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Utility Customer Service Representative Jobs (NOW HIRING)

South Carolina 811

Customer Service Representative

$17.77/hr

Customer Service Representative - Remote (South Carolina Only) Location: Remote - Must Reside in ... Customer Service | Call Center | Public Safety | Utilities | Operations Support Schedule: Monday ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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Utility Customer Service Representative information

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How much do utility customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for utility customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a utility customer service representative do?

A Utility Customer Service Representative assists customers with inquiries and issues related to utility services such as water, gas, or electricity. Their responsibilities typically include answering questions about billing, service outages, payment options, and new service requests. They may also handle customer complaints, process payments, and coordinate with field technicians for service-related tasks. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Utility Customer Service Representative vs Meter Reader?

AspectUtility Customer Service RepresentativeMeter Reader
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; basic technical skills
Work EnvironmentOffice setting; customer interactionOutdoor; reading meters at various locations
Employer & Industry UsageUtility companies; customer support rolesUtility companies; field operations
Common Search & Comparison IntentUnderstanding customer service roles in utilitiesField work and technical roles in utilities

The Utility Customer Service Representative primarily handles customer inquiries, billing issues, and account management within utility companies, often working in an office environment. In contrast, a Meter Reader focuses on physically reading utility meters in the field. Both roles are essential in utility operations but differ in work setting and daily tasks.

What are some common challenges utility customer service representatives face when assisting customers, and how are these typically addressed?

Utility Customer Service Representatives often encounter challenges such as addressing billing disputes, handling service outages, and managing interactions with frustrated customers. To address these issues, representatives are trained in conflict resolution, problem-solving, and effective communication techniques. They also rely on internal knowledge bases and collaborate closely with technical teams and supervisors to resolve complex concerns efficiently. Regular training and support from team leads help representatives stay updated on procedures and maintain high-quality customer service.

What are the key skills and qualifications needed to thrive as a utility customer service representative, and why are they important?

To thrive as a Utility Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and utility-specific databases is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and resolve issues. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive relationship between the utility company and its customers.
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What cities are hiring for Utility Customer Service Representative jobs?

Cities with the most Utility Customer Service Representative job openings:

What job categories do people searching Utility Customer Service Representative jobs look for?

The top searched job categories for Utility Customer Service Representative jobs are:

Utility Customer Service Representative jobs near you
Infographic showing various Utility Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Operations

Kansas City, MO • On-site

$15.50 - $21.25/hr

Other

Re-posted 10 days ago

Job description

Spectrum Mobile Customer Service Representative

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

Responsibilities

At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
  • Resolving mobile customer inquiries while creating best-in-class customer experiences
  • Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you'll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you'll thrive inside our lively environment.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

Apply