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Utility Customer Service Representative Jobs (NOW HIRING)

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Customer Service Rep

Peoria, IL

$15.75 - $21.25/hr

Description 2022 Customer Service Representative & Goals The Customer Service Representative will ... Utilities ERP system to monitor Backorders and Orders not Fulfilled. ? Manages other aspects of ...

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Utility Customer Service Representative information

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How much do utility customer service representative jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for utility customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Utility Customer Service Representative do?

A Utility Customer Service Representative assists customers with inquiries and issues related to utility services such as water, gas, or electricity. Their responsibilities typically include answering questions about billing, service outages, payment options, and new service requests. They may also handle customer complaints, process payments, and coordinate with field technicians for service-related tasks. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Utility Customer Service Representative vs Meter Reader?

AspectUtility Customer Service RepresentativeMeter Reader
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; basic technical skills
Work EnvironmentOffice setting; customer interactionOutdoor; reading meters at various locations
Employer & Industry UsageUtility companies; customer support rolesUtility companies; field operations
Common Search & Comparison IntentUnderstanding customer service roles in utilitiesField work and technical roles in utilities

The Utility Customer Service Representative primarily handles customer inquiries, billing issues, and account management within utility companies, often working in an office environment. In contrast, a Meter Reader focuses on physically reading utility meters in the field. Both roles are essential in utility operations but differ in work setting and daily tasks.

What are some common challenges Utility Customer Service Representatives face when assisting customers, and how are these typically addressed?

Utility Customer Service Representatives often encounter challenges such as addressing billing disputes, handling service outages, and managing interactions with frustrated customers. To address these issues, representatives are trained in conflict resolution, problem-solving, and effective communication techniques. They also rely on internal knowledge bases and collaborate closely with technical teams and supervisors to resolve complex concerns efficiently. Regular training and support from team leads help representatives stay updated on procedures and maintain high-quality customer service.

What are the key skills and qualifications needed to thrive as a Utility Customer Service Representative, and why are they important?

To thrive as a Utility Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and utility-specific databases is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and resolve issues. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive relationship between the utility company and its customers.
More about Utility Customer Service Representative jobs
What cities are hiring for Utility Customer Service Representative jobs? Cities with the most Utility Customer Service Representative job openings:
What job categories do people searching Utility Customer Service Representative jobs look for? The top searched job categories for Utility Customer Service Representative jobs are:
Utility Customer Service Representative jobs near you

Customer Service Representative CSR

HONEST ABE'S HOME SERVICES

Osage Beach, MO • On-site

$14/hr

Other

Posted 19 days ago

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Additional Compensation:

  • Pay: $14.00 per hour + CSR Performance Bonus Program
  • Commissions: 4% of sold service calls
  • Bonus: Up to $910 a month
  • Anticipated annual income: $26,440.00 plus commissions

Communication method(s) used:

  • Email
  • Phone
  • Chat

Schedule:

  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:

  • No

Job Type: Part-time

Expected hours: 20 per week

Benefits:

  • Flexible schedule
  • On-the-job training

Experience level:

  • 2 years

Shift:

  • Day shift
  • Rotating shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:

  • Call center
  • In-person

Education:

  • High school or equivalent (Required)

Experience:

  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:

  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person

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