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Utility Billing Manager Jobs in Nevada (NOW HIRING)

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are popular job titles related to Utility Billing Manager jobs in Nevada?

For Utility Billing Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Nevada look for?

The top searched job categories for Utility Billing Manager jobs in Nevada are:

Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Nevada as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Sr. Engineer System Protection

BizTek People, Inc. | APA International Placement Consultants

Reno, NV • On-site

Contractor

Re-posted 22 hours ago

Job description


Job Summary
Seeking a detail-oriented and analytical Utility Revenue Specialist to support accurate and timely utility billing by identifying, investigating, and resolving billing discrepancies. This role is critical to maintaining customer satisfaction and ensuring compliance with internal policies and regulatory standards.
Key Responsibilities
  • Investigateand resolve billing errors utilizing the customer information system(CSS).
  • Processbilling corrections and adjustments in compliance with company proceduresand audit standards.
  • Interpretand apply utility tariffs, billing policies, and regulatory practices.
  • Researchclient billing issues as directed.
  • Maintaindetailed records of billing activities using Excel spreadsheets.
  • Contributeto process documentation and suggest updates to billing procedures foroperational efficiency.
  • Supportvarious ad-hoc billing projects as needed.

Requirements
Requirement
  • Minimum8 years transmission system protection experience.
  • Engineeringdegree from an ABET accredited college/university or high school diplomaor equivalent required; bachelor's degree in business or related fieldpreferred.
  • ProfessionalEngineering (PE) license registration
  • Proficientwith the MS Office Suite including Outlook, Word, and Excel.
  • Stronganalytical and organizational skills with high attention to detail.
  • Abilityto manage deadlines effectively in a fast-paced environment
  • Technicalanalyses utilizing appropriate computer modeling techniques.
  • Timemanagement, organizational, oral, and written communication,interpersonal, analytical, problem-solving, and decision-making skills.
  • Provenexperience in system modeling and fault analysis software (ASPEN, CAPE,ETAP, or EasyPower), and Microsoft Software Applications (Word, Excel,Power Point, and Access).
  • Experienceapplying protection system engineering practices and principles in thefollowing areas: transmission line, bus, transformer, shunt capacitorbank, reactor bank, feeder, remedial action schemes, and communicationassisted protection schemes.
  • Familiarwith the application of NERC PRC standards for compliance.
  • Strongknowledge of relay coordination studies, and development of associatedprotective relay settings for systems ranging from 12.47 kV to 345 kV isrequired. Experience with 500 kV systems is a plus.

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