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Utility Customer Account Director Jobs (NOW HIRING)

Infovista

Account Director CX

... customer churn mitigation, enabling organizations to maximize customer lifetime value and ... Utilities & Healthcare groups in AMER region. We are looking for a sales professional with ...

Forhyre

Account Director

New York, NY · On-site

An effective Account director has a great aptitude for building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account ...

Deephealth

Strategic Account Director

Somerville, MA · Remote

$120K - $160K/yr

Our Strategic Account Directors build and execute account strategies that align customer goals with company growth objectives, resulting in high customer retention, expansion, and long-term ...

RadNet

Strategic Account Director

Somerville, MA · Remote

$120K - $160K/yr

Our Strategic Account Directors build and execute account strategies that align customer goals with company growth objectives, resulting in high customer retention, expansion, and long-term ...

Hmixray

$120K - $160K/yr

Our Strategic Account Directors build and execute account strategies that align customer goals with company growth objectives, resulting in high customer retention, expansion, and long-term ...

Deephealth

Strategic Account Director

Somerville, MA · Remote

$120K - $160K/yr

Our Strategic Account Directors build and execute account strategies that align customer goals with company growth objectives, resulting in high customer retention, expansion, and long-term ...

DeepHealth

Strategic Account Director

Somerville, MA · On-site +1

$120K - $160K/yr

Our Strategic Account Directors build and execute account strategies that align customer goals with company growth objectives, resulting in high customer retention, expansion, and long-term ...

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Utility Customer Account Director information

See salary details

$58.5K

$113.3K

$190K

How much do utility customer account director jobs pay per year?

As of Sep 12, 2026, the average yearly pay for utility customer account director in the United States is $113,343.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $122,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Utility Customer Account Director jobs?

For Utility Customer Account Director jobs, the most frequently searched job titles are:

Account Manager-Director (Energy & Utilities sector)

Baltimore, MD • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Job Title: Account Manager-Director (Energy & Utilities sector) Type: Contract to Hire or possible Direct Hire Contractor Work Model: REMOTE – OFFSITE Position Overview We are seeking a dynamic and experienced Account Director with a specific focus on the energy and utilities sector. In this role, you will manage and expand a portfolio of utility and energy accounts while helping identify growth opportunities within existing client relationships. You will represent a team that delivers innovative digital, cloud, and data-driven solutions in a client-focused consulting environment. Working closely with utility organizations, you will help drive digital transformation initiatives that enhance customer experiences, improve digital engagement and self-service capabilities, and deliver meaningful business outcomes. The ideal candidate combines deep utility industry knowledge with strong relationship management skills, technical acumen, and a proven ability to independently lead strategic client conversations. Responsibilities Account Management:

  • Build and maintain strong relationships with utility and energy sector clients by understanding their business challenges, strategic priorities, and objectives.
  • Serve as the primary point of contact for key client stakeholders and executive sponsors.
  • Understand client business and technology needs to effectively position solutions and drive customer success.
  • Lead regular client communications, providing updates, addressing concerns, and ensuring overall client satisfaction.
  • Monitor account performance metrics, analyze trends, and identify opportunities for improvement and growth.
  • Conduct Quarterly Business Reviews (QBRs), develop strategic account plans, and create long-term growth strategies.
Account Expansion:
  • Identify and drive opportunities for account growth within the existing client base and develop strategies to capitalize on these opportunities
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to align efforts and support account expansion initiatives
  • Conduct in-depth account reviews to uncover additional needs or areas where our products/services can provide value to clients
  • Present and promote new products, upgrades, or solutions to clients, emphasizing the benefits and potential impact on their business
Relationship Building:
  • Cultivate strong relationships with key stakeholders, serving as the primary point of contact for strategic accounts and ensuring their needs are met by proactively engage with clients by fostering strong relationships, acting as a trusted advisor, resource and partner
  • Attend and drive key client meetings, workshops, industry events, and networking sessions to stay updated on market trends and maintain a deep understanding of clients' businesses
  • Anticipate and resolve risk, issues or challenges that may arise, ensuring high client satisfaction and retention rates
  • Actively seek feedback from clients to identify areas for improvement and relay valuable insights to internal teams
  • Excellent communication, negotiation and relationship building skills
Sales & Strategic Growth:
  • Partner with business development teams to support account strategies and growth initiatives.
  • Assist with contract renewals, negotiations, and expansion opportunities.
  • Provide accurate forecasting, account updates, and business insights to leadership.
  • Identify new opportunities within existing accounts and support the development of expansion plans
Requirements
  • 5+ years of experience working within the energy and utilities industry.
  • 5+ years of experience in an Account Director, Client Partner, Account Management, Client Services, or similar client-facing leadership role.
  • Proven success managing and expanding strategic accounts in a B2B environment.
  • Experience supporting customer-facing digital solutions, platforms, mobile applications, web experiences, or digital transformation initiatives within the utility or energy sector.
  • Strong technical and business acumen, with the ability to confidently discuss digital platforms, mobile applications, cloud technologies, and customer experience solutions with both business and technical stakeholders.
  • Demonstrated ability to independently lead client relationships, strategic planning efforts, executive business reviews, and growth conversations.
  • Excellent communication, presentation, negotiation, and relationship-building skills.
  • Strong analytical and problem-solving capabilities with the ability to leverage data to drive decisions and recommendations.
  • Proven ability to build and maintain executive-level relationships across client organizations.
  • Self-motivated, results-oriented, and capable of working independently in a remote environment.
  • Proficiency with CRM platforms and account management tools.
  • Ability to travel periodically to support client meetings, industry events, and business development activities (typically less than 25%).
Preferred
  • Experience working within a consulting, professional services, digital services, or agency environment.
  • Experience supporting utility customer engagement, customer experience, self-service, digital product, or digital transformation initiatives.
  • Familiarity with customer-facing utility solutions such as account management portals, mobile applications, billing experiences, outage communications, customer engagement platforms, or related technologies.
  • Experience collaborating with cross-functional product, engineering, UX, and delivery teams.
  • Sales, business development, or account expansion experience.
  • Strong understanding of cloud, web, mobile application, digital product, and marketing technologies

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-2 #LI-CB5 Ref: #856-Baltimore-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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