ZipRecruiter

Log In

1

Utility Billing Manager Jobs in Missouri (NOW HIRING)

Liberty

Manager, Billing System Controls

Joplin, MO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimum 5-10 years of experience in utility billing, rate implementation or SAP configuration management. * Experience working in a regulated utility environment (gas, water, or electric) strongly ...

City of Kearney

FINANCE DIRECTOR

Kearney, MO · On-site

$103 - $119/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... and management for the City of Kearney's financial and administrative service functions, including accounting, budgeting, financial reporting, payroll, accounts payable, utility billing, and ...

The Scion Group

Assistant Community Manager

Columbia, MO · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting. * Ensures move-in, room assignments, transfer and move-out processes ...

The Scion Group

Assistant Community Manager

Columbia, MO · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting. * Ensures move-in, room assignments, transfer and move-out processes ...

Primoris Energy Services Corp

MO

Enter and maintain billing data within accounting, ERP, and project management systems (e.g ... utilities and distribution, and civil infrastructure clients. Primoris is ranked in the top 1% of ...

City of Maryville (MO)

Finance Director

Maryville, MO · On-site

$113K - $153K/yr

Direct and approve accounts payable, payroll processing, and water/sewer utility billing and collection functions. Review payroll records for accuracy. Manage city debt activities including issuance ...

City of Maryville, MO

Finance Director

Maryville, MO · On-site

$113K - $153K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Direct and approve accounts payable, payroll processing, and water/sewer utility billing and collection functions. * Review payroll records for accuracy. * Manage city debt activities including ...

next page

Showing results 1-20

All JobsUtility Billing JobsUtility Billing Manager JobsUtility Billing Manager Jobs in Missouri

Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are the most commonly searched types of Utility Billing jobs in Missouri?

The most popular types of Utility Billing jobs in Missouri are:

What are popular job titles related to Utility Billing Manager jobs in Missouri?

For Utility Billing Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Missouri look for?

The top searched job categories for Utility Billing Manager jobs in Missouri are:

Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Missouri as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Associate - Utility Billing

City of Kirkwood

Saint Louis, MO • On-site

$23.30 - $25.42/hr

Full-time

Posted 10 days ago

Job description

Our customer service associates are responsible for providing high-quality customer service related to municipal utility services, including water, sanitation, electric and related services. This position represents the City of Kirkwood as the first point of contact for our utility customers and incoming businesses. Performs a variety of clerical, financial, and customer-facing duties, including processing payments, managing customer accounts, responding to inquiries, and completing daily utility billing functions. This role requires accuracy, efficiency, and professionalism in handling customer transactions and supporting utility billing operations. Bills and collects in excess of thirty million dollars a year. This position processes all City payments including utilities, licenses, permits, Miscellaneous AR, Parks & Recreation, etc.  What you will be doing:Serve as the primary point of contact for customers in person, by phone, and electronically. Respond to inquiries regarding utility bills, account balances, service requests, and municipal policies. Explain utility charges, rate structures, fees, and billing procedures clearly and professionally. Resolve routine customer concerns and refer complex issues to the Utility Billing Supervisor as needed.Establish, update, and close customer utility accounts in accordance with departmental procedures. Process service requests, including new service, transfers, and final billings. Maintain accurate and complete customer account records. Assist customers with payment arrangements and account inquiries.Generate bills for service connections, final bills, and account adjustments. Review billing data for accuracy, including meter readings, consumption, and rate application. Process billing adjustments, corrections, and account updates in accordance with established procedures. Process and schedule requests for connection or disconnection of service including creating work orders for the electric and water reading.Receive, process, and post all City payments, including cash, checks, electronic payments, and credit card transactions. Balance daily cash drawers and prepare deposits in accordance with established procedures. Ensure accuracy and accountability in all cash handling activities. Scan, process and file checks and invoicesScan invoices, remittance advices and other documents in Laserfiche.Process and distribute City incoming mail.Place order for landscape bags for vendors and for the Finance department supply.Maintain files, records, and documentation related to utility billing and customer accounts. Perform data entry and maintain accurate records in billing and financial systems.Update monthly spreadsheets (gross receipts, taxes, telecommunications, etc.Our Ideal candidate has:High school diploma or equivalent required. Associate degree in Business, Accounting, or related field preferred Minimum of 1-3 years of customer service, cashiering, or clerical experience, preferably in a municipal or utility setting.Knowledge of customer service principles and practices. Basic understanding of utility billing processes and account management. Ability to accurately perform billing functions and process financial transactions. Ability to accurately handle cash and perform basic mathematical calculations. Proficiency in computer systems, including billing and financial software and Microsoft Office applications. Strong attention to detail and organizational skills. Ability to communicate clearly and professionally, both verbally and in writing. Ability to manage multiple tasks and work efficiently in a fast-paced environment. Ability to handle difficult or sensitive customer interactions with professionalism and tact.Ability to lift and carry landscape bags that weigh less than five pounds.