ZipRecruiter

Log In

1

User Operations Associate Jobs in Boston, MA (NOW HIRING)

GMO

Marketing Enablement Associate

Boston, MA · On-site

$80/hr

Active participation in systems development and user acceptance testing with GMO's technology teams ... Operations Teams * Strong willingness and aptitude for learning and navigating a broad range of ...

GMO

Marketing Enablement Associate

Boston, MA

$85K - $100K/yr

Active participation in systems development and user acceptance testing with GMO's technology teams ... Operations Teams * Strong willingness and aptitude for learning and navigating a broad range of ...

GMO

Marketing Enablement Associate

Boston, MA

$80/hr

Active participation in systems development and user acceptance testing with GMO's technology teams ... Operations Teams * Strong willingness and aptitude for learning and navigating a broad range of ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely ... user self-service * Support in-office IT operations including conference room AV, badge systems ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site

$24 - $28/hr

The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely ... user self-service * Support in-office IT operations including conference room AV, badge systems ...

next page

Showing results 1-20

All JobsUser Operations Associate JobsUser Operations Associate Jobs in Boston, MA

User Operations Associate information

See Boston, MA salary details

$12

$28

$57

How much do user operations associate jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for user operations associate in Boston, MA is $28.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $32.88 per hour, depending on experience, location, and employer.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What are popular job titles related to User Operations Associate jobs in Boston, MA? For User Operations Associate jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching User Operations Associate jobs in Boston, MA look for? The top searched job categories for User Operations Associate jobs in Boston, MA are:
User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Boston, MA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,305 per year, or $28.5 per hour.
Digital Customer Experience Operations Analyst

Digital Customer Experience Operations Analyst

Grand Circle LLC

Boston, MA • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Digital Customer Experience Operations Analyst
Reporting to: VP, Digital Platform Experience
Department: Digital Customer Experience (DCX)
Location: Boston, MA (Hybrid), Remote, or Other
Position Summary
Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston MA, and with more than 35 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel.
We're looking for a talented DCX Operations Analyst to support the development and execution readiness of our website roadmap. Sitting within the DCX team, this role works closely with DCX leadership and partners with the Technology organization to translate priorities into clearly defined, actionable work. This role is ideal for someone with experience working alongside web or technology teams who can operate as a strong thought partner-bringing structure, clarity, and a customer-first perspective to digital initiatives.
Key Responsibilities
Web Roadmap Support & Alignment
  • Support DCX Operations in driving and maintaining the website roadmap, ensuring priorities align with business objectives and traveler needs
  • Help translate roadmap priorities into clearly defined, actionable initiatives ready for execution
  • Maintain visibility into roadmap progress, dependencies, and readiness across teams

Requirements Quality & Experience Advocacy
  • Review and refine requirements for website initiatives to ensure clarity, completeness, and alignment with intended outcomes
  • Ensure user experience considerations and success criteria are clearly articulated before work enters execution
  • Represent the voice of the traveler, asking thoughtful questions, identifying gaps, and challenging assumptions to strengthen solutions
  • Actively participate in agile ceremonies to validate readiness and ensure work is well understood by all stakeholders

Decision Tracking & Operational Discipline
  • Capture, document, and maintain key decisions, trade-offs, and action items across initiatives
  • Establish and maintain clear tracking mechanisms to ensure decisions are visible and consistently followed through
  • Drive accountability by proactively following up on open items, dependencies, and next steps

Cross-Functional Coordination
  • Partner across DCX, Technology, Marketing, and other teams to ensure alignment on priorities, scope, and expectations
  • Work closely with Technology Project Managers to ensure initiatives are clearly defined and positioned for successful execution
  • Bridge communication between business and technical teams to reduce ambiguity and improve efficiency
  • Surface risks, misalignment, or gaps early and help facilitate resolution

Qualifications
  • 2-5 years of experience in digital operations, customer experience, marketing, product support, or a related field
  • Experience working with website or digital teams and collaborating with technical stakeholders
  • Familiarity with agile ways of working and participating in ceremonies such as backlog refinement or sprint planning
  • Strong ability to review requirements, identify gaps, and improve clarity
  • Excellent organizational skills with a proven ability to track decisions and drive follow-through
  • Confident communicator who can ask questions, challenge assumptions, and advocate for the end user
  • Ability to operate in a support capacity while contributing meaningful insight and structure

Preferred
  • Experience working in a customer-facing digital environment (e.g., web, e-commerce, or digital platforms)
  • Exposure to roadmap planning or prioritization processes
  • Familiarity with tools such as Jira, Confluence, or similar

Total Rewards
The base salary range for this role is $85,000 - $95,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
  • Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
  • Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day - and Summer Fridays. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
  • Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
  • Your future, secured: 401(k) with company match, life insurance, and disability coverage
  • Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
  • Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community

To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.org.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply