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User Support Technicians Jobs (NOW HIRING)

Central Health

Supervisor, User Support

Austin, TX · On-site

This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely, satisfactory issue resolution; anticipating ...

Central Health

Supervisor, User Support

Austin, TX · On-site

This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely, satisfactory issue resolution; anticipating ...

Central Health

Supervisor, User Support

Austin, TX · On-site

This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely, satisfactory issue resolution; anticipating ...

Central Health

Supervisor, User Support

Austin, TX · On-site

This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely, satisfactory issue resolution; anticipating ...

Central Health

Supervisor, User Support

Austin, TX · On-site

This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely, satisfactory issue resolution; anticipating ...

City of Ashland

User Support Technician

Ashland, OR

$61K - $75K/yr

... Technicians and performing the more complex user support and network maintenance duties. SUPERVISION RECEIVED: Receives general supervision from the Computer Services Manager. Also receives ...

City of Ashland, OR

User Support Technician

Ashland, OR · On-site

$61K - $75K/yr

... Technicians and performing the more complex user support and network maintenance duties. SUPERVISION RECEIVED: Receives general supervision from the Computer Services Manager. Also receives ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

About the Opportunity We are seeking a customer-focused End User Support Technician to join a growing IT team in the Oklahoma City metro area. This individual will serve as the primary point of ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Mentor, train, and support Tier 1 Technicians Serve as the point of escalation for complex ... Represent the User Support Service Desk in Major Incident and security incident response war rooms ...

CGS Business Solutions

Sr. User Support Technician

Irvine, CA

$21.75 - $27.75/hr

The Sr. User Support Technician will act independently with limited oversight. Must provide support ... Documents instructions and solutions for other technicians and end users. * Produce training videos ...

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How much do user support technicians jobs pay per year?

As of Sep 13, 2026, the average yearly pay for user support technicians in the United States is $40,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $38,000.00 per year, depending on experience, location, and employer.

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Infographic showing various User Support Technicians job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,199 per year, or $19.3 per hour.

Supervisor, User Support

Austin, TX • On-site

Central Health
Health Care and Social Assistance • 51 - 200 employees
Learn more about Central Healthexternal

Full-time

Re-posted 28 days ago

Job description

Overview
The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational activities of the Service Desk in support of CommUnityCare (CUC), Sendero, and Central Health. This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely, satisfactory issue resolution; anticipating, recognizing and resolving issues; overseeing team processes and assessing for areas of opportunity to improve effectiveness and efficiency; helping to build skills of the team; and coordinating efforts within the User Support team and other Joint Tech staff and/or vendors as needed. The User Support Supervisor will also perform other duties as assigned.
Responsibilities
Essential Functions
-Supporting and guiding User Support Technicians through coaching, scheduling, training, work assignment/review, and performance management.
-Learn and apply ITIL Practices for continual improvement of service delivery.
-Oversee the incident and request management process in ServiceNow, ensuring all tickets are logged, prioritized, documented, and resolved according to established procedures.
-Identify and report skill gaps and execute training plans in partnership with the User Support Manager and Training team.
-Apply critical thinking to thoroughly analyze incidents and requests and participate in root cause analysis.
-Recognize opportinuties for and develop departmental standard operating procedures, processes, and knowledge base articles pertaining to Service Desk operations as needed and/or requested by the User Support Manager.
-Manage day-to-day queue performance, workload distribution, and staffing adjustments to ensure service levels are consistently met.
-Recognize opportunties for and help facilitate escalations quickly and professionally, minimizing business impact and providing a calm, reassuring, and customer-focused experience.
-Assist with and/or complete projects, continual improvement initiatives, and reporting requirements as required by the User Support Manager.
-Perform standard Tier 2 Service Desk agent duties including Tier 2 consultations, direct user support, and rotations.
-Partner with the User Support Manager to continuously improve the quality, empathy, and clarity of user interactions using Q&A practices and CSAT.
-Work outside of standard business hours when needed.
Qualifications
REQUIRED EDUCATION:
High School Diploma or equivalent (higher degree accepted)
MINIMUM EXPERIENCE:
-3 years of user support service desk experience - Required
-1 year of supervisory, lead, or team point-of-contact experience - Required
REQUIRED LICENSURE/CERTIFICATIONS:
-ITIL Foundation 4 or 5 (within 3 months of hire)
-CompTIA A+ (upon hire)

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