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Utility Billing Manager Jobs in Hawaii (NOW HIRING)

$131K/yr

Experience managing complex financial and operational utility programs, specifically including utility consumption/rate analysis, utility billing, and the execution of project funding (such as ERCIP ...

$131K/yr

Experience managing complex financial and operational utility programs, specifically including utility consumption/rate analysis, utility billing, and the execution of project funding (such as ERCIP ...

Manager, Fleet

Kaneohe, HI · On-site

$100K/yr

... utility, and support vehicles. This role ensures all vehicles are safe, well-maintained, and ... Review and approve payroll, billing, and vendor invoices. * Prepare operational and performance ...

Resident Service Specialist

Honolulu, HI · On-site

$23.59 - $27.25/hr

Coordinates and assists with all requests from resident with the property management team by ... utility bill (where applicable). * Monitors rental account balances where applicable. Ensures all ...

Oversee accounts receivable operations, collections management, customer billing controls, and ... Manage and oversee Public Utilities Commission financial reporting, regulatory accounting support ...

... and underground utilities. We are looking for hardworking individuals with a passion for ... Ensure the work is billed appropriately. * Review and approve quality documents for compliance with ...

Designer

Honolulu, HI · On-site

$26 - $35/hr

Track billable and non-billable hours. * Other duties as assigned. Requirements: Qualifications ... Ability to manage several projects and prioritize workload with strong organizational skills.

New

Track billable and non-billable hours. * Other duties as assigned. Requirements Qualifications ... Ability to manage several projects and prioritize workload with strong organizational skills.

New

Project Engineer

Kihei, HI · On-site

$76K - $86K/yr

The PE works closely with owners, subcontractors, vendors, utility companies and local state and ... Manages project closeout, including as-builts, O&M manuals, final acceptance, billing, retention ...

Manage administrative workflows for the CEO's personal LLCs and nonprofit initiatives * Track and report on utilities, licenses, and billing using QuickBooks Online and Salesforce * Process Alarm.com ...

Office Administrator

Honolulu, HI · On-site

$18 - $22/hr

Manage administrative workflows for the CEO's personal LLCs and nonprofit initiatives * Track and report on utilities, licenses, and billing using QuickBooks Online and Salesforce * Process Alarm.com ...

Our team of seasoned professionals designs, builds, manages, and maintains critical and sustainable ... Building on a 100-year legacy of performance and service to utility, commercial, industrial, and ...

Our team of seasoned professionals designs, builds, manages, and maintains critical and sustainable ... Building on a 100-year legacy of performance and service to utility, commercial, industrial, and ...

Our team of seasoned professionals designs, builds, manages, and maintains critical and sustainable ... Building on a 100-year legacy of performance and service to utility, commercial, industrial, and ...

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are popular job titles related to Utility Billing Manager jobs in Hawaii?

For Utility Billing Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Hawaii look for?

The top searched job categories for Utility Billing Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Utility Billing Manager jobs?

Cities in Hawaii with the most Utility Billing Manager job openings:

$131K/yr

Full-time

This job post has expired today. Applications are no longer accepted.


United States Navy rating

6.4

Company rating: 6.4 out of 10

Based on 380 frontline employees who took The Breakroom Quiz

42nd of 49 rated military and defense


Job description

You will serve as the N41 Utility Water, and Energy Division Director, SUPERVISORY GENERAL ENGINEER, in the N4 Facilities and Environmental, of COMMANDER NAVY REGION HAWAII.Qualifications:In addition to the Basic Requirements for this position, your resume must also demonstrate at least one year of experience at or equivalent to the GS-13 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:
  • Experience directing or developing comprehensive strategy, policy, and integration plans for energy, water, and utility programs across a large organization or region;
  • Experience managing complex financial and operational utility programs, specifically including utility consumption/rate analysis, utility billing, and the execution of project funding (such as ERCIP or other large-scale capital improvements);
  • Experience supervising or leading a multidisciplinary technical team (such as engineers, program managers, and analysts), including assigning work, evaluating performance, identifying skill gaps, and fostering a collaborative learning environment;
  • Experience building networks and collaborating with internal stakeholders and external utility providers to identify and leverage alternative authorities, funding opportunities, and strategic partnerships that achieve installation energy and water resilience;
  • Technical experience overseeing the operation of utility infrastructure and building systems, including the implementation of advanced metering, reporting, and ensuring compliance with federal or agency-level mandates;
  • Experience articulating, presenting, and defending complex, sensitive, or controversial utility issues (such as funding shortfalls, rate hikes, or critical vulnerabilities) to senior leadership and a wide range of audiences to influence decision-making.

Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0800/general-engineering-series-0801/
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0800/files/all-professional-engineering-positions-0800.pdf
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=GS-PROF
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.Education:Applicants must meet the following positive education qualifications requirements of the Office of Personnel Management (OPM) Qualifications Standards Manual: Applicants must posses:
Individual Occupational Requirements Basic Requirements:
  1. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include differential and integral calculus and courses (more advanced than first-year physics and chemistry) in five of the following seven areas of engineering science or physics: (a) statics, dynamics; (b) strength of materials (stress-strain relationships); (c) fluid mechanics, hydraulics; (d) thermodynamics; (e) electrical fields and circuits; (f) nature and properties of materials (relating particle and aggregate structure to properties); and (g) any other comparable area of fundamental engineering science or physics, such as optics, heat transfer, soil mechanics, or electronics.
OR
  1. B. Combination of education and experience -- college-level education, training, and/or technical experience that furnished (1) a thorough knowledge of the physical and mathematical sciences underlying engineering, and (2) a good understanding, both theoretical and practical, of the engineering sciences and techniques and their applications to one of the branches of engineering. The adequacy of such background must be demonstrated by one of the following:
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the District of Columbia, Guam, or Puerto Rico. Absent other means of qualifying under this standard, those applicants who achieved such registration by means other than written test (e.g., State grandfather or eminence provisions) are eligible only for positions that are within or closely related to the specialty field of their registration. For example, an applicant who attains registration through a State Board's eminence provision as a manufacturing engineer typically would be rated eligible only for manufacturing engineering positions.
2. Written Test -- Evidence of having successfully passed the Fundamentals of Engineering (FE)2 examination or any other written test required for professional registration by an engineering licensure board in the various States, the District of Columbia, Guam, and Puerto Rico.
3. Specified academic courses -- Successful completion of at least 60 semester hours of courses in the physical, mathematical, and engineering sciences and that included the courses specified in the basic requirements under paragraph A. The courses must be fully acceptable toward meeting the requirements of an engineering program as described in paragraph A.
4. Related curriculum -- Successful completion of a curriculum leading to a bachelor's degree in an appropriate scientific field, e.g., engineering technology, physics, chemistry, architecture, computer science, mathematics, hydrology, or geology, may be accepted in lieu of a bachelor's degree in engineering, provided the applicant has had at least 1 year of professional engineering experience acquired under professional engineering supervision and guidance. Ordinarily there should be either an established plan of intensive training to develop professional engineering competence, or several years of prior professional engineering-type experience, e.g., in interdisciplinary positions. (The above examples of related curricula are not all inclusive.)
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0800/files/all-professional-engineering-positions-0800.pdf
Employment Type: OTHER

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Company size

10,000+ Employees

Headquarters location

Washington, DC, US

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