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User Success Advocate Jobs (NOW HIRING)

This partnership drives user success, increases retention and expansion, and supports mutually ... • Advocate for the customer to internal stakeholders. Share customer feedback and insights to ...

$80/hr

... and user Success Criteria. * Demonstrate ownership and passion around your development and growth ... Customer focused & experience of being a customer advocate within the organization. * Commercial ...

New

Customer Success Manager For Radar Stripe is a financial infrastructure platform for businesses ... Act as the internal advocate by routing product feedback, representing user needs in roadmap ...

Customer Success Manager For Radar Stripe is a financial infrastructure platform for businesses ... Act as the internal advocate by routing product feedback, representing user needs in roadmap ...

Customer Success Manager For Radar Stripe is a financial infrastructure platform for businesses ... Act as the internal advocate by routing product feedback, representing user needs in roadmap ...

This partnership drives user success, increases retention and expansion, and supports mutually ... Act as the internal advocate by routing product feedback, representing user needs in roadmap ...

This partnership drives user success, increases retention and expansion, and supports mutually ... Act as the internal advocate by routing product feedback, representing user needs in roadmap ...

Title: UI Developer/ React/Node Location: Hybrid/KS / Chicago, IL / IA / Manassas, VA / Wilmington ... Maintain and refine metrics for engineering success. Advocate for these through code review.

This partnership drives user success, increases retention and expansion, and supports mutually ... Act as the internal advocate by routing product feedback, representing user needs in roadmap ...

We are seeking an outstanding R&D User Success Engineer to join our team in Waltham, MA • As a ... advocate for success for all NuoDB users Nice to have: • Cloud infrastructure (Azure, GCP, AWS ...

You'll collaborate closely with product, engineering, and customer success teams to ensure every ... and advocate for the user * Bonus: experience designing for complex workflows like payments ...

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User Success Advocate information

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How much do user success advocate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for user success advocate in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to User Success Advocate jobs?

For User Success Advocate jobs, the most frequently searched job titles are:

Senior Customer Success Manager

Manhattan, NY • On-site

Other

Posted 7 days ago


Job description

Who we are About the company

the company is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

the company's Customer Success Managers (CSM) oversee the post-sales lifecycle for the company users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

What you'll do

We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.

Responsibilities
  • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of the company's enterprise customers
  • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
  • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
  • Perform business reviews to align on user priorities, review payments performance metrics, share the company product roadmap, and provide guidance on how to optimize the value from the company
  • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the the company user experience
  • In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful
Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements
  • 6+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, working with a technical product
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutionsStrong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
  • Proven track record of achieving targets and goals, preferably in a sales setting
  • Has handled difficult customers or situations and can demonstrate resolutions
  • The motivation and flexibility to work well in a high-growth environment where things change quickly
Preferred Qualifications
  • History of success as a consultant, pre-sales, technical account management, or equivalent
  • Strong business sense and understanding of underlying drivers and strategy of our user's businesses
  • Track record of managing large, complex projects and programs
  • Prior experience in a Payments or FinTech environment
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