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Utility Billing Customer Service Manager Jobs (NOW HIRING)

Five Star Solutions

$14/hr

... Customer Service Representatives to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account ...

SMI IMAGING LLC

Billing Customer Service Rep.

$17.50 - $22.50/hr

Communication Management: * Serve as the first point of contact for call escalations, from patients ... customer service. Utilizes and operates equipment and mechanical devices which provide for a ...

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Utility Billing Customer Service Manager information

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$38K

$75.5K

$123K

How much do utility billing customer service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for utility billing customer service manager in the United States is $75,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What does a utility billing customer service manager do?

A Utility Billing Customer Service Manager oversees the customer service team responsible for handling billing inquiries, payments, and account issues for utility services such as water, electricity, or gas. They ensure accurate billing processes, resolve customer complaints, and work to improve customer satisfaction. Additionally, they may implement policies, train staff, and coordinate with other departments to streamline billing operations and address service challenges.

What are the key skills and qualifications needed to thrive as a utility billing customer service manager?

To thrive as a Utility Billing Customer Service Manager, you need a solid background in utility billing processes, customer service management, and a degree in business administration or a related field. Familiarity with utility billing software, customer relationship management (CRM) systems, and Microsoft Office is typically required, along with relevant certifications like Certified Customer Service Manager (CCSM) being advantageous. Strong leadership, problem-solving, and communication skills help manage teams and resolve customer issues effectively. These competencies are crucial for ensuring accurate billing, high customer satisfaction, and efficient department operations.

What are some common challenges faced by utility billing customer service managers, and how are they typically addressed?

Utility Billing Customer Service Managers frequently encounter challenges such as handling customer disputes over billing errors, managing high call volumes, and staying current with evolving utility regulations. To address these issues, managers often implement staff training on conflict resolution, utilize robust billing software to minimize errors, and establish clear communication channels between departments. Collaborating closely with the IT and field service teams also helps ensure accurate and timely information is available to both staff and customers.

What is the difference between Utility Billing Customer Service Manager vs Utility Billing Specialist?

AspectUtility Billing Customer Service ManagerUtility Billing Specialist
CredentialsTypically requires a high school diploma or equivalent; some roles prefer post-secondary education or certifications in customer service or utility managementUsually requires a high school diploma; certifications in customer service are a plus
Work EnvironmentSupervises customer service teams in utility companies, managing billing processes and customer interactionsPerforms billing data entry, customer inquiries, and account management, often working in office settings
Employer & Industry UsageCommonly employed by municipal utilities, water, gas, or electric companiesFound in similar utility sectors, supporting billing operations and customer support

The Utility Billing Customer Service Manager oversees billing teams and manages customer relations, while the Utility Billing Specialist handles billing data and customer inquiries directly. Both roles are essential in utility companies, but the manager has supervisory responsibilities and strategic oversight, whereas the specialist focuses on day-to-day billing tasks.

What cities are hiring for Utility Billing Customer Service Manager jobs?

Cities with the most Utility Billing Customer Service Manager job openings:

What are popular job titles related to Utility Billing Customer Service Manager jobs?

For Utility Billing Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Utility Billing Customer Service Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $75,505 per year, or $36.3 per hour.

Customer Service Representative - Utility Billing

Jackson, MS • On-site, Remote

Five Star Solutions
See more jobs at Five Star Solutionsexternal

$14/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Five Star Solutions is looking for friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns.
The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience.
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Responsibilities
  • Assist customers with questions regarding their natural gas bills and account balances
  • Process and assist with customer payments
  • Research and resolve account-related issues
  • Explain billing information, charges, and payment options clearly
  • Update and maintain accurate customer account information
  • Handle customer questions and concerns professionally and efficiently
  • Follow established procedures and privacy requirements
  • Document customer interactions accurately
  • Escalate issues when additional assistance or authorization is required
  • Provide excellent customer service on every interaction

Qualifications
  • 1 year Previous customer service, call center, or office experience preferred
  • Strong verbal and written communication skills
  • Comfortable working with billing and account information
  • Strong attention to detail
  • Ability to navigate multiple computer systems
  • Professional and empathetic approach to customer concerns
  • Reliable attendance and punctuality
  • Ability to work independently and as part of a team
  • Comfortable handling potentially difficult customer interactions
  • Must be comfortable cross training on other accounts

$14 - $14 an hour
Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)
Working hours between- 7:00am-9:00pm (CST) ; Work Days - M-F
Paid Training - typically 1 week in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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