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Utility Account Manager Jobs in Michigan (NOW HIRING)

CLEAResult

Account Manager

Lansing, MI · On-site

$59K - $89K/yr

To join our team as an Account Manager supporting Michigan. This position will be part of a program ... utility rebate programs. CLEAResult seeks a candidate with relationship-building skills and ...

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Utility Account Manager information

What are the key skills and qualifications needed to thrive as a utility account manager?

To thrive as a Utility Account Manager, you need a solid understanding of utility services, account management, and energy industry regulations, typically backed by a degree in business, engineering, or a related field. Familiarity with CRM software, utility billing systems, and data analysis tools is commonly required. Exceptional communication, problem-solving, and relationship-building skills help you manage client needs and resolve issues effectively. These abilities are crucial for maintaining high customer satisfaction, ensuring regulatory compliance, and driving business growth in a competitive utility sector.

What are some common challenges faced by utility account managers, and how are they typically addressed?

Utility Account Managers often encounter challenges such as balancing the needs of multiple large clients, navigating complex utility rate structures, and staying updated on regulatory changes. To address these, they prioritize effective communication, leverage specialized software to manage accounts, and participate in ongoing industry training. Collaboration with internal teams—such as billing, engineering, and customer service—is also key to resolving client issues efficiently and maintaining strong relationships.

What is the difference between Utility Account Manager vs Utility Customer Service Representative?

AspectUtility Account ManagerUtility Customer Service Representative
CredentialsRelevant certifications, experience in account managementCustomer service training, basic industry knowledge
Work EnvironmentOffice-based, client-facing, some field visitsCall centers, customer support centers
Employer & Industry UsageUtility companies, energy providersUtility companies, customer support departments
Search & Comparison IntentUnderstanding account management roles, career infoCustomer service roles, entry-level positions

The Utility Account Manager typically handles client accounts, manages billing issues, and develops customer relationships, requiring specific certifications and experience. In contrast, the Utility Customer Service Representative focuses on assisting customers with inquiries and resolving issues via phone or in person. Both roles are essential in utility companies but differ in responsibilities, credentials, and work environment.

What does a utility account manager do?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often use customer management software and need strong communication and problem-solving skills to address client needs and coordinate with technical teams. The role may require knowledge of utility regulations and certifications depending on the region.

What is the role of a utility account manager?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often analyze usage data, coordinate with technical teams, and may use customer management software to support service delivery.

What cities in Michigan are hiring for Utility Account Manager jobs?

Cities in Michigan with the most Utility Account Manager job openings:

Utility Account Manager jobs near you

Utility Coordinator

Farmington Hills, MI • On-site

FRIEDMAN MANAGEMENT COMPANY
Real Estate • 51 - 200 employees
Learn more about FRIEDMAN MANAGEMENT COMPANYexternal

Full-time

Re-posted 17 days ago

Job description

The Utility Coordinator is responsible for managing utility-related processes across a portfolio of properties, including onboarding, account setup, billing support, and issue resolution. This role ensures accurate documentation, timely utility service coordination, and effective communication with utility providers, internal teams, and third-party vendors. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities.

Essential Duties and Responsibilities
  • Collect, review, and organize utility-related documentation during property onboarding, including account details, rate structures, deposits, and provider contacts.
  • Verify and document each property’s utility billing structure (e.g., master-metered, sub-metered, or RUBS) to ensure proper setup.
  • Assist with configuring utility accounts and vendor records within property management and accounting systems.
  • Coordinate the opening, closing, and transfer of utility accounts for properties, including electric, gas, water/sewer, trash, and other applicable services.
  • Work with utility providers to ensure timely start and stop of services during acquisitions, transitions, and dispositions.
  • Maintain schedules and checklists for utility transitions to minimize service disruptions.
  • Monitor the receipt of monthly utility invoices and follow up on missing or delayed billing.
  • Review invoices for accuracy, including account information, service periods, and charges, and route to appropriate internal stakeholders.
  • Support utility billing processes by gathering required data such as usage, occupancy, and resident information.
  • Serve as a primary point of contact with utility providers to resolve billing discrepancies, service issues, and account inquiries.
  • Escalate critical or time-sensitive issues, including service interruptions or significant billing variances, to management.
  • Maintain up-to-date records of utility providers, representatives, and emergency contacts.
  • Perform other duties as assigned.
Required Qualifications
  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • 1–3 years of experience in property management, utilities coordination, accounting support, or related field.
  • Strong organizational and time management skills with attention to detail.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Basic proficiency in Microsoft Office and property management systems.
Preferred Qualifications
  • Experience in multifamily or commercial real estate.
  • Familiarity with utility billing processes and structures (RUBS, sub-metering, etc.).
  • Experience with property management or accounting software (e.g., Yardi).
  • Experience working with utility providers or third-party billing vendors.
 Equal Employment Opportunity Statement

Friedman Real Estate is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable laws.

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