Utility Billing Manager Jobs in Wisconsin (NOW HIRING)

Description Water Systems Manager - Department of Public Works The City of West Allis is seeking an energetic and highly professional Water Systems Manager who demonstrates direct, effective communication skills and the ability to build and nurture strong working relationships. We seek a collaborative leader who can confidently guide operations while partnering across departments and engaging positively with the community. The Water Systems Manager is responsible for overseeing the installation, operation, and maintenance of the City's water distribution system to ensure the safe and reliable delivery of potable water.

This role is crucial for protecting public health, optimizing system performance, and supporting long-term infrastructure planning. Examples of Duties Supervise the operation, maintenance, construction, and repair of the water distribution system, including water mains, valves, hydrants, services, two water towers, the reservoir, and the pump station. Plan, schedule, coordinate, and supervise all field operations, maintenance, laboratory analysis, material acquisition, contractors, and related activities to ensure efficient use of personnel and resources.

Oversee the underground utility locating service in response to Digger's Hotline requests. Maintain accurate facility, construction, operational, and maintenance records. Maintain strong working knowledge of SCADA, GIS, and the City's asset management and service request software.

Complete all required operating and maintenance reports, including federal, state, and local regulatory documentation. Attend pre-construction meetings and coordinate with contractors on projects impacting City water infrastructure. Assist in developing and executing the utility's operational and capital improvement program budgets.

Monitor and interpret local, state, and federal codes, rules, and regulations related to water distribution. Develop written standard operating procedures and work methods for water crews. Coordinate and supervise the installation of water service taps.

Oversee the water utility billing function related to metering and administration of the City's billing services. Respond to emergency calls during off-hours. Assist in coordinating the City's cross-connection program.

Collaborate with the Engineering Department on construction projects and the lead service line replacement program. Notify water customers regarding interruptions in service. Prepare purchase requisitions and material reports.

Review and approve invoices for payment in a timely manner. Develop work schedules for Water Distribution employees. Establish standard training criteria for new and existing employees.

Evaluate the performance of employees under direct supervision. Click here for the full job description. Qualifications Possess a valid Wisconsin Department of Natural Resources (DNR) Water Distribution Operator License AND Associate degree in Civil Engineering, Public Administration, or a related field and at least 4 years of recent paid experience in public water distribution systems; OR High school diploma or equivalent and at least 8 years of recent paid experience in public water distribution systems.

Preferred Qualifications Familiarity with Public Service Commission requirements Experience with water utility billing Previous supervisory experience Why Work for Us As you take care of our city, we'll take care of you. We offer valuable benefits and perks, including: Health & Wellness: City covers 88% of the medical premium (HRA plan). FREE dental insurance.

FREE life insurance. FREE long-term disability coverage. Retirement: Participate in Wisconsin's Retirement Fund with 7% city contribution.

Generous Time Off: Up to 25 days annually to start. Holiday pay (up to 9 days). Professional Growth: Paid training - we invest in our employees.

Tuition reimbursement. Educational bonuses for certifications/training completed on city time. Opportunities for advancement.

Financial Perks: Student loan repayment program. Federal loan forgiveness. Annual salary increases.

Culture & Extras: Paid employee recognition programs. Employee wellness program. Employee assistance program.

Pet insurance. Employee events and more. Learn more about working for the City of West Allis here.