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Utility Operations Manager Jobs in Boylston, MA (NOW HIRING)

Mass Development

Utilities Program Manager

Devens, MA · On-site

Analyze operational, financial, customer billing, and utility performance data to improve regulatory compliance, operational efficiency, system reliability, cost management, and utility revenue.

Mass Development

Utilities Program Manager

Devens, MA · On-site

Analyze operational, financial, customer billing, and utility performance data to improve regulatory compliance, operational efficiency, system reliability, cost management, and utility revenue.

Mass Development

Utilities Program Manager

Devens, MA · On-site

Analyze operational, financial, customer billing, and utility performance data to improve regulatory compliance, operational efficiency, system reliability, cost management, and utility revenue.

MassDevelopment

Utilities Program Manager

Devens, MA · On-site

$100K - $120K/yr

Analyze operational, financial, customer billing, and utility performance data to improve regulatory compliance, operational efficiency, system reliability, cost management, and utility revenue.

AbbVie

GMP Utility Engineer

Worcester, MA · On-site

$84K/yr

... quality risk management, and alignment with Global Abbvie Engineering. * Support ongoing operation and maintenance of GMP utilities, including procedures, documentation, inspections, and PM ...

AbbVie

GMP Utility Engineer

Worcester, MA

... quality risk management, and alignment with Global Abbvie Engineering. * Support ongoing operation and maintenance of GMP utilities, including procedures, documentation, inspections, and PM ...

National Grid

Manager, Portfolio Planning CMS

Waltham, MA · Hybrid

$142K - $167K/yr

Ideally brings 5+ years of experience in portfolio planning, resource planning, program management, project management, utility operations, capital planning, compliance program management, or ...

G & F Precision Molding Inc

Utility Person

Fiskdale, MA · On-site

$18.50 - $26.78/hr

Utility Person Company: G&F Precision Molding Inc. Department: Manufacturing Reports to: Shift ... In this role, you will support production operations by managing and distributing essential ...

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All JobsUtility Operations JobsUtility Operations Manager JobsUtility Operations Manager Jobs in Boylston, MA

Utility Operations Manager information

See Boylston, MA salary details

$34.7K

$70.9K

$132.5K

How much do utility operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for utility operations manager in Boylston, MA is $70,931.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $86,600.00 per year, depending on experience, location, and employer.

What are some common challenges utility operations managers face in coordinating maintenance and emergency response teams?

Utility Operations Managers often juggle the complexities of scheduling planned maintenance while ensuring teams are prepared for unexpected outages or emergencies. Balancing these priorities requires strong communication and adaptability, as resources may need to be redirected quickly when issues arise. Additionally, they must coordinate with other departments, such as engineering and customer service, to minimize service disruptions and maintain compliance with safety regulations. Successfully managing these challenges is key to ensuring reliable utility services and efficient team performance.

What does a utility operations manager do?

A Utility Operations Manager oversees the day-to-day operations of utility services such as water, electricity, or gas. Their responsibilities typically include managing staff, ensuring compliance with regulations, maintaining infrastructure, optimizing efficiency, and responding to emergencies or service disruptions. They play a key role in planning, budgeting, and implementing operational improvements. Utility Operations Managers also coordinate with other departments and external agencies to ensure reliable service delivery and customer satisfaction.

What is the difference between Utility Operations Manager vs Utility Supervisor?

AspectUtility Operations ManagerUtility Supervisor
ResponsibilitiesOversees multiple departments, manages budgets, develops strategies, and ensures compliance across utility operations.Supervises daily work of utility staff, ensures safety, and manages operational tasks on a shift or team basis.
CredentialsTypically requires a bachelor’s degree in engineering, business, or related field; certifications like CWE or OSHA are common.Often requires a high school diploma or associate degree; relevant certifications may include safety or technical training.
Work EnvironmentOffice settings, field sites, and operational facilities; involves strategic planning and oversight.Primarily on-site in utility plants or field locations; focuses on operational supervision.

While both roles are vital in utility companies, the Utility Operations Manager focuses on strategic oversight and management, whereas the Utility Supervisor handles daily operational supervision. Understanding these differences helps in choosing the right career path or job opportunity.

What are the key skills and qualifications needed to thrive as a utility operations manager?

To thrive as a Utility Operations Manager, you need strong leadership skills, a solid understanding of utility operations, regulatory compliance, and a relevant degree such as engineering or business management. Familiarity with SCADA systems, asset management software, and safety certifications like OSHA are typically required. Exceptional problem-solving, communication, and team management skills distinguish top performers in this role. These competencies are crucial for ensuring safe, efficient utility operations and effective coordination across teams and regulatory bodies.
What cities near Boylston, MA are hiring for Utility Operations Manager jobs? Cities near Boylston, MA with the most Utility Operations Manager job openings:
Utility Operations Manager jobs near you
Infographic showing various Utility Operations Manager job openings in Boylston, MA as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,931 per year, or $34.1 per hour.

Utilities Program Manager

Mass Development

Devens, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Who We Are: MassDevelopment, the state’s development finance agency and land bank, delivers financing solutions, real estate expertise, and other assistance to strengthen and grow the Massachusetts economy. We partner with businesses, nonprofits, developers, banks, and municipalities to help create jobs, build housing, and foster vibrant communities across the state. We value diverse perspectives, encourage innovation, and are committed to building a stronger Massachusetts.


We’re seeking an experienced Utilities Program Manager to oversee the critical water and wastewater systems that support the Devens community. As MassDevelopment’s internal subject-matter expert, you will lead contractor oversight, regulatory compliance, infrastructure planning, and utility projects while taking meaningful ownership of these essential operations.


What You'll Do

  • Lead the oversight of the Devens water and wastewater systems by managing operations and maintenance contractors, monitoring performance, and ensuring contract compliance to maintain safe, reliable utility operations.
  • Ensure compliance with MassDEP, EPA, and other regulatory requirements by managing permits, inspections, reporting, and environmental compliance programs while maintaining accurate and timely regulatory submissions.
  • Develop a strong understanding of the Devens utility infrastructure, operating requirements, and regulatory calendar to effectively manage system operations and compliance.
  • Provide owner's oversight for water and wastewater capital improvement projects, including design review, contractor coordination, scheduling, budgeting, and project delivery to support long-term infrastructure reliability.
  • Oversee the Cross Connection Control and Industrial Pretreatment Programs while monitoring system performance, infrastructure conditions, and operational data to identify opportunities for continuous improvement.
  • Review engineering studies, vendor recommendations, construction plans, and system capacity to support informed operational decisions and future infrastructure planning.
  • Prepare and manage procurement documents, including requests for proposals (RFPs), scopes of work, technical specifications, and contractor deliverables.
  • Analyze operational, financial, customer billing, and utility performance data to improve regulatory compliance, operational efficiency, system reliability, cost management, and utility revenue.
  • Establish effective processes to manage permits, inspections, projects, budgets, contractor performance, and regulatory deadlines while ensuring accountability and timely execution.
  • Build strong partnerships with contractors, consulting engineers, regulators, customers, and internal teams, including Engineering, Real Estate, and Finance, to deliver exceptional customer service and advance strategic utility initiatives.
  • Evaluate infrastructure priorities and provide recommendations that strengthen system reliability, support long-term capital planning, and ensure the continued sustainability of the Devens water and wastewater systems.


What We're Looking For

  • 5+ years of directly related experience in water and/or wastewater operations, utility engineering, environmental compliance, infrastructure management, or utility construction, with experience supporting complex water and wastewater systems.
  • Bachelor’s degree in civil engineering, environmental engineering, environmental science, public health, business administration, or a related field preferred; equivalent combinations of education and relevant experience will be considered.
  • Massachusetts water and/or wastewater operator license (Grade 2 or higher preferred), with advanced operator certification valued.
  • Massachusetts Professional Engineer (PE) license or ability to obtain preferred.
  • Strong understanding of water and wastewater operations, treatment and distribution systems, infrastructure maintenance, construction practices, and system troubleshooting.
  • Experience ensuring compliance with MassDEP, EPA, and other regulatory requirements, including environmental permits, regulatory reporting, compliance documentation, Annual Statistical Reports, Consumer Confidence Reports, and related submissions.
  • Demonstrated experience overseeing contractors, consultants, technical projects, or utility service providers, with the ability to manage schedules, budgets, deliverables, and multiple priorities.
  • Ability to review and interpret technical reports, construction plans, engineering recommendations, operational data, regulatory requirements, and system performance information to support informed decision-making.
  • Strong analytical and financial skills, including experience supporting utility budgets, billing review, flow monitoring, product accounting, capital planning, and operational performance analysis.
  • Excellent project management, communication, presentation, and customer service skills, with the ability to collaborate effectively with contractors, regulators, consultants, customers, and internal stakeholders.
  • Strong judgment, attention to detail, organization, and follow-through, with the ability to work independently and proactively identify and address operational, compliance, or infrastructure concerns.
  • Proficiency with business productivity, data management, project tracking, reporting, and technical software, including spreadsheet and database applications.
  • Experience operating, managing, or supporting municipal water and wastewater facilities preferred.
  • Familiarity with Massachusetts environmental regulations and experience with utility mapping, modeling, and data management platforms, including Bentley GIS, Hydro water-utility modeling, or similar systems preferred.


What We Offer

  • Comprehensive Benefits: Medical, dental, and vision insurance to support you and your family.
  • Retirement Readiness: Robust 401(a) and 457(b) plans with agency match.
  • Generous Paid Leave: Vacation, sick time, personal days, and holidays.
  • Work-Life Support: Flexibility that supports balance while meeting the position’s operational and on-site responsibilities.
  • Investment in You: Tuition reimbursement, student loan assistance, and opportunities for continued learning.
  • Wellness Support: Resources and programs to help you thrive personally and professionally.
  • Meaningful Public Impact: The opportunity to oversee essential infrastructure that supports businesses, residents, and continued economic development at Devens.


It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.