable UX researchers to focus on conducting studies and generating insights that inform product design. This role often bridges communication between researchers, stakeholders, and other teams to maintain best practices and ensure research quality.

How does a UX Research Operations Program Manager typically collaborate with cross-functional teams to enhance research efficiency?

A UX Research Operations Program Manager works closely with researchers, designers, product managers, and other stakeholders to streamline processes and ensure that research studies run smoothly. They coordinate logistics, manage research tools and platforms, and facilitate communication between teams to remove barriers and optimize workflows. By standardizing procedures and sharing best practices, they enable research teams to focus more on insights and less on administrative tasks, ultimately accelerating product development cycles.

What are the key skills and qualifications needed to thrive as a UX Research Operations Program Manager, and why are they important?

To thrive as a UX Research Operations Program Manager, you need expertise in research methodologies, project management, and a solid understanding of UX principles, often supported by a degree in a related field and experience in research operations. Familiarity with tools like project management platforms (e.g., Asana, Jira), research repositories, and data privacy systems is essential, along with certifications such as PMP or Agile. Exceptional organizational, communication, and stakeholder management skills help build efficient processes and foster team collaboration. These skills and qualities are critical for ensuring research initiatives are executed smoothly, efficiently, and with high impact on product development.

What cities in Texas are hiring for Ux Research Operations Program Manager jobs?

Cities in Texas with the most Ux Research Operations Program Manager job openings:

Senior UX Researcher & Designer

Fort Worth, TX • On-site

Addison Group
See more jobs at Addison Groupexternal

$110K - $130K/yr

Full-time

Medical, Dental, Vision

Re-posted 2 days ago

Job description

Senior UX Researcher & Designer
Location: Fort Worth, TX (Hybrid)
Schedule: Hybrid | Remote Monday & Friday | Onsite Tuesday-Thursday
Salary: $110,000-$130,000 + Bonus + Employee Ownership Program
About Our Client
Our client is an established and growing financial services organization headquartered in Fort Worth, TX with more than 3,500 employees nationwide. For decades, they have been committed to delivering exceptional customer experiences while investing heavily in digital transformation, user experience, and enterprise technology initiatives. As part of this continued growth, they are expanding their Experience Design organization with a newly created Senior UX Researcher & Designer position.
Position Summary
Our client is seeking a Senior UX Researcher & Designer to partner directly with the Director of User Experience in driving enterprise-wide customer experience initiatives. This role combines quantitative UX research, UX strategy, research operations, and service design to influence product direction and business decisions through meaningful customer insights.
This is not a traditional UX research role focused solely on usability testing. Instead, you'll serve as a strategic research partner responsible for owning quantitative research initiatives while helping establish scalable research processes, governance, and operational excellence across the UX organization.
The ideal candidate will be considered a power user within Qualtrics, leading end-to-end research efforts while supporting future integrations with enterprise platforms such as Salesforce.
Key Responsibilities
  • Lead end-to-end quantitative UX research projects from planning through final recommendations.
  • Design, build, administer, and analyze complex surveys using Qualtrics.
  • Create dashboards, analytical reports, and executive-ready presentations that translate customer insights into business recommendations.
  • Manage Qualtrics participant directories, research assets, and survey infrastructure.
  • Partner with UX leadership to establish standardized research methodologies, governance, and best practices.
  • Collaborate with Product, Technology, Design, and Business stakeholders throughout the product lifecycle.
  • Support project intake processes, research operations, and service strategy initiatives.
  • Document research findings through journey maps, whiteboards, interview notes, process documentation, and design artifacts.
  • Help prepare the organization for future CRM integration initiatives, including Salesforce.
  • Drive continuous improvement initiatives around UX research operations and organizational processes.

Required Qualifications
  • Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Human Factors, User Experience, Design, Marketing Research, Information Science, or a related field.
  • 5+ years of UX Research experience with significant ownership of quantitative research initiatives.
  • Advanced expertise with Qualtrics, including:
    • Survey development
    • Dashboard creation
    • Reporting & analytics
    • Directory management
    • Participant management
  • Experience leading end-to-end quantitative research projects.
  • Strong analytical skills with the ability to translate research into actionable product and business recommendations.
  • Experience developing UX research processes, governance, and operational standards.
  • Strong documentation skills, including research synthesis, journey mapping, design documentation, and whiteboarding.
  • Excellent communication and presentation skills with executive-level stakeholders.

Preferred Qualifications
  • Financial Services or FinTech experience.
  • Digital banking or other regulated industry experience.
  • Enterprise UX Research or Research Operations (ResearchOps) experience.
  • Experience supporting enterprise Qualtrics implementations.
  • Familiarity with Salesforce or CRM integrations.
  • Service Design experience.
  • Customer Journey Mapping.
  • Design Thinking facilitation.
  • Agile software development experience.
  • E-commerce or digital customer experience background.

What You'll Receive
  • Competitive base salary of $110,000-$130,000
  • Annual performance bonus
  • Employee Stock Ownership Program (ESOP)
  • Comprehensive medical, dental, and vision benefits
  • Flexible hybrid work schedule
  • Strong executive support and visibility within a growing UX organization
  • Opportunity to influence enterprise-wide customer experience strategy

Work Environment
This is a hybrid position requiring onsite collaboration Tuesday through Thursday, with remote flexibility on Monday and Friday. Leadership promotes a flexible work environment that supports work-life balance while encouraging collaboration and innovation.
Hiring Process
  • Initial virtual interview with UX leadership
  • Second virtual interview with cross-functional stakeholders
  • Final onsite panel interview with UX leadership and senior business leaders

If you're passionate about quantitative UX research, customer insights, and helping shape enterprise digital experiences through data-driven decision making, we'd love to hear from you.

Apply