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Utility Billing Customer Service Manager Jobs (NOW HIRING)

Resource Energy

Utility Billing Analyst

Ellicott City, MD · On-site

$47K - $63K/yr

At RES, we develop and implement energy strategies that reduce expenses, minimize, and manage risk ... Ensure the satisfaction of all clients and their tenants by providing a superior level of service.

City of Acworth

Customer Service Representative

Acworth, GA · On-site

$13.75 - $18.75/hr

Knowledge of city utility billing policies and procedures. * Knowledge of customer service ... SUPERVISORY CONTROLS The Customer Service Manager assigns work in terms of general instructions.

Liberty

Manager, Billing System Controls

Joplin, MO · On-site

The Manager serves as the enterprise lead for billing system governance, overseeing configuration ... utility services to over 1 million customer connections, primarily in North America. And, our ...

Gfoat

WI · On-site

Oversees and manages the City's cash management program by monitoring cash balances in the City ... the Utility Billing entry. * Resolution of customer complaints, resolving payment and service ...

City of Seguin

Utility Systems Specialist

Seguin, TX · On-site

$33.05/hr

... billing interfaces, and related software applications. This position assists with system maintenance, utility data management, customer service support, utility operations coordination, and ...

Addison Group

Medical Billing CSR

Boardman, OH · On-site

$16 - $19/hr

Medical Billing CSR Location: Boardman, OH (Onsite) Industry: Healthcare / Medical Services Pay: $16 - $19 / Hour Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

Chesapeake Utilities

Customer Billing Rep II

Dover, DE · On-site

$39K - $66K/yr

... Chesapeake Utilities Corporation's Mission, Vision and Values, regarding external customers ... Partner with Customer Service, Meter/Data Management, and Finance to resolve cross-functional ...

Hy-Vee, Inc.

Customer Service Manager

Ankeny, IA · On-site

Customer Service Department: Grocery Pay Type: Hourly Revision Date: 10/2025 General Function ... utility bill payments, check cashing, money order sales, and dry-cleaning orders. Ensures a high ...

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Utility Billing Customer Service Manager information

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$38K

$75.5K

$123K

How much do utility billing customer service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for utility billing customer service manager in the United States is $75,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What does a utility billing customer service manager do?

A Utility Billing Customer Service Manager oversees the customer service team responsible for handling billing inquiries, payments, and account issues for utility services such as water, electricity, or gas. They ensure accurate billing processes, resolve customer complaints, and work to improve customer satisfaction. Additionally, they may implement policies, train staff, and coordinate with other departments to streamline billing operations and address service challenges.

What are the key skills and qualifications needed to thrive as a utility billing customer service manager?

To thrive as a Utility Billing Customer Service Manager, you need a solid background in utility billing processes, customer service management, and a degree in business administration or a related field. Familiarity with utility billing software, customer relationship management (CRM) systems, and Microsoft Office is typically required, along with relevant certifications like Certified Customer Service Manager (CCSM) being advantageous. Strong leadership, problem-solving, and communication skills help manage teams and resolve customer issues effectively. These competencies are crucial for ensuring accurate billing, high customer satisfaction, and efficient department operations.

What are some common challenges faced by utility billing customer service managers, and how are they typically addressed?

Utility Billing Customer Service Managers frequently encounter challenges such as handling customer disputes over billing errors, managing high call volumes, and staying current with evolving utility regulations. To address these issues, managers often implement staff training on conflict resolution, utilize robust billing software to minimize errors, and establish clear communication channels between departments. Collaborating closely with the IT and field service teams also helps ensure accurate and timely information is available to both staff and customers.

What is the difference between Utility Billing Customer Service Manager vs Utility Billing Specialist?

AspectUtility Billing Customer Service ManagerUtility Billing Specialist
CredentialsTypically requires a high school diploma or equivalent; some roles prefer post-secondary education or certifications in customer service or utility managementUsually requires a high school diploma; certifications in customer service are a plus
Work EnvironmentSupervises customer service teams in utility companies, managing billing processes and customer interactionsPerforms billing data entry, customer inquiries, and account management, often working in office settings
Employer & Industry UsageCommonly employed by municipal utilities, water, gas, or electric companiesFound in similar utility sectors, supporting billing operations and customer support

The Utility Billing Customer Service Manager oversees billing teams and manages customer relations, while the Utility Billing Specialist handles billing data and customer inquiries directly. Both roles are essential in utility companies, but the manager has supervisory responsibilities and strategic oversight, whereas the specialist focuses on day-to-day billing tasks.

What cities are hiring for Utility Billing Customer Service Manager jobs?

Cities with the most Utility Billing Customer Service Manager job openings:

What are popular job titles related to Utility Billing Customer Service Manager jobs?

For Utility Billing Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Utility Billing Customer Service Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $75,505 per year, or $36.3 per hour.

Utility Billing Analyst

Ellicott City, MD • On-site

Resource Energy
Utilities • 51 - 200 employees
Learn more about Resource Energyexternal

$47K - $63K/yr

Full-time

Posted 10 days ago

Job description

Resource Energy (RES) provides highly customized energy procurement and energy use and data management solutions to many of the world's largest commercial real estate companies as well as commercial and industrial businesses. At RES, we develop and implement energy strategies that reduce expenses, minimize, and manage risk, leverage our experience and data to optimize energy use and manage greenhouse gas emissions, report on best practices in sustainability as well as generate profitable revenue streams for our clients. These strategies include power and gas procurement, energy data collection and calculations, sustainability analysis/reporting and multiple other energy related services. 

The Energy Billing Analyst supports multiple clients with primary responsibility for tenant utility billing calculations. Other responsibilities include tracking energy savings, analyzing and reporting energy consumption and costs and other ad hoc services. The role encompasses a detailed and analytically driven framework revolving around energy calculations and accounting. As part of this team, an energy analyst has the unique opportunity within a dynamic environment to shape the organization's solutions and direction.

Duties:

  • Energy billing calculations on behalf of our clients for electric, gas, solar, water and HVAC for tenants within our national footprint of real estate.
  • Ensure the satisfaction of all clients and their tenants by providing a superior level of service.
  • Responds timely to tenant/client inquiries in accordance with established Resource Energy procedures.
  • Prepares client utility budgets and reforecasts and performs related variance analysis.
  • Monthly maintenance of utility tariff data, and property information within our database to ensure consistency and accuracy of reporting.
  • Reviews utility specific lease language, to ensure tenants are properly billed in accordance with their individual leases.
  • Resolution of utility account issues with utility companies and bill processing firms.
  • Participation in client requested or other internal projects to advance the mission of the organization; may include tenant metering, utility system analysis and shopping center allocation analysis.
  • Energy performance reporting for clients and related analysis on usage and cost trends
  • Ad hoc Reporting in response to client specific requests
  • Other additional responsibilities might also include, but are not limited to:  load study analysis, assisting in software development, demand response enrollment, and client presentations.

Qualifications:

  • BA/BS in Energy, Accounting, Engineering, Computer Science or similar analytical discipline preferred.
  • Previous related work experience with knowledge of accounting concepts, energy calculations, or commercial real estate experience preferred.
  • Proficient in using MS Excel to combine and analyze data from various sources and generate reports and graphics. Must be able to combine large volumes of data for consolidated reporting.
  • Strong client service orientation with the ability to interface with all levels within our clients' organizations
  • Strong attention to detail with excellent time management, project management and follow through skills

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