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Utility Customer Service Representative Jobs (NOW HIRING)

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Customer Service Representative

Elk Grove, CA · On-site

$17 - $21/hr

We are seeking a Customer Service Representative to join our team! You will be responsible for ... utility billing company.

City of Garland Texas

$33K - $38K/yr

Up to 2 years utility customer service billing or CIS experience Or an equivalent combination of ... representative of those an employee encounters while performing the essential functions of this job.

Etherfi

Customer Service Representative

New York, NY · On-site

$17.50 - $23.75/hr

... utility with real-world convenience. With over $8B in assets under management and a lean, agile ... The Customer Service Representative will be responsible for providing exceptional customer support ...

AP&T

$24/hr

Customer Service Representative Are you looking for a meaningful career in a close-knit community ... Ongoing employee appreciation and recognition Why AP&T? We're a small, employee-owned utility ...

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays . ABOUT CMC ELECTRIC, LLC We have served the electrical needs of residents and businesses in the ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Utility Customer Service Representative information

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How much do utility customer service representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for utility customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Utility Customer Service Representative do?

A Utility Customer Service Representative assists customers with inquiries and issues related to utility services such as water, gas, or electricity. Their responsibilities typically include answering questions about billing, service outages, payment options, and new service requests. They may also handle customer complaints, process payments, and coordinate with field technicians for service-related tasks. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Utility Customer Service Representative vs Meter Reader?

AspectUtility Customer Service RepresentativeMeter Reader
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; basic technical skills
Work EnvironmentOffice setting; customer interactionOutdoor; reading meters at various locations
Employer & Industry UsageUtility companies; customer support rolesUtility companies; field operations
Common Search & Comparison IntentUnderstanding customer service roles in utilitiesField work and technical roles in utilities

The Utility Customer Service Representative primarily handles customer inquiries, billing issues, and account management within utility companies, often working in an office environment. In contrast, a Meter Reader focuses on physically reading utility meters in the field. Both roles are essential in utility operations but differ in work setting and daily tasks.

What are some common challenges Utility Customer Service Representatives face when assisting customers, and how are these typically addressed?

Utility Customer Service Representatives often encounter challenges such as addressing billing disputes, handling service outages, and managing interactions with frustrated customers. To address these issues, representatives are trained in conflict resolution, problem-solving, and effective communication techniques. They also rely on internal knowledge bases and collaborate closely with technical teams and supervisors to resolve complex concerns efficiently. Regular training and support from team leads help representatives stay updated on procedures and maintain high-quality customer service.

What are the key skills and qualifications needed to thrive as a Utility Customer Service Representative, and why are they important?

To thrive as a Utility Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and utility-specific databases is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and resolve issues. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive relationship between the utility company and its customers.
More about Utility Customer Service Representative jobs
What cities are hiring for Utility Customer Service Representative jobs? Cities with the most Utility Customer Service Representative job openings:
What job categories do people searching Utility Customer Service Representative jobs look for? The top searched job categories for Utility Customer Service Representative jobs are:
Utility Customer Service Representative jobs near you
Infographic showing various Utility Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative I

Customer Service Representative I

Albemarle County Service Authority

Charlottesville, VA • On-site

$52K - $63K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

ALBEMARLE COUNTY SERVICE AUTHORITY

HAS THE FOLLOWING EMPLOYMENT OPPORTUNITY

CUSTOMER SERVICE REPRESENTATIVE I

The Albemarle County Service Authority (ACSA), a public water and wastewater utility serving the greater Albemarle area, is seeking a qualified Customer Service Representative. This position requires a detail-oriented individual with excellent customer service, communication, and organizational skills who can thrive in a fast-paced environment. Responsibilities include assisting customers in person, by phone, and via email with billing inquiries, service requests, account changes, payment options, rates, and water consumption concerns; processing customer payments, new service applications, service cancellations, deposits, and refunds; generating bills, notices, reports, adjustments, and work orders; reviewing meter reading data and assisting with high-consumption and leak-related inquiries; supporting collection activities and payment arrangements; dispatching personnel for service calls and emergencies via radio communication; and maintaining accurate customer records, files, and departmental inventories. The successful candidate will demonstrate professionalism, accuracy, sound judgment, and a commitment to providing exceptional customer service.

Qualified Candidates will possess:

  • Graduation from high school (GED considered)
  • 3 or more years of job-related experience
  • Considerable experience in MS Office Programs; utility billing experience a plus
  • Experience in an office setting with extensive public contact and general knowledge of standard office methods and procedures
  • The ability to work as a team in meeting daily deadlines.

Hiring Salary Range: $52,745 - $63,294

ACSA is an Equal Opportunity Employer

** Position Open Until Filled **

Application and complete job description available at the

Albemarle County Service Authority

168 Spotnap Road, Charlottesville, VA 22911 (434) 977-4511

Or visit our website: www.serviceauthority.org


Job Posted by ApplicantPro