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Utility Billing Account Representative Jobs (NOW HIRING)

Metergy Solutions

Assistant Billing Representative

Exton, PA · On-site

$16.50 - $22/hr

Access customer's accounting system daily to pull information necessary to process tenant submeter utility bills * Assist Account Integration Team, Rates Department and Account Representative Team ...

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

Assemble list of past due accounts for disconnection. * Maintains all Meter and Utility Account ... Contacts are typically with coworkers, other city personnel, customers, bank representatives ...

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

Assemble list of past due accounts for disconnection. * Maintains all Meter and Utility Account ... Contacts are typically with coworkers, other city personnel, customers, bank representatives ...

Bryan County

UTILITY BILLING TECH

Pembroke, GA · On-site

$16.25 - $22.50/hr

Process new customer accounts and cancellation of utility services for residential and commercial customers. Establishes and maintains a customer service focus within the Utility Billing Division and ...

Agility Recruiting

Utility Billing Analyst

Oakland, CA · On-site +1

$85K - $91K/yr

Benchmark clients to spot data anomalies across utility accounts * Support third-party cost optimization and utility billing audit calculations * Identify overpayment or exemption opportunities ...

My Michigan Health

Professional Billing Account Rep

Midland, MI · On-site

$13.50 - $17.50/hr

This position is responsible for billing and follow up of insurance accounts. It includes verification of benefits and communication with the insurance companies. It requires review of the general ...

MyMichigan Health

Professional Billing Account Rep

Midland, MI · On-site

$15.50 - $20.50/hr

This position is responsible for billing and follow up of insurance accounts. It includes verification of benefits and communication with the insurance companies. It requires review of the general ...

City of Grapevine

Utility Billing Supervisor

Grapevine, TX · On-site

$64K - $93K/yr

Approves and oversees adjustment on accounts. 5. Investigates, resolves, and responds to customer ... PHYSICAL DEMANDS The physical demands described here are representative of those that must be met ...

MyMichigan Health

Professional Billing Account Rep

Midland, MI · On-site

$15.50 - $20.50/hr

This position is responsible for billing and follow up of insurance accounts. It includes verification of benefits and communication with the insurance companies. It requires review of the general ...

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Utility Billing Account Representative information

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How much do utility billing account representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for utility billing account representative in the United States is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.

What does a utility billing account representative do?

A Utility Billing Account Representative is responsible for managing customer accounts related to utility services, such as water, gas, or electricity. Their duties typically include processing payments, addressing billing inquiries, assisting customers with account setup or changes, and resolving disputes. They also help ensure that utility bills are accurate and provide information about payment plans or service policies. This role often requires strong communication and problem-solving skills to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a utility billing account representative, and why are they important?

To thrive as a Utility Billing Account Representative, you need strong numeracy, attention to detail, and knowledge of billing processes, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, customer information systems (CIS), and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving, and customer service skills help you interact effectively with customers and resolve account issues. These skills ensure accurate billing, efficient issue resolution, and high-quality service, which are vital for customer satisfaction and operational efficiency.

What are some typical challenges utility billing account representatives face when dealing with customer inquiries and disputes?

Utility Billing Account Representatives often handle a high volume of customer inquiries, many of which involve billing discrepancies or service concerns. A common challenge is addressing customers' frustrations while investigating and resolving complex account issues accurately and efficiently. Representatives must balance empathy with adherence to company policies, ensuring resolutions are fair and compliant. Strong communication and problem-solving skills are crucial for de-escalating tense situations and maintaining customer satisfaction. Collaboration with other departments, such as technical support or field services, is frequently required to resolve more complex cases.

What is the difference between Utility Billing Account Representative vs Customer Service Representative?

AspectUtility Billing Account RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require basic accounting knowledgeHigh school diploma; communication skills
Work EnvironmentUtility offices, customer service centersCall centers, retail, office settings
Industry UsageUtilities, water, electricity, gas companiesVarious industries including retail, telecom, utilities

The Utility Billing Account Representative primarily handles billing, payments, and account management for utility services, focusing on billing accuracy and customer accounts. In contrast, a Customer Service Representative provides broader support, addressing inquiries, complaints, and service issues across multiple industries. While both roles require strong communication skills, the Utility Billing Account Representative specializes in billing processes within utility companies, making it a more focused position for those interested in utility industry billing.

What are popular job titles related to Utility Billing Account Representative jobs?

For Utility Billing Account Representative jobs, the most frequently searched job titles are:

Infographic showing various Utility Billing Account Representative job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $44,549 per year, or $21.4 per hour.

Assistant Billing Representative

Exton, PA • On-site

Metergy Solutions
See more jobs at Metergy Solutionsexternal

$16.50 - $22/hr

Other

Medical, Life, Retirement, PTO

Posted 27 days ago

Job description

About Metergy Solutions, LLC. ("Metergy")
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We're a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
As one of North America's most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy's clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world's largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don't just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That's why we're thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that's respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We're proud of who we are and even prouder of where we're headed.
Energy Management Systems is a 41-year-old, growing business in the energy sector. Our primary product is utility sub-meter reading and billing for multi-tenanted commercial properties. We are looking for an Associate to join our Billing Operations team.
This customer-facing position will assist the Account Integration and Account Representative departments with initializing accounts for and servicing a portfolio of residential and commercial properties for which we provide utility billing services. The successful candidate will have superior organizational abilities, excellent verbal and written communication skills and the drive and determination to play a key role in a dynamic and growing organization.
Responsibilities
  • Assist Account Representatives with processing account changes, including tenant move-ins and move-outs, for large volume of residential and commercial properties
  • Assist Account Representative with processing overflow tenant submeter utility billings for the portfolio in a timely and efficient manner
  • Contact customers when requested to obtain information
  • Access customer's accounting system daily to pull information necessary to process tenant submeter utility bills
  • Assist Account Integration Team, Rates Department and Account Representative Team with other administrative tasks as needed

Qualifications
  • Bachelor's Degree from accredited four (4) year college preferred but will consider other relevant experience
  • Excellent written and verbal communication and presentation skills
  • Ability to identify and resolve problems in a timely manner
  • Ability to meet deadlines is a must
  • Ability to gather and analyze information skillfully and efficiently
  • Strong attention to detail and excellent organizational and multitasking skills are essential
  • Technological literacy including familiarity with Microsoft Word/Excel, and other industry-specific software and the ability to master new technologies as they come on-line
  • Strong internet skills, including use of e-mail programs, group messaging, and use of online meeting platforms.
  • Strong mathematical acumen
  • Ability to effectively adapt to changes in the work environment and/or scope of work
  • Ability to work well with others is essential

Benefits & Perks
• Excellent health coverage and life insurance benefits - no waiting period!
• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Summer hours to enjoy the weather
• Regular Social events - happy hours, summer & holiday parties, & more
Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.
Metergy uses artificial intelligence (AI) for interview notetaking purposes. Metergy does not use AI to screen, assess, or select candidates.

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