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User Support Technician Level 1 Jobs (NOW HIRING)

Olathe Public Schools

Network Technician Level I

Olathe, KS · On-site

$22.75 - $29.25/hr

Network Support Technician - Level 1 LOCATION: Technology Support Center STATUS: Classified - Non ... user support District wide. This position is part of the Technology team and reports to the ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Mentor, train, and support Tier 1 Technicians Serve as the point of escalation for complex ... Represent the User Support Service Desk in Major Incident and security incident response war rooms ...

SpaceX

IT Support Technician

Hawthorne, CA · On-site

$38 - $45/hr

This team also has architectural responsibilities in the areas of end-user computer infrastructure ... Pay Range: IT Support Technician/Level 1: $29.00 - $35.00/hour IT Support Technician/Level 2: $34 ...

DiMarco Group

Help Desk Technician - Level 1

Rochester, NY · On-site

$20 - $24/hr

We are seeking a motivated and customer-focused Help Desk Technician - Level 1 to provide technical ... The successful candidate will serve as the first point of contact for end-user support, assisting ...

Central Health

Supervisor, User Support

Austin, TX

This includes planning, assigning, and supervising the work of all User Support Technicians ... -1 year of supervisory, lead, or team point-of-contact experience - Required REQUIRED LICENSURE ...

Central Health

Supervisor, User Support

Austin, TX · On-site

This includes planning, assigning, and supervising the work of all User Support Technicians ... * 1 year of supervisory, lead, or team point-of-contact experience - Required REQUIRED LICENSURE ...

Riot Platforms

IT Support Technician II

Corsicana, TX · On-site

$19 - $26/hr

The IT Support Technician II supports all user populations, including executive and VIP users, and ... The role also serves as a technical resource and peer mentor to Level 1 technicians, helping ...

Talent Corps Direct

Be Seen First

BICSI Technician - Level 1

Houston, TX · On-site

$35 - $36/hr

BICSI Technician - Level 1 Location: Houston, TX Company: Facility Solutions Group (FSG) Pay: $35 ... This position will support a variety of technology infrastructure projects, including structured ...

ANA

Service Desk Support Technician II

Henderson, NV · On-site

This role acts as a critical escalation point for Level One technicians and plays a key role in ... Perform advanced user and identity management using Active Directory and Microsoft Entra ID ...

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User Support Technician Level 1 information

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How much do user support technician level 1 jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for user support technician level 1 in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Infographic showing various User Support Technician Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

LEGISLATIVE USER SUPPORT TECHNICIAN

Little Rock, AR • On-site

State of Arkansas
Public Administration • 10K+ employees
Learn more about State of Arkansasexternal

$45K - $98K/yr

Full-time

Posted 12 days ago

State Of Arkansas rating

7.1

Company rating: 7.1 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

Job description

POSITION: Legislative User Support Technician, Network and PC Support Services Section
GRADE: IST03
SUMMARY OF POSITION: The Legislative User Support Technician works under the direct supervision of the Legislative Network Administrator. The Legislative User Support Technician is responsible for performing a variety of activities related to computer hardware and software implementation, support and maintenance of the PCs, laptops, and printers for the Bureau and the General Assembly.
Job Classification and Salary Commensurate Upon Experience and Education. The grade range is IST02-IST05, and the salary range is $45,392 to $98,574.
ESSENTIAL FUNCTIONS:
  • Be available to members of the General Assembly and Bureau staff to provide PC Support services, as requested.
  • Responds to assigned support request tickets and creates new tickets as needed for issue tracking and reporting.
  • Install and set up Windows-based PCs.
  • Install, modify, and make minor repairs to PC hardware and software.
  • Provide technical assistance and training to Bureau staff and the General Assembly.
  • Follow written technical documentation.
  • Track and resolve basic network connectivity issues.
  • Maintain network printers.
  • Provide basic troubleshooting and diagnosis of computer and electronic related issues, including microphones, sound systems, and video equipment.
  • Lift and move IT equipment for the Bureau, Senate, House of Representatives, and General Assembly.

OTHER FUNCTIONS:
  • Occasional out-of-state travel to conferences and seminars.
  • Perform other related duties as requested by the Legislative Network Administrator, the BLR Chief Information Technology Officer, and the Director of the Bureau.

QUALIFICATIONS/SKILLS:
  • Bachelor's degree in computer science or a related field from an accredited college or university, OR completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting.
  • Two (2) years' relevant experience or four (4) years' experience as a Legislative User Support Specialist.
  • Education, experience, and abilities commensurate with assigned duties and subject matter areas.
  • Knowledge of Bureau policies and procedures.
  • Ability to organize workload and set priorities.
  • Ability to communicate with Bureau Staff, state agency staff, members of the General Assembly, and members of the public.
  • Knowledge of Microsoft Operating Systems and Office Suites and basic networking.
  • Knowledge of Apple iOS and iPad devices.
  • Knowledge of the limitations and use of PC hardware and software.
  • Knowledge of current telecommunication hardware and software, e.g. smart phones or cell phones and tablet style computer devices.
  • Knowledge of and ability to learn contemporary business software packages.
  • Ability to recognize and remove computer malware, spyware, and adware.
  • Able to complete physically demanding work and to lift and carry heavy objects.
  • Able to kneel, crouch, or crawl in awkward spaces to repair equipment.
  • Other job-related education and/or experience may be substituted for all or part of these basic requirements with Bureau or IT leadership's approval.

PRODUCTION STANDARDS:
  • Accurately analyzes and provides technical solutions to computer and other electronic issues.
  • Adept in communicating with Bureau staff, members of the General Assembly, state agency staff, and members of the public, both verbally and in writing.
  • Demonstrates proficient time management skills, including the ability to complete work under strict time deadlines.
  • Maintains high standard of professional ethics and exercises appropriate discretion with confidential matters.
  • Effectively organizes and monitors the status of projects and workflow.
  • Works cooperatively at problem solving and assists co-workers with a variety of tasks.

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About State of Arkansas

Sourced by ZipRecruiter

The "State of Arkansas" is not a company but the governmental body of the U.S. state of Arkansas. Its primary operations are situated in the state's capital, Little Rock. As a governmental entity, its services span various domains including education, health, businesses, transportation, and environment, among others. Its mission revolves around serving the needs of the Arkansas citizens, ensuring their safety, health and welfare, overseeing the state's resources, and contributing to the overall prosperity and quality of life in the state. The state government has achieved various milestones improving the local infrastructure, health facilities, and implementing progressive policies for the betterment of the communities.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Little Rock, AR, US

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