Customer Director Utilities Jobs (NOW HIRING)

At Orange County Government in Orlando, Florida, we are proud to serve the public with integrity, honesty, fairness and professionalism. We develop innovative policies and services that affect Central Florida and shape the future of our communities. Orange County Utilities is one of the largest utility providers in Florida and is recognized nationally and locally for outstanding operations, efficiencies, innovations, education programs and customer focus. We provide water and wastewater services to a population of over 500,000 citizens and 75 million annual guests; operate the largest publicly owned landfill in the state; and manage in excess of a billion dollars of infrastructure assets. Our focus is on excellent quality, customer service, sustainability, and commitment to employee development.

Director – Utilities is an appointed Executive‑level position. The incumbent serves at the pleasure of the County Mayor and reports to the Deputy County Administrator. The Director oversees seven divisions and a staff of over 1,000 employees and is responsible for protecting the health and safety of citizens, as well as complying with water, reclaimed water and solid waste regulatory requirements.

Manage, plan and direct the department to ensure that water, wastewater and refuse disposal services are provided to protect public health and the environment and comply with regulatory requirements, and to respond to the needs of the citizens of the County.

• Develop department policies and procedures for infrastructure consisting of water and wastewater treatment facilities, pump and transfer stations, pipelines and landfills.
• Develop overall plans and specific approaches to provide necessary services to existing customers and satisfy future demands.
• Advise the County Administrator and County Commission through meetings, discussion reports, memorandums, presentations and public hearings. Prepare ordinances and resolutions for Commission action.
• Resolve problems for the County Administrator, County Commission, and division managers through investigations, discussions and evaluations.
• Review department operations through meetings with division managers, Deputy Director, and key staff members, and direct necessary changes.
• Review CIP with senior management, staff engineers and/or consultants by attending meetings and commenting on reports.
• Meet with developers to discuss service issues.
• Develop and monitor final budget in conjunction with division managers including reviewing encumbrance reports and monthly financial statements.
• Responsible for various personnel matters including hiring, discipline, training and development, performance appraisals and related activities.
• Participate in various County committees such as Professional Services Review Committee, Union negotiation management team, etc.
• Perform other duties of a comparable level as assigned.

Requires a Bachelor's degree in Public or Business Administration, Civil, Sanitary or Environmental Engineering or a related field and ten (10) years of administrative experience in the water, wastewater and/or resource recovery field, to include five years of supervisory experience.

Registration as a Professional Engineer as issued by the Florida Board of Engineering Examiners is preferred.

Open Date: 03/12/2026
Close Date: 04/11/2026
This posting is subject to close without prior notice.

$156,852 - $227,427 - Annually (Based on County policy)

• 10 paid holidays and 2 floating holidays annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid TERM (sick) time annually.
• Low‑cost medical, dental, vision, additional life insurance.
• Free basic life, long‑term disability, and employee assistance for all family members effective on day one.
• Participation in the Florida Retirement System.
• Employee assistance program includes multiple free one‑on‑one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers.
• Free onsite wellness coaching, including dietician and nurse.
• Tuition reimbursement program.
• Earn service time to forgive student loans.

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents via the secure Box.com folder. Your cover letter should include the Job ID number, the title of the position, your full name and the last 4 digits of your social security number. If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education or the Council for Higher Education Accreditation. If you have obtained education from a country outside the United States, your degree or diploma must be evaluated to determine United States equivalency by a member of the National Association of Credential Evaluation Service or the Association of International Credentials Evaluations at your expense.

Orange County Utilities
9150 Curry Ford Road
Orlando, FL 32825

Selected candidates will be required to provide employment references and will be required to complete a pre‑employment drug, physical and background check.