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User Operations Associate Jobs in Queens, NY (NOW HIRING)

Vestwell

Associate, Sales Operations

New York, NY

Support system access, user provisioning, and basic Salesforce configuration requests as needed ... Operations, Deal Desk, or a similar commercial operations role. * Hands-on experience with ...

Vestwell

Associate, Sales Operations

New York, NY · Hybrid

$60K - $75K/yr

Support system access, user provisioning, and basic Salesforce configuration requests as needed ... Operations, Deal Desk, or a similar commercial operations role. * Hands-on experience with ...

Page Group

Night Shift FX Ops Associate

Iselin, NJ · On-site

$88K - $110K/yr

Support user acceptance testing and operational readiness activities for new products, enhancements, and strategic initiatives. Partner with technology, risk, compliance, legal, and business teams to ...

Walmart

(USA) Principal, UX Designer

Hoboken, NJ · On-site

$143K - $286K/yr

... operational excellence. What you'll do: * Lead user research initiatives including interviews ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Valon

Product Operations Lead

Manhattan, NY · On-site

Responsibilities : • Design and evolve the core Product Operations frameworks that allow Valon to learn from production at scale, including user acceptance testing, data migration testing, etc. • ...

City of New York

Senior User Researcher

Brooklyn, NY · On-site

HOURS/SHIFT Day - Due to the necessary duties of this position in a 24/7 operation, candidate may ... associate degree from an accredited college in computer science, engineering, human computer ...

New

City of New York

Senior User Researcher

Brooklyn, NY · On-site

HOURS/SHIFT Day - Due to the necessary duties of this position in a 24/7 operation, candidate may ... associate degree from an accredited college in computer science, engineering, human computer ...

New

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User Operations Associate information

See Queens, NY salary details

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$27

$55

How much do user operations associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for user operations associate in Queens, NY is $27.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $31.59 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What are popular job titles related to User Operations Associate jobs in Queens, NY? For User Operations Associate jobs in Queens, NY, the most frequently searched job titles are:
What job categories do people searching User Operations Associate jobs in Queens, NY look for? The top searched job categories for User Operations Associate jobs in Queens, NY are:
What cities near Queens, NY are hiring for User Operations Associate jobs? Cities near Queens, NY with the most User Operations Associate job openings:
User Operations Associate jobs near you

Senior Strategic Operations Associate, Uber for Business

Uber Technologies, Inc.

New York, NY • On-site

Full-time

Retirement

Posted 9 days ago

Uber rating

6.9

Company rating: 6.9 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

4th of 9 rated taxi private hire

Job description


About the Role
We're looking for a Sr. Strategic Operations Associate to help us scale Uber for Business, one of the most exciting and fastest growing business units at Uber!
As part of one of Uber's fastest-growing business units, Uber for Business (U4B), you will sit at the center of our growth bets portfolio that unlock new use cases and supercharge revenue growth.
You will have end-to-end ownership - defining strategy, building the go-to-market motion, and partnering cross-functionally to develop the product, ops, and marketing infrastructure required to scale.
This is a hybrid role - the team collaborates in-person out of our incredible office in New York City or San Francisco 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so.
About the Team
Uber for Business brings the power of Uber to organizations, their employees and customers. While we already serve 170k global organizations, including ~70% of the Fortune 500, we are continuing to invest to win the business segment, with ambitious plans to grow our Gross Bookings.
Our core offerings include rides, meals and delivery solutions. Whether we're feeding employees working in a hybrid office environment or facilitating ground transportation when employees travel for business, there are numerous opportunities to help our clients support their employees, customers and overall business objectives.
What You'll Do
  • End-to-end Ownership: Own one focused area end-to-end, including defining strategy, setting priorities, and driving execution to scale the business
  • Go-To-Market Strategy: Develop and execute GTM strategies, including defining target segments, sales motions, and partnering with Marketing on positioning and collateral.
  • Product & Tech Build: Partner with Product and Product Ops to build the product roadmap and launch new products, share insights on customer needs based on research and client feedback, design and operationalize new corporate solutions, e.g., business-specific ride types, and support (or in some cases, lead) new product feature and/or geography launches
  • Program Execution: Lead cross-functional initiatives and launches across Product, Sales, and Marketing, ensuring strong execution and alignment.
  • Data & Insights: Use your analytical skills to drive strategy and business insights by building and maintain reporting to track progress across a variety of top-line and operational metrics. You will also communicate findings and insights to diverse audiences including leadership in Monthly Business Reviews or other forums

Basic Qualifications
  • Experience: At least 5 years of proven experience in project/program management, operations, analytics, or a related field.
  • Technical & Analytical Skills: Proficiency as a SQL user (or similar query language) with a track record of using data to drive business decisions.
  • Communication: Excellent presentation skills and experience leading meetings with business leaders.
  • Bachelor's degree

Preferred Qualifications
  • Strong business acumen, with experience evaluating a line of business and understanding how to drive growth
  • Strong organization and project management skills, including ability to prioritize and lead multiple projects and processes simultaneously
  • Comfort addressing ambiguity, for example, shifting priorities or unfamiliar problems
  • B2B Experience is an asset, but not required

Responsibilities
For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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