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Utility Account Manager Jobs in Michigan (NOW HIRING)

GridHawk

MI- Utility Locate Technician

Lambertville, MI · On-site

$18.50 - $25/hr

Communication with management team, contractor and utility customer to ensure a damage free ... Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 10-hour ...

GridHawk

MI- Utility Locate Technician

Ionia, MI · On-site

$18 - $24.50/hr

Communication with management team, contractor and utility customer to ensure a damage free ... Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 10-hour ...

GridHawk

MI- Utility Locate Technician

Allegan, MI · On-site

$17.50 - $23.75/hr

Communication with management team, contractor and utility customer to ensure a damage free ... Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 10-hour ...

GridHawk

MI- Utility Locate Technician

Kalamazoo, MI · On-site

$18.75 - $25.75/hr

Communication with management team, contractor and utility customer to ensure a damage free ... Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 10-hour ...

GridHawk

MI- Utility Locate Technician

Ann Arbor, MI · On-site

$19.50 - $26.75/hr

Communication with management team, contractor and utility customer to ensure a damage free ... Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 10-hour ...

DRMP

$18.50 - $25/hr

Career Path Development Program (Management & Technical Career Tracks) * Mentorship Program ... Flexible Spending Account * and More

Sodexo

Utility Worker

Flint, MI · On-site

$15 - $18/hr

These responsibilities may differ among accounts, depending on business necessities and client ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Utility Worker

Detroit, MI · On-site

$16.60/hr

These responsibilities may differ among accounts, depending on business necessities and client ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Utility Worker

Flint, MI

$15 - $18/hr

These responsibilities may differ among accounts, depending on business necessities and client ... We do this by providing food service, catering, facilities management, and other integrated ...

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All JobsUtility Account JobsUtility Account Manager JobsUtility Account Manager Jobs in Michigan

Utility Account Manager information

What are the key skills and qualifications needed to thrive as a utility account manager?

To thrive as a Utility Account Manager, you need a solid understanding of utility services, account management, and energy industry regulations, typically backed by a degree in business, engineering, or a related field. Familiarity with CRM software, utility billing systems, and data analysis tools is commonly required. Exceptional communication, problem-solving, and relationship-building skills help you manage client needs and resolve issues effectively. These abilities are crucial for maintaining high customer satisfaction, ensuring regulatory compliance, and driving business growth in a competitive utility sector.

What are some common challenges faced by utility account managers, and how are they typically addressed?

Utility Account Managers often encounter challenges such as balancing the needs of multiple large clients, navigating complex utility rate structures, and staying updated on regulatory changes. To address these, they prioritize effective communication, leverage specialized software to manage accounts, and participate in ongoing industry training. Collaboration with internal teams—such as billing, engineering, and customer service—is also key to resolving client issues efficiently and maintaining strong relationships.

What is the difference between Utility Account Manager vs Utility Customer Service Representative?

AspectUtility Account ManagerUtility Customer Service Representative
CredentialsRelevant certifications, experience in account managementCustomer service training, basic industry knowledge
Work EnvironmentOffice-based, client-facing, some field visitsCall centers, customer support centers
Employer & Industry UsageUtility companies, energy providersUtility companies, customer support departments
Search & Comparison IntentUnderstanding account management roles, career infoCustomer service roles, entry-level positions

The Utility Account Manager typically handles client accounts, manages billing issues, and develops customer relationships, requiring specific certifications and experience. In contrast, the Utility Customer Service Representative focuses on assisting customers with inquiries and resolving issues via phone or in person. Both roles are essential in utility companies but differ in responsibilities, credentials, and work environment.

What does a utility account manager do?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often use customer management software and need strong communication and problem-solving skills to address client needs and coordinate with technical teams. The role may require knowledge of utility regulations and certifications depending on the region.

What is the role of a utility account manager?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often analyze usage data, coordinate with technical teams, and may use customer management software to support service delivery.

What cities in Michigan are hiring for Utility Account Manager jobs?

Cities in Michigan with the most Utility Account Manager job openings:

Utility Account Manager jobs near you

MI- Utility Locate Technician

Lambertville, MI • On-site

GridHawk
Utilities • 201 - 500 employees
Learn more about GridHawkexternal

$18.50 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

GridHawk rating

7.5

Company rating: 7.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Utility Locate Technician
Utility Locate Technicians are responsible for accurately locating underground facilities including, electric power lines, gas lines, fiber optic lines (minimal). This position is a key component to ensure that the area is complying with client and state requirements. Service duties include observing, locating, marking, and documenting underground and exposed utility locations. Understanding of doing so, using multiple methods is required. Locating technician will be dispatched to locate and verify for utility customer. Technician can work independently or in a team environment, in both circumstances' technician will work under assigned supervisor. Ability to perform this job takes focus, skill, and the use of machinery and/or tools. GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based on performance.
In order to obtain employment with GridHawk LLC, candidate MUST complete a background check. Company policy requires no violations within the last 5 years.
Candidates MUST also take and pass a DOT drug test.
All employees of GridHawk LLC, are assigned proper technology and work vehicles in order to perform all work-related duties.
We will provide you the tools you need to achieve including:
  • Company vehicle, laptop and smartphone
  • All personal protective equipment provided

Duties will include, but are not limited to:
  • Locates underground facilities by using a transmitter and hooking up to a buried facility, pedestal etc.
  • Works in and walks over all types of terrain in and around construction zones and residential, commercial, industrial and rural areas in all types of weather conditions.
  • Interprets job order tickets, blueprints and maps to efficiently route and perform duties.
  • Performs locates and emergency/on-call locates during regular, overtime and holiday hours as necessary to meet customer needs.
  • Performs all work in a timely, professional and efficient manner while effectively communicating and interacting with customers, co-employees and third parties
  • Communication with management team, contractor and utility customer to ensure a damage free environment
  • Knowledge of technology and tools needed
  • Ability to work with others and in a supervised team environment

Qualifications:
  • High School Diploma or equivalency (GED)
  • State issued driver's license
  • Ability to problem solve
  • Ability to read, interpret, and decipher multiple types of prints
  • Ability to lift over 50lbs
  • Ability to walk/stand for multiple hours a day
  • Excellent communication skills needed
  • Ability to read and interpret prints at a high level
  • Pass a Background screening (no violations within the last 5 years)
  • Pass a DOT drug test

All employees are eligible to receive some form of company benefits. Some benefits (including health insurance) are available to regular, full-time employees who maintain an average of 30 hours worked per week. Qualifying employees can enjoy paid holidays and PTO. All benefits will be available the first of the next month following 30 days of employment.
Benefits for full-time employees include:
  • Health Insurance
  • Dental Insurance
  • Term life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Vision Insurance
  • Flexible Benefits Plan
  • 401(k) Savings Plan (Matched by the company)

Job Type: Full-time
Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:
  • 10-hour shift
  • Monday to Friday
  • On call
  • Weekends as needed

Education:
  • High school or equivalent (Required)

Experience:
  • Computer skills: 1 year (Preferred)
  • Utility Locating: 1 year (Preferred)

License/Certification:
  • Driver's License (Required)

Work Location: On the road

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