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How much do user operations associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for user operations associate in Queens, NY is $27.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $31.59 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
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Regulatory Reporting Operations- Associate

Morgan Stanley

New York, NY • On-site

$65K - $103K/yr

Full-time

Posted 25 days ago


Morgan Stanley rating

8.4

Company rating: 8.4 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

30th of 150 rated financial services


Job description

We're seeking someone to join our team as an Associate in Operations to be responsible for the firm's daily CAT operations reporting needs and operate priorities to align the outcome of the program with the organization's overall business goals. The individual will be part of the CAT team.
In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Associate level position within Core Services, which is responsible for performing and managing product-agnostic and centralized operational services across several businesses and products.
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.
Interested in joining a team that's eager to create, innovate and make an impact on the world?
What you'll do in the role:
> Execute complex processes and assist a Team Manager in coordinating processes, risks and/or projects in a Team Lead capacity
> Recognize risk in day-to-day processes to draw out the key issues and leverage detailed knowledge to propose changes in process
> Train others, allocate tasks and support with first line escalation where required
> Share expert knowledge across the team, contribute to team output and development, building relationships across the Firm
> Interface with multiple operations stakeholders, Business Unit, Legal, Compliance and Technology for investigation of reporting and reconciliation exceptions, identify root causes and run governance for resolution
> Monitoring and governance of data quality, FINRA CAT linkage exceptions, upstream and downstream systemic issues, industry platform issues.
> Ensure timely escalation of any issues to stakeholders
>Working knowledge of CAT/CFTC
> Improvement of controls, ensuring 100% reporting accuracy, and compliance to regulatory rules.
> Understanding of Automation platforms (Alteryx/Power apps/Ui Path) to eliminate manual processes and reduce errors, is a plus
> Interface with Industry forums to provide representation of the firm's requirements. i.e. Industry working groups
> Take lead in moderately complex initiatives and deliverables.
What you'll bring to the role:
> Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team
> Ability to operate independently with respect to some job responsibilities
> Culture carrier across Operations, embracing the Firm's core values
> Expertise in the trade lifecycle and the various downstream user requirements of trade and financial data
> Control and Risk focus.
> Excellent written and verbal communication skills and confidence to lead meetings.
> Self motivated with a strong sense of ownership and accountability for tasks and people
> Strong knowledge on multi jurisdiction regulatory reporting, exception investigation, material economic terms investigation and governance & metrics.
> Experience with transaction reporting preferably in FINRA Consolidated Audit Trail (CAT) or CFTC (Commodity Futures Trading Commission)
> Knowledge of basic terminologies used in the financial services sector.
> Knowledge of project management and change management principles.
> At least 4 years' relevant experience would generally be expected to find the skills required for this role
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Expected base pay rates for the role will be between $65,000 and $103,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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