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Utility Customer Service Representative Jobs (NOW HIRING)

Westinghouse

Customer Service Representative

Boston, MA · On-site

$20 - $24/hr

Customer Service Representative WECTEC Staffing Services provides customer-focused solutions with ... Serve as a primary contact for customers, utility providers, vendors, and third-party suppliers.

New

Valley Telephone

Customer Service Representative

Dilley, TX · On-site

$14.75 - $20/hr

Customer Service Representative The Customer Service Representative (CSR) serves as the first point ... Experience in telecommunications, utilities, or a related industry is a plus. * Must have a valid ...

City of Lodi

Senior Customer Service Representative

Lodi, CA · On-site

$20.50 - $28.25/hr

In addition to complex Customer Service Representative duties this class will be performing Utility Billing functions, including daily tasks and serving as back-up as needed. The position may also ...

CSR Engineering

Civil Engineer

Pleasant View, TN · On-site

Salary: $100,000 $140,000 per year (based on experience and licensure) CSR Engineering is seeking a ... Design and oversee the installation of utility systems, such as water distribution, wastewater ...

Valley Telephone

Customer Service Representative

Dilley, TX · On-site

$14.75 - $20/hr

SUMMARY The Customer Service Representative (CSR) serves as the first point of contact for ... Experience in telecommunications, utilities, or a related industry is a plus. * Must have a valid ...

Wesco

Customer Service Representative - Utility

Olathe, KS

$15.50 - $21/hr

As a Customer Service Representative, you will respond to customer inquiries, provide information, resolve issues, and ensure a positive customer experience. You will handle both routine and complex ...

IBEX

Customer Service Representative

$16.50 - $22.25/hr

Customer Support Representative Looking for a remote career where your hard work and your ... At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ...

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Utility Customer Service Representative information

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How much do utility customer service representative jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for utility customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Utility Customer Service Representative do?

A Utility Customer Service Representative assists customers with inquiries and issues related to utility services such as water, gas, or electricity. Their responsibilities typically include answering questions about billing, service outages, payment options, and new service requests. They may also handle customer complaints, process payments, and coordinate with field technicians for service-related tasks. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Utility Customer Service Representative vs Meter Reader?

AspectUtility Customer Service RepresentativeMeter Reader
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; basic technical skills
Work EnvironmentOffice setting; customer interactionOutdoor; reading meters at various locations
Employer & Industry UsageUtility companies; customer support rolesUtility companies; field operations
Common Search & Comparison IntentUnderstanding customer service roles in utilitiesField work and technical roles in utilities

The Utility Customer Service Representative primarily handles customer inquiries, billing issues, and account management within utility companies, often working in an office environment. In contrast, a Meter Reader focuses on physically reading utility meters in the field. Both roles are essential in utility operations but differ in work setting and daily tasks.

What are some common challenges Utility Customer Service Representatives face when assisting customers, and how are these typically addressed?

Utility Customer Service Representatives often encounter challenges such as addressing billing disputes, handling service outages, and managing interactions with frustrated customers. To address these issues, representatives are trained in conflict resolution, problem-solving, and effective communication techniques. They also rely on internal knowledge bases and collaborate closely with technical teams and supervisors to resolve complex concerns efficiently. Regular training and support from team leads help representatives stay updated on procedures and maintain high-quality customer service.

What are the key skills and qualifications needed to thrive as a Utility Customer Service Representative, and why are they important?

To thrive as a Utility Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and utility-specific databases is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and resolve issues. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive relationship between the utility company and its customers.
More about Utility Customer Service Representative jobs
What cities are hiring for Utility Customer Service Representative jobs? Cities with the most Utility Customer Service Representative job openings:
What job categories do people searching Utility Customer Service Representative jobs look for? The top searched job categories for Utility Customer Service Representative jobs are:
Utility Customer Service Representative jobs near you

Customer Service Representative

Dauntless Marketing Group

Arlington, TX

$14.50 - $19.50/hr

Full-time

Posted 18 days ago

Job description

Company Description

Our company is a private brand marketing firm, we are partnered with some of the most well known Fortune 500 clients within the technology, entertainment, utility, energy, and telecommunication industries. We push our candidates to step outside of their comfort zones while practicing their newly acquired skills alongside more advanced team members, they achieve fantastic goals in exceptionally short amounts of time.

Job Description

Our firm is currently seeking a Customer Service Representative in Arlington, TX. The Customer Service Representative will interact with customers to answer general inquiries, resolves issues, and handle customer complaints. The ideal candidate will maintain a professional image both in our office and in our clients' atmospheres and uphold a can-do attitude at all times.

Customer Service Representative Responsibilities:

Provide excellent customer service to all clients/customers and maintain adequate appointment times

Report any new customer acquisitions or account changes to the Director of Operations

Resolve customer support related issues and provide customers with proper solutions to their concerns

Job Requirements

At least 1+ year experience in an office, retail, or other customer service environment

Strong communication skills

Basic office etiquette

Ability to juggle multiple tasks simultaneously

Qualifications
  • 2 years of customer service experience (preferred)
  • At least 18 years of age
  • Eligible to work in the United States
  • Have FULL-time availability
  • Have High School Diploma or Equivalent
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply