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Customer Director Utilities Jobs (NOW HIRING)

City of Pierre

UTILITIES DIRECTOR

Pierre, SD · On-site

The utilities director is a key member of the City's leadership team and is responsible for ... Attends meetings; prepares reports; responds to customer inquiries and complaints. * Remains ...

City of Pierre

UTILITIES DIRECTOR

Pierre, SD · On-site

The utilities director is a key member of the City's leadership team and is responsible for ... Attends meetings; prepares reports; responds to customer inquiries and complaints. * Remains ...

Oklahoma Municipal League, Inc.

$110K - $121K/yr

Utilities Director/City Engineer Listing Description STARTING SALARY: $110,411.32 - $121,961.57 ... Establish a culture of professionalism, accountability, customer service, and continuous ...

FuelCell Energy

Summary In this role, the Director - Utility Segment will play a critical role in expanding ... Develop comprehensive account plans for strategic utility customers and manage opportunities ...

City of Thornton

Utilities Director

Denver, CO · On-site

$182K - $241K/yr

Thank you for your interest in the Utilities Director position at the City of Thornton. For more ... Monitors departmental operations and customer service to ensure quality control; identifies and ...

Alterra

Water/Wastewater Utilities Director

Warren, VT · On-site

$70K/yr

The Utilities Director is responsible for all aspects (financial, safety, compliance, permitting, construction, maintenance, operations, customer relations, reporting, staff, public relations ...

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Customer Director Utilities information

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$39K

$123.3K

$196.5K

How much do customer director utilities jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer director utilities in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

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UTILITIES DIRECTOR

Pierre, SD • On-site

City of Pierre
See more jobs at City of Pierreexternal

Full-time

Re-posted 10 days ago

Key responsibilities

  • Directs the operations, construction, maintenance, and repair of the city's electric, water, and wastewater utilities.

  • Oversees the construction, maintenance, and repair of city streets and related infrastructure.

  • Develops and manages department goals, budgets, and work standards, ensuring compliance with regulations and long-term infrastructure planning.

Job description

The City of Pierre seeks a passionate individual to join our team in making Pierre one of the best places to live, work, and visit. This position directs the operations, construction, maintenance, and repair of the city's electric, water, and wastewater utilities and directs the city's street construction, maintenance, and repair operations. The utilities director is a key member of the City's leadership team and is responsible for ensuring the safe, reliable, compliant, and cost-effective delivery of utility services while planning for long-term infrastructure sustainability, regulatory requirements, and community growth.
Utilities Director UTIL/1
Utilities
JOB SUMMARY
This position directs the operations, construction, maintenance, and repair of the city's electric, water, and wastewater utilities and directs the city's street construction, maintenance, and repair operations.
MAJOR DUTIES
  • Directs the construction, maintenance, repair, and operation of city utility systems, including electric, water, and wastewater utilities.

  • Directs the construction, maintenance, and repair of city streets and related infrastructure.

  • Sets department goals, objectives, and work standards.

  • Ensures the safe, efficient, and reliable operation of all utility systems.

  • Ensures compliance with relevant state and federal regulations related to water quality, environmental impact, reliability, load shedding, and public safety.

  • Works with the leadership team in the development of long-range plans for the city's utility infrastructure relative to future growth and sustainability.

  • Represents the department to internal and external stakeholders, including the City Commission, planning boards, state agencies, and ratepayers.

  • Attends meetings; prepares reports; responds to customer inquiries and complaints.

  • Remains informed of industry trends and developments in the field.

  • Manages and coordinates the development of annual budgets, including capital and operating budgets; computes annual revenue projections from sales for the utility departments for use in the budgeting process; proposes utility rate increases to meet revenue requirements.

  • Monitors the expenditure of funds to ensure departments operation within assigned budgets; authorizes department expenditures as needed.

  • Interviews, trains, assigns, directs, schedules, supervises, evaluates, and disciplines personnel.

  • Represents the city on a variety of external boards and agencies.

  • Attendance is an essential function of this position.

  • Performs related duties.

KNOWLEDGE REQUIRED BY THE POSITION
  • Knowledge of the principles and practices of public utilities management.

  • Knowledge of state and federal regulations related to electrical, water, and wastewater utilities.

  • Knowledge of federal highway and State Department of Transportation regulations.

  • Knowledge of safety policies and procedures.

  • Knowledge of budget management and governmental accounting principles.

  • Knowledge of risk management principles and practices.

  • Knowledge of relevant federal and state laws, county ordinances, and department policies and procedures.

  • Knowledge of computers and job-related software programs.

  • Skill in management and supervision.

  • Skill in the negotiation and management of contracts.

  • Skill in problem solving.

  • Skill in prioritizing and planning.

  • Skill in interpersonal relations.

  • Skill in oral and written communication.

SUPERVISORY CONTROLS
The City Administrator assigns work in terms of department goals and objectives. The supervisor reviews work through conferences, reports, and observation of department activities.
GUIDELINES
Guidelines include FERC and EPA regulations; Southwest Power Pool Regional Transmission agency guidelines; state and local regulations; industry standards, including IEEE, APPA, and APWA guidelines; permitting requirements, land use regulations, and interconnection standards; and city policies and procedures. These guidelines require judgment, selection, and interpretation in application. This position develops department guidelines.
COMPLEXITY/SCOPE OF WORK
  • The work consists of varied administrative, supervisory, technical, and management duties. Dealing with a complex mix of technical challenges, strategic planning, financial management, and crisis response contributes to the complexity of the position.

  • The purpose of this position is to supervise the city's utility and streets operations. Successful performance helps ensure the effective and efficient operation of the department and affects the quality of life for city residents.

CONTACTS
  • Contacts are typically with co-workers, other city employees, elected and appointed officials, state and federal regulators, construction company representatives and contractors, energy suppliers, members of the news media, and the general public.

  • Contacts are typically to exchange information, motivate persons, negotiate matters, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT
  • The work is typically performed while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.

  • The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY
This position has direct supervision over Construction and Operations Manager (1) and Electric Superintendent (1).
Qualifications
Degree in engineering, public administration, business administration, or a related field with at least three years experience or an equivalent combination of education & experience. Must possess strong administrative skills, oral & written communication skills. Municipal government experience would be preferred.
Miscellaneous Information
UP TO A $3,000 HIRING BONUS!

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