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Utility Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Pop-A-Shot

Customer Service Rep

Peoria, IL

$15.75 - $21.25/hr

Description 2022 Customer Service Representative & Goals The Customer Service Representative will ... Utilities ERP system to monitor Backorders and Orders not Fulfilled. ? Manages other aspects of ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

CSR Engineering

Civil Engineer

Pleasant View, TN · On-site

Salary: $100,000 $140,000 per year (based on experience and licensure) CSR Engineering is seeking a ... Design and oversee the installation of utility systems, such as water distribution, wastewater ...

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All JobsUtility Customer Service Representative Jobs

Utility Customer Service Representative information

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$9

$18

$26

How much do utility customer service representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for utility customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Utility Customer Service Representative do?

A Utility Customer Service Representative assists customers with inquiries and issues related to utility services such as water, gas, or electricity. Their responsibilities typically include answering questions about billing, service outages, payment options, and new service requests. They may also handle customer complaints, process payments, and coordinate with field technicians for service-related tasks. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Utility Customer Service Representative vs Meter Reader?

AspectUtility Customer Service RepresentativeMeter Reader
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; basic technical skills
Work EnvironmentOffice setting; customer interactionOutdoor; reading meters at various locations
Employer & Industry UsageUtility companies; customer support rolesUtility companies; field operations
Common Search & Comparison IntentUnderstanding customer service roles in utilitiesField work and technical roles in utilities

The Utility Customer Service Representative primarily handles customer inquiries, billing issues, and account management within utility companies, often working in an office environment. In contrast, a Meter Reader focuses on physically reading utility meters in the field. Both roles are essential in utility operations but differ in work setting and daily tasks.

What are some common challenges Utility Customer Service Representatives face when assisting customers, and how are these typically addressed?

Utility Customer Service Representatives often encounter challenges such as addressing billing disputes, handling service outages, and managing interactions with frustrated customers. To address these issues, representatives are trained in conflict resolution, problem-solving, and effective communication techniques. They also rely on internal knowledge bases and collaborate closely with technical teams and supervisors to resolve complex concerns efficiently. Regular training and support from team leads help representatives stay updated on procedures and maintain high-quality customer service.

What are the key skills and qualifications needed to thrive as a Utility Customer Service Representative, and why are they important?

To thrive as a Utility Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and utility-specific databases is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and resolve issues. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive relationship between the utility company and its customers.
More about Utility Customer Service Representative jobs
What cities are hiring for Utility Customer Service Representative jobs? Cities with the most Utility Customer Service Representative job openings:
What job categories do people searching Utility Customer Service Representative jobs look for? The top searched job categories for Utility Customer Service Representative jobs are:
Utility Customer Service Representative jobs near you
Infographic showing various Utility Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Domino's

Springfield, VT • On-site

$16 - $21.75/hr

Full-time

Re-posted 12 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,900 frontline employees who took The Breakroom Quiz

20th of 23 rated food delivery companies

Job description

Customer Service Representative (CSR)


Customer Service Representative:

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder.


Daily Routine:

  • Greet customers and provide them with a positive, engaging experience with your personality, professionalism and performance
  • Take customer orders (in-person or over the phone) working with our technology and Point of Sales System
  • Create a great in-store customer experience by cleaning, preparing, and maintaining the front of the store
  • Ensure orders are organized and accurate.

Necessary Skills:

  • Ability to multi-task/work efficiently under pressure
  • Ability to work in a fast-paced environment - Handle the Rush
  • Effective communication with team members and customers
  • Understand safe food handling, food storage and sanitation
  • Ability to work nights and weekends
  • Excellent customer service skills
  • Ability to take direction from management
  • Must be 16 years of age or older to be considered

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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